Problems connecting to CNBC via TuneIn

At this point, let’s move this conversation to DM so I can gather some more information.

ok, let me know how to proceed. 

I am having this same issue with a similar configuration - it is specifically with CNBC and CNN through tunein.  It definitely happens when using Alexa but I think it is happening when I launch it from the app as well.   I was able to play other music and news through tunein.  I am also able to play CNN/CNBC through an Alexa device without an issue.  Just the feed through Sonos is the problem.  

Have had numerous calls with Sonos support.  Have reset router.  Have hardwired one speaker into the modem and then tried selecting different channels.  Have tried different groups and individual speakers to see if there was one offending speaker.  Nothing has worked.  This just started happening a week or two ago.   Given it is happening to other people this seems to be an issue with Sonos / Tunein rather than our individual systems.

Apple music, pandors, etc all work fine.

Help!!!

In case a Sonos staff is looking at this, my case ID is 01575063

They have also had me so “all kinds of things”...I am resolved to the idea it is on their end.  Done spending too much time trying to get something work. 

Honestly, I’m mildly concerned that the issue is at the CNBC and CNN end. Both Sonos and TuneIn are merely aggregators of the stream addresses that they’re given by the respective companies. They don’t actually store or manipulate the data in any way, it never goes through a Sonos or a TuneIn server. When you initiate playback, TuneIn, and consequently Sonos, ‘go’ to the server port they’ve been told to get the content from, snd play that stream. If that particular streaming port/server is not providing a clean stream, there isn’t much either company can do, other than to contact the originator, and suggest there is some sort of issue that needs to be resolved on behalf of TuneIn’s and Sonos’ customers.

I disagree since the fact it works perfectly through the app but not when using voice recognition via Alexa...there’s the issue. 

True. Many content providers use separate servers/ports in order to make it easier to track where users are coming from. And the fact still remains that neither Sonos nor TuneIn store/filter/process this data, they just point the player to a location to get the data from. 

I’ve confirmed with my system as well - I can play CNN/CNBC using the Sonos controller to start it, but when I start it using Alexa it fizzles out after several minutes.   Other tunein channels I use play when I start them with Alexa with no issue.   This is some connection between Tunein-Alexa-Sonos-CNN/CNBC specifically.   Very strange

I started having the same tune in problem with MSNBC and Fox New Talk. They had been rock solid for over a year. Now the drop out after a few minutes. They come back but the time between drop outs keeps getting shorter until Sonos says the service is unavailable. If I tune away and back, I can get the service to play again, but start getting drop outs almost immediately. Feels like a buffering problem or flow control.

I’ve tried the solutions earlier in the thread, also without success.