Enthusiast II

Answered

Playlists completely broken with new app.

Forum|Forum|2 years ago
May 15, 2024
101 replies
6340 views

I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one being the biggest for me so far. What gives? Anyone else experiencing this?

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Best answer by Toutatis

7 months on and we are still missing all of our Sonos playlists.

and at this stage, if Sonos is still listening (if they ever listened at all in the first place). I’m now out. I’ve simply had enough and my patience has ended with this platform. That’s it. The next opportunity I get to upgrade / replace speakers they will not (and likely never again will) be Sonos speakers. So long Sonos.

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singgs

Lyricist III

Here’s my update:

I have all my music on a NAS (in lay terms this is a network attached storage device - I would describe this as a sort of mini computer that it is attached to your wifi server- you can load all your music onto this and then stream it to your Sonos system). The value of this is that you don't have to depend on the whims/costs of the big streaming services and also if, like me, you have obscure music that isn't on those services then you can still listen to it 😀

Following the disastrous update, I could not “see” this anymore on my Sonos via the iphone app, only via my Mac. Most people’s first port of call is their mobile phone not computer so if your phone is suddenly not supported then that is pretty awful

Anyway, I have a Audiostore Mite NAS (made by an UK company and very affordable, IMO) and this can have Plex installed so I installed Plex on my Sonos app (on my phone) and eureka! I can finally “see” and play all my stored music on the NAS

Sonos took about 15 minutes or so to index these files and I can now play all my music again

NB No thanks to Sonos for any of this

Hope this helps Kathymusic and chambolle and anyone else

Now all I need is for Sonos to stop foisting disastrous updates on us

NB I still use S1 on my other sonos system and in my opinion S1 remains the best app , S2 was not a real improvement and S3 (as I will politely call this new app) is an unmitigated disaster

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bintryin2Author

Enthusiast II

I’ve read and re-read the Sonos report on anticipated future development of the S2 app. It’s not clear to me what the heck it means. Are they saying that access to pre-existing Sonos playlists will return? Will we soon be able to edit and re-save existing Sonos playlists and create new Sonos playlists?

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

I’m not sure what they’re saying, to be perfectly honest. But if those very basic functions are not going to be restored, I’m wasting my time being ‘patient’ and waiting for updates. In that case I need to be looking for alternatives for music playback.

At the very least Sonos could be clear and candid about its plans. Right now, I’m not sure what to expect.

There’s no queue management, or saving of Sonos playlists at the moment, we’re hoping that may come later. It’s not on the Sonos ‘Add Features’ list at the moment. My workaround for the playlists has been to create them in the Music Services, Amazon & Apple Music in my own use-case, and they then appear in the Sonos App. Similarly I create my own .m3u playlists for use with my local library.

From what I can see/gather my old Sonos playlists, which do not appear in the new Sonos App are still stored on my speakers, so I assume they will be added back at some point. Not that I had many Sonos playlists anyway, as I have always opted to save them in the native musuc service Apps and export/import them between those services using soundiiz.

This is what has me furious. “We’re HOPING THAT MAY COME LATER???!!!”. For heaven’s sake it was already there! It all worked just fine until the latest crappy app. Why the heck should I have to hope they restore functionality they NEVER SHOULD HAVE TAKEN AWAY! This is just incomprehensible to me. What could possibly motivate them to make their products worse. Magnitudes worse. Nonsensically worse. Inexplicably worse. It is now by far the worst music app I use. Even crappy iTunes running on windows has playlist support, and it sucks so bad Apple is replacing it. And Sonos is defending this steaming pile of garbage of an app??? I don’t want to hope, I want what was already there and working restored.

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singgs

Lyricist III

A good and accurate critique!

Ken_Griffiths

There’s no queue management, or saving of Sonos playlists at the moment, we’re hoping that may come later. It’s not on the Sonos ‘Add Features’ list at the moment. My workaround for the playlists has been to create them in the Music Services, Amazon & Apple Music in my own use-case, and they then appear in the Sonos App. Similarly I create my own .m3u playlists for use with my local library.

From what I can see/gather my old Sonos playlists, which do not appear in the new Sonos App are still stored on my speakers, so I assume they will be added back at some point. Not that I had many Sonos playlists anyway, as I have always opted to save them in the native musuc service Apps and export/import them between those services using soundiiz.

This is what has me furious. “We’re HOPING THAT MAY COME LATER???!!!”. For heaven’s sake it was already there! It all worked just fine until the latest crappy app. Why the heck should I have to hope they restore functionality they NEVER SHOULD HAVE TAKEN AWAY! This is just incomprehensible to me. What could possibly motivate them to make their products worse. Magnitudes worse. Nonsensically worse. Inexplicably worse. It is now by far the worst music app I use. Even crappy iTunes running on windows has playlist support, and it sucks so bad Apple is replacing it. And Sonos is defending this steaming pile of garbage of an app??? I don’t want to hope, I want what was already there and working restored.

Well at least the playlists are still there on the players themselves (I see them) - it’s the new App’s ability to display them that’s missing - that’s why I’m ‘hoping’ Sonos will bring them back later - it’s not something I’ve seen Sonos say they will do, we shall just have to see what happens. It’s certainly not shown on this months scheduled updates, as library searches etc. were prioritised after many here asked for that feature to be incorporated. Playlists seemed to have reared their head afterwards if you look back through all the threads here. In fact voice-over features and alarms got ‘pole position’ from users here in this community.

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chambolle

Enthusiast II

@Ken Griffiths: I’m pretty sure Sonos playlists are there, as you say, because they display in the desktop app, sort of (things like album art, track length and such are missing). I haven’t tried to play one of those lists fearing I’d somehow cause them all to fly off into the ozone, lost forever.

I even had one fleeting moment when my Sonos playlists displayed in the new app’s list of ‘Sonos favorites.’ I was ecstatic; but when I went to use the app a few hours later, they were gone and haven’t returned since.

I asked Sonos for an explanation; never did receive one.

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Tmb99

Lyricist I

I hope Sonos are really listening here as their customers are not happy. I won't buy anymore Sonos products and will not recommend them anymore. I used to tell people how great they were and upsold my family members to purchase products, that is now gone.

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bintryin2Author

Enthusiast II

Still deciding how to react to the email from the CEO. They released the crappy app in early May and now the email shows playlist edit support being returned in September and October - FIVE MONTHS of putting up with crappy app destruction of playlists. It is their lowest priority issue to fix, basically. The mismanagement of this app rollout is off the charts bad. And that is with the attitude that fixing the app is “their number 1 priority”. I guess they aren’t selling enough headphones so they are sort of acknowledging that maybe some users aren’t happy and maybe they need to work on this disaster. That’s about the only positive I can take from his email.

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timbytes

Contributor I

I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one being the biggest for me so far. What gives? Anyone else experiencing this?

Hey Sonos, if you’re reading his - give us back Playlist editing NOW!!! FFS this has gone on too long!!!

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chambolle

Enthusiast II

timbytes wrote:

Hey Sonos, if you’re reading this - give us back Playlist editing NOW!!! FFS this has gone on too long!!!

According to the most recent communication from the CEO of Sonos, ‘playlist editing’ will be restored in September or October. I will refrain from further comment to avoid being branded a ‘disgruntled’ and ‘toxic’ Sonos owner.

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HudsonResident

Lyricist I

Cant even get an essential function “playlist” to work, Sonos is music audio company????

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