Contributor I

Answered

Problem to re-authorize the Sonos radio account with the new Sonos app

Forum|Forum|2 years ago
June 5, 2024
22 replies
6395 views

I have installed the new Sonos app and when I try to use the Sonos radio service I am asked to re-authorize the Sonos radio account to access the service. When I try to re-authorize the account, nothing happens except that I am asked again and again to re-authorize the account without being able to access the service. I have tried to log out of the Sonos account and reinstalled the Sonos app to no avail. Can anybody help me?

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Best answer by Corry P

Hi @kivoj et al

Welcome to the Sonos Community! And, apologies for the delay.

We are aware of an issue affecting users’ ability to reauthorize their Sonos Radio service, and are investigating. We have no estimate for a when a resolution will be available.

In the meantime, we believe some of you will be able to do so from a Desktop controller for a computer. You can download the Desktop apps here. Once reauthorized in the Desktop app, Sonos Radio will work in the smartphone app.

I hope this helps.

Edit: forgotten link to downloads page added

Edit 2: clarified that Desktop Controller will only work in some cases

J

Jantrup

Lyricist II

I am having the exact same issue, multiple times. I tried contacting support but the “bot” told me it was new and couldn’t help. I tried searching for this on Sonos Radio and nothing, I emailed the CEO twice in the last ten days and no response. Today I responded to a survey about my help through support and told them exactly how nothing seems to work anymore. I have called the support line twice and both times the expected hold time was 50+ minutes. I am skeptical this will get any response!

T

TB21224

Lyricist I

Exactly the same problem after the May/June-2024 app updsate, Not possible to use or re-authorize Sonos radio.

J

JonDJ

Lyricist I

I have exactly the same issue. Nothing happens after following the re authoring process. It just loops back. Really annoying as I can’t use any radio services.

Can someone from Sonos give us a solution please

E

EPSing

Lyricist I

I have been trying to solve the same issue for several weeks. It does look like anyone at Sonos is checking this forum unfortunately

P

pinball2k

Lyricist I

I have the same issue too. It was one of several issues I have after the new release last month (even though I did not have auto update on). What really gets me is all of the advertising in the app. That’s not why I purchased all my Sonos gear.

Anyway, back to the issue. You would think that Sonos would monitor this forum especially since the update caused so many issues for so many people..

I guess I’ll have to go to Sonos support to see if I can get this fixed.

What a shame, Sonos introduced new products that look good but let the company’s reputation decline to the point where I will not consider them with this disaster of an upgrade.

Y

Yourappisnotgood

Contributor I

I keep trying to solve this. Sonos sucks so bad. Im

so mad at their product here

A

Alanex

Lyricist I

Same here. I can’t even stream music to my Sonos speakers anymore. 3 worthless bricks. Anyone got suggestions for an alternative speaker that can be used with Plex music/Plexamp? I’ll throw this crap on eBay, I’m done with Sonos.

C

Capt.MikeB

Trending Lyricist I

same here, can someone from sonos please respond and provide guidance?

Corry PAnswer

Sonos Staff

Hi @kivoj et al

Welcome to the Sonos Community! And, apologies for the delay.

We are aware of an issue affecting users’ ability to reauthorize their Sonos Radio service, and are investigating. We have no estimate for a when a resolution will be available.

In the meantime, we believe some of you will be able to do so from a Desktop controller for a computer. You can download the Desktop apps here. Once reauthorized in the Desktop app, Sonos Radio will work in the smartphone app.

I hope this helps.

Edit: forgotten link to downloads page added

Edit 2: clarified that Desktop Controller will only work in some cases

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

C

Capt.MikeB

Trending Lyricist I

thanks for the quick response; tried reauthorizing via a macos desktop app beforehand; indeed no errors but that doesn't change anything for the mobile app; still stuck in the reauth loop

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