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manshms
Contributor I
February 27, 2020
Answered

Problems connecting to CNBC via TuneIn

This week I have had problems connecting to CNBC on my SONOS system via Tunein.  The CNBC stream will start as expected then drop off after about two minutes.  The Tunein CNBC stream works fine on other devices on the same WIFI.  It appears that the problem is with SONOS. 

 

Is anyone having a similar problem.  

 

Scott

 

Update:  The CNN Station failed after five minutes.  Now I assume its not just CNBC.

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      Sebastien D.
      Sebastien D.Answer
      Sonos Staff
      February 28, 2020

      Thanks for posting the confirmation number. Let’s start off by rebooting router by unplugging it from power for 5-10 minutes then plug it back in. Once you have internet back online, I would also recommend power cycling your Sonos products for 10-30 seconds.

       

      If the issue still persists, disable the Sonos skill and re-enable the skill within the Alexa app.

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      Sebastien D.
      Sebastien D.
      Sonos Staff
      March 3, 2020

      Thanks for posting the confirmation number. Let’s start off by rebooting router by unplugging it from power for 5-10 minutes then plug it back in. Once you have internet back online, I would also recommend power cycling your Sonos products for 10-30 seconds.

       

      If the issue still persists, disable the Sonos skill and re-enable the skill within the Alexa app.

      Hey @Polz ,

      Have done the steps I have previously posted? If so, let me know if the issue still persists.

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      Polz
      Polz
      Trending Lyricist I
      March 3, 2020

      I have gone through all the steps and still have issues when using Alexa version of laying channel...playing channel via sonos app is fine. 

      Sebastien D.
      Sebastien D.
      Sonos Staff
      March 3, 2020

      Try power cycling your Sonos products by unplugging them directly from power, leave them off for about 5-10 seconds as I see they have been up and running for at least a few weeks. After the reboot Sonos will take a couple of minutes to boot up again. When it does, please check to see if CNBC continues to play via voice command.

      Report back with a new confirmation number if the problem continues.

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      Polz
      Polz
      Trending Lyricist I
      March 3, 2020

      That has not made a difference. 

      Sebastien D.
      Sebastien D.
      Sonos Staff
      March 3, 2020

      Do you have Amazon Alexa setup at another physical address under the same Amazon account?

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      Polz
      Polz
      Trending Lyricist I
      March 3, 2020

      no

      Sebastien D.
      Sebastien D.
      Sonos Staff
      March 3, 2020

      I have recently looked up the CNBC skill within the Alexa app. Try and see if you can enable the CNBC skill and let me know if that worked.

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      Polz
      Polz
      Trending Lyricist I
      March 3, 2020

      Nope.  Not playing at all right now.  Asking “play CNBC live”. It replied, from tunein here is the CNBC audio stream...then I get nothing at all.  
       

      Sebastien D.
      Sebastien D.
      Sonos Staff
      March 3, 2020

      Then try these steps below:

      1. Disable the Sonos skill in the Alexa app.  DO NOT re-enable the skill, leave it disabled.
      2. Now, remove Voice Services for all voice enabled Sonos devices under the Amazon Alexa menu in the Sonos app, one room at a time. Tap on the Room to choose the option to Remove Amazon Alexa.
      3. Log out of all Amazon Apps on the mobile device, i.e. Amazon Shopping App & Alexa App, and Amazon.com.
      4. Go through the Alexa Setup in Sonos again.
      5. When prompt to sign in, ensure this is the correct Amazon account to link Alexa.

       

      Once voice services have been re-enabled, test music playback from other music streaming services if possible.

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      Polz
      Polz
      Trending Lyricist I
      March 3, 2020

      Same issues!

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