Contributor I

Question

problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44493 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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H

HiZ

Trending Lyricist I

Just wanted to add to this thread sharing my own dissatisfaction with the new v80 iOS app. Its a poor effort and very frustrating user exerience. Missing features, hard to navigate and unreliable.

App constantly saying “Something went wrong” when trying to play from BBC Sounds or other music services. Fortunately the Beam auto-plays from the the TV and Im able to use the MacOS app for my other devices.

P

paulyks

Lyricist III

I rarely post. Agree with all that has been said. I will add that I think I speak for every one of your customers when I say that we don’t care about how pretty the UI is for Sonos. We just need to find the speakers, find the music, turn it up, turn it down. Just like we had before. We need Swiss Army knife design.

I had a random incoming call from my boss on Zoom today. I jumped on the Sonos app to turn down the music but the app was listing the wrong room. I couldn’t turn it down.

We all know the old app wasn’t perfect, but it could at least be available to turn down the music 99% of the time. Today, I had to unplug the speaker from the wall and then call my boss back.

i had the same...I had to take a call in the street because i couldn't turn off Sonos...ridiculous!!

R

Rhonny

Prodigy III

I rarely post. Agree with all that has been said. I will add that I think I speak for every one of your customers when I say that we don’t care about how pretty the UI is for Sonos. We just need to find the speakers, find the music, turn it up, turn it down. Just like we had before. We need Swiss Army knife design.

I had a random incoming call from my boss on Zoom today. I jumped on the Sonos app to turn down the music but the app was listing the wrong room. I couldn’t turn it down.

We all know the old app wasn’t perfect, but it could at least be available to turn down the music 99% of the time. Today, I had to unplug the speaker from the wall and then call my boss back.

i had the same...I had to take a call in the street because i couldn't turn off Sonos...ridiculous!!

Can’t you just select the speaker you want and then press pause? All you have to do it drag up from the bottom.

P

paulyks

Lyricist III

I rarely post. Agree with all that has been said. I will add that I think I speak for every one of your customers when I say that we don’t care about how pretty the UI is for Sonos. We just need to find the speakers, find the music, turn it up, turn it down. Just like we had before. We need Swiss Army knife design.

I had a random incoming call from my boss on Zoom today. I jumped on the Sonos app to turn down the music but the app was listing the wrong room. I couldn’t turn it down.

We all know the old app wasn’t perfect, but it could at least be available to turn down the music 99% of the time. Today, I had to unplug the speaker from the wall and then call my boss back.

i had the same...I had to take a call in the street because i couldn't turn off Sonos...ridiculous!!

Can’t you just select the speaker you want and then press pause? All you have to do it drag up from the bottom.

no,no pause,no stop,no volume control...infact nothing worked at all..had to close all apps and start again with Spotify after call had finished..mind you i was surprised i even get as far as to play a song on Sonos...

R

Rhonny

Prodigy III

I rarely post. Agree with all that has been said. I will add that I think I speak for every one of your customers when I say that we don’t care about how pretty the UI is for Sonos. We just need to find the speakers, find the music, turn it up, turn it down. Just like we had before. We need Swiss Army knife design.

I had a random incoming call from my boss on Zoom today. I jumped on the Sonos app to turn down the music but the app was listing the wrong room. I couldn’t turn it down.

We all know the old app wasn’t perfect, but it could at least be available to turn down the music 99% of the time. Today, I had to unplug the speaker from the wall and then call my boss back.

i had the same...I had to take a call in the street because i couldn't turn off Sonos...ridiculous!!

Can’t you just select the speaker you want and then press pause? All you have to do it drag up from the bottom.

no,no pause,no stop,no volume control...infact nothing worked at all..had to close all apps and start again with Spotify after call had finished..mind you i was surprised i even get as far as to play a song on Sonos...

Crikey…

Another app update is coming this week so you never know...

K

KCS64

Lyricist III

Just got the Sonos email offer of save 20% on new speakers

no chance not with this rubbish app

A

A jones

Lyricist III

Couldn’t agree more. I wouldn’t pay 20% of the price let alone 20% off!

System is a croc of s****!

Struggling to see why Sonos are so pitifully slow to address this problem. Just revert back to the old app, yes it wasn’t perfect but the latest app is unusable and makes using Sonos frustrating as hell!!!!