problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44493 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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M

Mandyb

Contributor I

Whenever I contact Sonos they try to blame our WiFi, it's not! When will they acknowledge there's an issue and do something about it.

Bumper

Whenever I contact Sonos they try to blame our WiFi, it's not! When will they acknowledge there's an issue and do something about it.

You can diagnose the issue yourself. When you have a problem with the mobile app, try whatever you are doing on the desktop app. If it works there you know it’s the pos new app.

E

EncinitasGary

Lyricist I

Totally agree. The design of this app was meant to drive you crazy. It sucks. Plain and simple.

M

Mandyb

Contributor I

I've tried the Web App and have the same issues.

O

OldJD

Lyricist I

I may add that we have digitized hundreds of thousands of songs from records and CDs in an iTunes library on our Mac, which we now cannot access anymore, never mind being able to steer it from a mobile.

Hundreds of thousands? The local library limit is 65K, so you couldn’t access all of them before either. The post had me up till then (though the “financier” part was a bit of a stretch). Nice try, though!

Yes you can, by putting each album or group of albums in a playlist, and have a music library of playlists rather a library of records. I too have hundred of thousand tracks available in my music library through the playlists. The library calls the play list, then sonos opens the playlist (album or group of records). doing so you can multiply the limit of 65K by a factor of 15 or 20 or more.

W

w van baarle

Contributor I

I spent a lot of hard earned money on my sonos equipment. I am 76, and listening to music is one of the few daily pleasures in my life. A few weeks ago, the app on my Chromebook stopped working. I tried everything, to no avail. In the end I uninstalled the app. I have used the sonos app on my chromebook for 8 (yes EIGHT) years without ever having one single hickup. I am not a ‘techie’ and mentally simply cannot manage the technicalities required to keep the App working. Back-up and/or support is non existent. So I used the app on my Android Samsung phone and was reasonable happy about the new situation. Till this morning, that is. Now the App on my phone won’t work and therefore all advice and suggestions are totally useless because my App wont even switch on and says there is a bug. What this means is that in the last 9 years, I have purchased $9500 on Sonos gear. All down the drain. I won’t even mention the value of legally purched and downloaded music, to witch I also have no more access . What can I do? Sofar there is no assitance and the speakers are a very nice looking heap of unuseable junk.

I would like to get some straight for ward advice from somebody with a little empathy, rather than the silent and non existent communications from the ‘Sonos Team’ (Do they actually exist?) Maybe we should club together and start a class act against Sonos for not supplying the service we purchased in good faith. Anybody! HELP????

R

Rhonny

Prodigy III

If all advice and suggestions are totally useless then it’s going to be hard to give advice and suggestions…But I’ll give it a foolhardy try.

There was a system update recently that made the Sonos app on Android malfunction. Maybe your system has just updated. There was an app update on Monday that fixed that, so first ensure you are using the very latest version of the app from the Play Store.

If you absolutely know you are using the latest app, have you tried uninstalling the app, turning off your phone, back on, and reinstalling the app?

(There won't be a class action, even if you put it in bold.)

Bumper

I would like to get some straight for ward advice from somebody with a little empathy, rather than the silent and non existent communications from the ‘Sonos Team’ (Do they actually exist?) Maybe we should club together and start a class act against Sonos for not supplying the service we purchased in good faith. Anybody! HELP????

There is an update to the Android app that allegedly fixes the crashing issue. You should check for that in the Google play store.

for your Chromebook you can use the new web app. It will take some getting used to and yes it is still buggy and not 100% reliable- but you should try. Go to this web address in Chrome and use your Sonos id and password to log in:

play.Sonos.com