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manshms
Contributor I
February 27, 2020
Answered

Problems connecting to CNBC via TuneIn

This week I have had problems connecting to CNBC on my SONOS system via Tunein.  The CNBC stream will start as expected then drop off after about two minutes.  The Tunein CNBC stream works fine on other devices on the same WIFI.  It appears that the problem is with SONOS. 

 

Is anyone having a similar problem.  

 

Scott

 

Update:  The CNN Station failed after five minutes.  Now I assume its not just CNBC.

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      Sebastien D.
      Sebastien D.Answer
      Sonos Staff
      February 28, 2020

      Thanks for posting the confirmation number. Let’s start off by rebooting router by unplugging it from power for 5-10 minutes then plug it back in. Once you have internet back online, I would also recommend power cycling your Sonos products for 10-30 seconds.

       

      If the issue still persists, disable the Sonos skill and re-enable the skill within the Alexa app.

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      49 replies

      Sebastien D.
      Sebastien D.
      Sonos Staff
      February 28, 2020

      Welcome to the community @manshms ,

      Are your stations saved under My Sonos or Sonos Favorites within your Sonos app? If so, are you to get the station playing after browsing directly in Radio by TuneIn on your Sonos system?

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      manshmsAuthor
      Contributor I
      February 28, 2020

      I was playing with that this morning.  I can listen to CNBC by using the Sonos app no problem.  In the previous scenario (I forgot to mention) I was using Alexa to activate CNBC on my Sonos system. As I have for years.   Therefore it may be an issue with Alexa and Sonos.

      Sebastien D.
      Sebastien D.
      Sonos Staff
      February 28, 2020

      Does the issue occur when you initiate playback from other music streaming services besides CNBC stations via voice command?

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      manshmsAuthor
      Contributor I
      February 28, 2020

      It seems to be related to the Tunein services like CNBC, CNN….   initiated by voice commands to Alexa to play on a Sonos speaker.

      Example: “Alexa, listen to CNN in the Bedroom”   Alexa says something like “Will play CNN through Tunein in the Bedroom” Bedroom is a Sonos Play 3.  Bedroom will then play CNN (or whatever Tunein Station I asked for) for 5 minutes or so as expected then fail. 

      NOTE: Until Monday this week this process has worked for years flawlessly.

        Sebastien D.
        Sebastien D.
        Sonos Staff
        February 28, 2020

        Scott,

        Submitting a diagnostic through the Sonos app provides us with a snapshot of your system so we can help identify what is causing your issue. Then, please reply back the diagnostic confirmation number so I can take a closer look at the issue.

         

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        manshmsAuthor
        Contributor I
        February 28, 2020

        350009525

         

        Thanks

         

         

        Sebastien D.
        Sebastien D.Answer
        Sonos Staff
        February 28, 2020

        Thanks for posting the confirmation number. Let’s start off by rebooting router by unplugging it from power for 5-10 minutes then plug it back in. Once you have internet back online, I would also recommend power cycling your Sonos products for 10-30 seconds.

         

        If the issue still persists, disable the Sonos skill and re-enable the skill within the Alexa app.

        Help others find useful content by clicking the like button and selecting best answer to your question.
        Polz
        Polz
        Trending Lyricist I
        March 3, 2020

        It seems to be related to the Tunein services like CNBC, CNN….   initiated by voice commands to Alexa to play on a Sonos speaker.

        Example: “Alexa, listen to CNN in the Bedroom”   Alexa says something like “Will play CNN through Tunein in the Bedroom” Bedroom is a Sonos Play 3.  Bedroom will then play CNN (or whatever Tunein Station I asked for) for 5 minutes or so as expected then fail. 

        NOTE: Until Monday this week this process has worked for years flawlessly.

        I am having the same situation...up until a few weeks ago everything was working fine. 

          Polz
          Polz
          Trending Lyricist I
          March 3, 2020

          Here is my diagnostics 1358859377

          Polz
          Polz
          Trending Lyricist I
          March 3, 2020

          Here is my diagnostics 1358859377

          It works fine when I am pulling from my “favorites” under app, the issue seems to be coming from Alexa voice recognition of “Alexa, play CNBC”

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