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kivoj
kivoj
Contributor I
June 5, 2024
Answered

Problem to re-authorize the Sonos radio account with the new Sonos app

  • June 5, 2024
  • 22 replies
  • 6395 views

I have installed the new Sonos app and when I try to use the Sonos radio service I am asked to re-authorize the Sonos radio account to access the service. When I try to re-authorize the account, nothing happens except that I am asked again and again to re-authorize the account without being able to access the service. I have tried to log out of the Sonos account and reinstalled the Sonos app to no avail. Can anybody help me?

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    Best answer by Corry P

    Hi @kivoj et al

    Welcome to the Sonos Community! And, apologies for the delay.

    We are aware of an issue affecting users’ ability to reauthorize their Sonos Radio service, and are investigating. We have no estimate for a when a resolution will be available.

    In the meantime, we believe some of you will be able to do so from a Desktop controller for a computer. You can download the Desktop apps here. Once reauthorized in the Desktop app, Sonos Radio will work in the smartphone app.

    I hope this helps.

     

    Edit: forgotten link to downloads page added

    Edit 2: clarified that Desktop Controller will only work in some cases

     

    22 replies

    Show previous replies
    Corry P
    Corry P
    Sonos Staff
    June 20, 2024

    Hi @Capt.MikeB 

    Once you reauthorize in the Desktop app, you shouldn’t need to do so in the mobile app. It may help to force-close the app and re-open it.

    How to force quit an app on iPhone, iPad

    1. Swipe up from the bottom of the device. If your device has a home button, double press that instead.
    2. This will bring up a carousel of all the open windows on your device.
    3. Swipe the app you want to close. It will disappear from the carousel.
    4. Reopen the app.

    On Android, press the button next to your home button that shows open apps, then swipe Sonos up and off the screen.

    I hope this helps.

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Capt.MikeB
    Trending Lyricist I
    June 20, 2024

    i have tried killing the mobile app; changes nothing; still tells me my sonos radio expired and pushes me to tap the reauth button which ends in a vicious cycle

      Corry P
      Corry P
      Sonos Staff
      June 20, 2024

      Hi @Capt.MikeB 

      Understood - it’s not thought to be 100% successful, but I did have my hopes up for you.

      In that case, I can only recommend ignoring the message from now on. 

      I’ll update this thread once a fix has been implemented.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Capt.MikeB
      Trending Lyricist I
      June 20, 2024

      will keep on ignoring it, what sucks however is not being able to listen to sonos radio which is almost exclusively my default use case

      Jantrup
      Lyricist II
      June 20, 2024


      While I appreciate a response, this problem has been going on for more than a month, multiple people have pointed that out on the community. Why does it take this long for someone to notice?

      I was on the phone with Sonos support this week for more than 90 minutes including the 55 minutes of hold, he did make it work on the desktop controller, but the ap continues to be in the reauthorize loop. 
       

      Why can’t you just go back to the ap that actually worked?

      TB21224
      Lyricist I
      June 22, 2024

      Thanks for response!
      I tested to download the Desktop app and it was possilble to re-Auth Sonos Radio but the Smartphone/Ipad apps didn’t take that information. Still asking for re-Auth. going in a loop!
      The difference between the Desktop re-Auth and smartphone is that it asked me to enter login name and password. The smartphone app never asks for that ...

      nicktheradiovosht
      Lyricist I
      June 26, 2024

      I have been trying to authorize Jazzed. It seems very clear that the Sonos PC App and most of the time the Android App generate the wrong or an invalid URL in the parameter data that these various services cannot work with.

      A fix should be fairly simple…...

      Regards

      Nick

      linuspaalinien
      Contributor I
      June 30, 2024

      Same problem here, can’t log in to my account :(

       

      Emile G.
      Lyricist III
      July 9, 2024

      Afraid this fix doesn’t work for me either - had already tried ever since the new app surfaced and Sonos Radio got stuck in an authorization loop. Desktop app never had a problem and still works flawlessly.

      Bitt
      Bitt
      Avid Contributor I
      July 14, 2024

      Hi @Capt.MikeB 

      Once you reauthorize in the Desktop app, you shouldn’t need to do so in the mobile app. It may help to force-close the app and re-open it.

      How to force quit an app on iPhone, iPad

      1. Swipe up from the bottom of the device. If your device has a home button, double press that instead.
      2. This will bring up a carousel of all the open windows on your device.
      3. Swipe the app you want to close. It will disappear from the carousel.
      4. Reopen the app.

      On Android, press the button next to your home button that shows open apps, then swipe Sonos up and off the screen.

      I hope this helps.

       

      Note: It seems I can play the Sonos Radio from the Desktop App to any speaker or group. However, once that station is on the iOS phone app and I try to play it again a message appears that “oops something went wrong.” Using the Desktop version is not a workable solution. Please update the status of your “investigation” into the authorization loop issue for IOS.

      Bitt
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