Contributor I

Question

problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44493 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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paulyks

Lyricist III

Have you run today’s system update?

Hey @Rhonny, heads up …

Run all updates ! volume still terrible as before ....1 set of speakers up the others go down ...no balance etc no pause !!

C

chambolle

Enthusiast II

So what do the more knowledgable among us like Rhonny, press250, Bumper, et al. advise we do? Should I load the most current update(s), or do what I can to stay right where I am?

I’m afraid to change a damn thing, because every time I’ve done that in the last couple of months, I’ve been sorry.

press250

Prodigy III

So what do the more knowledgable among us like Rhonny, press250, Bumper, et al. advise we do? Should I load the most current update(s), or do what I can to stay right where I am?

I’m afraid to change a damn thing, because every time I’ve done that in the last couple of months, I’ve been sorry.

Absolutely positively DO NOT install anything right now.

I’m hoping today’s ‘oopsie’ is ironed out by the broadly telegraphed next version of the mobile app, but things are mighty mighty fubar as they stand right now.

As an aside, I was courageous (okay, okay, STUPID) enough to install today’s v16.3 firmware on behalf of we huddled masses. And my Android tablet is literally useless at this moment: the v16.1 app is blocked with “update required” and the new app crashes on start. Tried reinstalling each of those versions, no joy, rebooting, same. I mention this in advance of the GoFundMe I’ll shortly launch. 😉

Bumper

So what do the more knowledgable among us like Rhonny, press250, Bumper, et al. advise we do? Should I load the most current update(s), or do what I can to stay right where I am?

I’m afraid to change a damn thing, because every time I’ve done that in the last couple of months, I’ve been sorry.

Absolutely positively DO NOT install anything right now.

I’m hoping today’s ‘oopsie’ is ironed out by the broadly telegraphed next version of the mobile app, but things are mighty mighty fubar as they stand right now.

As an aside, I was courageous (okay, okay, STUPID) enough to install today’s v16.3 firmware on behalf of we huddled masses. And my Android tablet is literally useless at this moment: the v16.1 app is blocked with “update required” and the new app crashes on start. Tried reinstalling each of those versions, no joy, rebooting, same. I mention this in advance of the GoFundMe I’ll shortly launch. 😉

This is the best advice. Going forward use caution. Wait until other owners update and give the all clear. I if you haven’t done so turn off auto updates ASAP.

press250

Prodigy III

Hey @Bumper, Android users* on Samsung devices see this when the app crashes …

… there’s an awful lot to unpack there!

* In all cases, updating to the v16.3 firmware was coincident with this behavior

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Paul van Etten

Lyricist II

Tried rebooting Sonos play 1 - get error message 1000

Tried rebooting Sonos play 3 - will not make sound to pair with phone!

another day without sound system!

now app will not find Sonos play 1.

am truely over this system.

someone from Sonos needs to help!

R

Rhonny

Prodigy III

Tried rebooting Sonos play 1 - get error message 1000

Tried rebooting Sonos play 3 - will not make sound to pair with phone!

another day without sound system!

now app will not find Sonos play 1.

am truely over this system.

someone from Sonos needs to help!

Error 1000 tends to need you to install the Windows or Mac version of the app, downloaded from the Sonos website, and run the update from there. As it is built on the old app architecture, it has tended to work well for curing 1000 errors/failure to update.

R

RichyS

Lyricist II

Has Sonos publicly acknowledged the new app has made using their system a truly horrible experience?

If not has anyone got any clue why? It’s like they are actively sabotaging their own company. Has the new app changed something firmware wise that cannot be rolled back, and they’re worried about bricking devices while running around making the app incrementally worse with each small “fix”?

R

rjla

Contributor I

I thoroughly agree with comments above - the new Sonas app is awful. It typically will not connect to music and I cannot switch the music off - I have to pull the plug to the speakers from the wall to stop the music! And trying to control the volumes of the various connected speakers is even worse - I adjust the volume in the app and it mysteriously changes itself back. Adjusting volumes is almost impossible.

GIVE ME BACK THE OLD APP - it worked properly and well. Not like this heap of cr*p which should never have been released in such a dismal and poor state.

When can I have the old App back??? When will these problems be fixed?

If you use android phone you could delete new app then download the S2 gold app from apk mirror

I did revert to the old excellent app on Android but on 17 July Sonos prevented it working. Just a notice to "upgrade" without which you could not proceed. Reluctantly did so. It did not display NAS content visibly, could not shuffle play a folder, on shuffle playing songs included half hour comedy programs and finally said

program has a bug clear cache. on pressing that button I can't even get it to load inspite of a reinstall.