Playlists completely broken with new app.

Even though you can finally add songs to the end of your queue, you can’t save your queue to a playlist. 

I could not possibly disagree more. Whatever.  I plan to move in a new direction and leave Sonos in the rear view mirror. So disappointing. 

rockingnyc wrote:

For perspective, CEO simply doubled down.

"...it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it."

https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview

Dear Patrick Spence:

In words of few syllables, you're full of it. I’ve had Sonos speakers in my home for nearly a decade. I’ve rarely had an issue. As of the time I mistakenly allowed Sonos to upgrade’ my devices with your new app, I cannot access any of the Sonos playlists I devoted time and effort to ‘curating’ over the course of a number of years. I cannot reliably control my three stereo pairs of speakers. Maybe they’ll connect, maybe not. I’ve created queues of tracks (although I cannot edit them, thanks very much). At random, the app will disappear the queue… ‘no music in queue.’ 

And then there are the many times the app simply locks up or refuses to load. 

The search function works when it’s in the mood. If it’s not, fuhgeddaboutit. And for some reason, the search often fails to turn up albums and tracks I know are available on the streaming services in which I’m a subscriber. Because if I exit the Sonos app and go directly to the service, voila! There’s the music I was looking for.

Screwing up is one thing. Screwing up, refusing to admit there’s a problem, and then blaming the devoted customers you’ve just shafted… that’s called ‘corporate suicide,’ chum. And the Sonos share price is beginning to register your abject failure.

Fix this problem; and fix it fast. Or you may find yourself the CEO of a homeless community living under an I-5 freeway overpass.

Could not have said it better. I might add that the app is infinitely more sluggish starting up and I routinely get “Something went wrong try again” messages that I NEVER got in the past when trying to play recently played items. The app is broken in so many ways far beyond playlists. It is now TOTAL CRAP.  I don’t understand this mind blowing arrogance. How can it possibly be a good thing for them?  It has soured me on the company to the point that I have zero plans to ever buy another Sonos product. I resurrected my decades old squeezeboxes and they work better for playing my music library. Sound better too. It buys me time to see if Sonos wakes up and fixes this. Otherwise I will dump them for something else. I am already researching. 

The new app won’t interface with music services that you use. It’s total garbage. Sonos have released a total turkey. 

HOW? Just HOW can you mess up a key area that music lovers are passionate about? How and why did SONOS mess up playlists???? 🤷‍♂️ Gets award for the most botched update release...... ever! 

As a longstanding Sonos user (and fan) I would just like to add my voice to this topic. The new app quite simply does not work at all

I can no longer play a whole playlist and I can no l longer see my NAS on my iPhone so to quote Sonos “help” I have to use my laptop “as a workaround “

We have basically been used as unwitting beta testers of the worst app that Sonos have ever made!

As per the Sonos help page I did email the CEO. unsurprisingly, I got the standard response that it seems you all got

Very disappointed and, yes, angry (I dare not say anything more appropriate for I am sure it would be moderated

if Sonos had said that this app wasn’t ready yet then I wouldn’t have updated but now I’m stuck

You are so correct in your comments.  My Sonos used to be so dependable and easy but that is no longer the truth.  Sad.

That maybe the case for you and your Sonos setup, but some others, myself included, have things working fine, including local libraries too - you just need to ensure the old sharing protocols are not in play (SMB v1/http) as those are not supported in the latest Sonos App. Nor are they supported by Apple, Microsoft, Google, Amazon and various others, due to the security vulnerabilities widely mentioned online.

It can of course also just be share permissions/user credentials and even incorrect paths or metadata in play here too, that’s if an SMBv2 (or higher) share is still not working with the new App. So it might be something you ‘perhaps’ may need to resolve yourself, locally.

If all of this is fixable I would need a LOT more details about how to do what.  Sonos should have considered that they needed to provide more information before hitting us with the update.