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kivoj
kivoj
Contributor I
June 5, 2024
Answered

Problem to re-authorize the Sonos radio account with the new Sonos app

  • June 5, 2024
  • 22 replies
  • 6395 views

I have installed the new Sonos app and when I try to use the Sonos radio service I am asked to re-authorize the Sonos radio account to access the service. When I try to re-authorize the account, nothing happens except that I am asked again and again to re-authorize the account without being able to access the service. I have tried to log out of the Sonos account and reinstalled the Sonos app to no avail. Can anybody help me?

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    Best answer by Corry P

    Hi @kivoj et al

    Welcome to the Sonos Community! And, apologies for the delay.

    We are aware of an issue affecting users’ ability to reauthorize their Sonos Radio service, and are investigating. We have no estimate for a when a resolution will be available.

    In the meantime, we believe some of you will be able to do so from a Desktop controller for a computer. You can download the Desktop apps here. Once reauthorized in the Desktop app, Sonos Radio will work in the smartphone app.

    I hope this helps.

     

    Edit: forgotten link to downloads page added

    Edit 2: clarified that Desktop Controller will only work in some cases

     

    22 replies

    Show previous replies
    Bitt
    Bitt
    Avid Contributor I
    July 14, 2024

    Note: It seems I can play the Sonos Radio from the Desktop App to any speaker or group. However, once that station is on the iOS phone app and I try to play it again a message appears that “oops something went wrong.” Using the Desktop version is not a workable solution. Please update the status of your “investigation” into the authorization loop issue for IOS.

    Secondly it used to be I could swipe left while playing music from my library to delete a song (like a xmas song) that function is no longer available, I have to use forward button to move past the song I originally could just delete it from the queue. 

    Bitt
    Emile G.
    Lyricist III
    July 19, 2024

    My Sonos system updated to 16.3 overnight and suddenly Sonos Radio now works from my iPhone! I started a station from the Desktop App after updating that to 16.3 too, moved over to iOS and it never asked about reauthorization again…

    Edit: can’t seem to find any documentation about 16.3 but, hey, progress!

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