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bintryin2
Enthusiast II
May 15, 2024
Answered

Playlists completely broken with new app.

  • May 15, 2024
  • 101 replies
  • 6340 views

I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

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    Best answer by Toutatis

    7 months on and we are still missing all of our Sonos playlists.

    and at this stage, if Sonos is still listening (if they ever listened at all in the first place). I’m now out. I’ve simply had enough and my patience has ended with this platform. That’s it. The next opportunity I get to upgrade / replace speakers they will not (and likely never again will) be Sonos speakers. So long Sonos.

    101 replies

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    RBfromCT
    Contributor I
    June 15, 2024

    I have several large playlists on Amazon, each with 300 songs.  With the new App, I can only play songs 1-100.  Any song > 100 does not play and I get an error message “something went wrong”.

    Do others have this same problem?  Is SONOS aware and working on this?

    I have not found a fix and this was not a problem on the old app.

    KathyMusic
    Trending Lyricist I
    June 15, 2024

    The Community keeps finding new issues with the app update that were not a problem with the previous version.  They should give us the option of which app we want to use.  But -- that is not likely to happen.

      chambolle
      Enthusiast II
      June 15, 2024

      I’m no software developer, so perhaps this is a stupid question… but wouldn’t it be easy to simply give users the option of ‘downgrading’ to the version of S2 that existed before the ‘upgrade,’ back in those dark days (just a few weeks ago) when everything actually worked — without any effort on the part of the owners of existing Sonos products, and without looking to third-party app developers for solutions?

        RBfromCT
        Contributor I
        June 15, 2024

        The “fix” I came up with was to “Airplay” my Amazon playlists with 300 songs directly from the Amazon Music App.  The shuffle feature works on Amazon.  So if there are others with similar issues, try the AirPlay solution.

        rockingnyc
        Trending Lyricist I
        June 15, 2024

        @bintryin2  This is puzzling - on my latest iPhone app I am getting the ability to add to queue but nothing to add to an existing or new playlist . Where have you found that please?

        Sorry I am using queue and playlist terminology interchangeably. In terms of editing and saving they are equally broken. I can add one song to the currently active playlist (queue) now. That went away when the new app was released. I guess that is actually called the queue. I used to be able to edit the queue playlist and also save the current queue playlist as a named playlist, but can’t anymore. Sonos says they are working on fixing playlists, but not sure what that will include, I hope it includes the queue. It should. That is how I usually create new playlists anyway. For now it only allows “Add to end of queue”  or “replace queue” for a single track as of the latest release. 

        I am hoping that they just put back whatever feature was working in the old app. I have not seen a single legitimate reason why Sonos needed to remove the features that soooo many customers used.

        I totally agree. It don’t have any idea what could motivate such a STUPID STUPID STUPID move on their part. 

        There is no playlist functionality at all in the new app version. It was included in an earlier release of the Sonos known issues and future to do list (about a month ago). But that has dropped off on the most recent list posted by the moderators.

        Iambash
        Contributor I
        June 17, 2024

        I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

        Yes! This is soooo frustrating. Ken, when will this be fixed? Why should I continue to buy more equipment from Sonos?

        Rhonny
        Prodigy III
        June 17, 2024

        I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

        Yes! This is soooo frustrating. Ken, when will this be fixed? Why should I continue to buy more equipment from Sonos?

        If you’re not happy with the current app, don’t buy anything more until it is sorted. If you’re still not happy after that, don’t buy any more equipment.

        (Ken doesn’t work for Sonos, FYI.)

          Davemay49
          Trending Lyricist I
          June 17, 2024

          I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

          How do you release new software with known issues ? Cannot edit or save my new queue ? I wish my old playlist were still working too.

            vacationlover
            Lyricist III
            June 18, 2024

            I have my Playlists back!  And I can play them on a schedule again using Alarms! 

            Woohoo!  But it required a little bit of work on my part…

            Ever since the disastrous app update, my Playlists have been visible in the Favorites section of the Android app, but they were greyed-out. If I tried to open them, they didn’t contain any songs.  When one of my Alarms tried to start the Playlist, I just got the Sonos Chime.  Yesterday, I tried deleting all my Playlists from Sonos Favorites. Then, in the Windows app,  I went to Music Library and opened Imported Playlists.  If I added those back to Sonos Favorites, they still wouldn’t work. But, if I instead selected Add To Sonos Playlist, it offered the opportunity to create New Playlist, and it added all the songs from the Imported Playlist to the new Sonos Playlist.  Now, the Android app displays the playlist (not greyed-out), and the Alarms can start a playlist that actually plays.  So once again I can play my own music from my PC, in playlists that I created, automatically launched at times I choose.

             

            bintryin2Author
            Enthusiast II
            June 20, 2024

            I have my Playlists back!  And I can play them on a schedule again using Alarms! 

            Woohoo!  But it required a little bit of work on my part…

            Ever since the disastrous app update, my Playlists have been visible in the Favorites section of the Android app, but they were greyed-out. If I tried to open them, they didn’t contain any songs.  When one of my Alarms tried to start the Playlist, I just got the Sonos Chime.  Yesterday, I tried deleting all my Playlists from Sonos Favorites. Then, in the Windows app,  I went to Music Library and opened Imported Playlists.  If I added those back to Sonos Favorites, they still wouldn’t work. But, if I instead selected Add To Sonos Playlist, it offered the opportunity to create New Playlist, and it added all the songs from the Imported Playlist to the new Sonos Playlist.  Now, the Android app displays the playlist (not greyed-out), and the Alarms can start a playlist that actually plays.  So once again I can play my own music from my PC, in playlists that I created, automatically launched at times I choose.

             

            Happy for your perseverance and commend you  for finding a work around Sonos forced on you unnecessarily. Think about how ridiculous it is that Sonos released software where all of that was working flawlessly without any of your shenanigans necessary and now arbitrarily took away, for reasons that are beyond comprehension. But hey come buy their headphones you weren’t waiting for!  I am already actively looking for a replacement system that actually gives me what I want. They can put their headphones where the sun doesn’t shine. I will not buy another Sonos product and am p***ed beyond words that I wasted money on the 5 I have. I would jump on any class action suit that came my way. They new app is a COMPLETE DISASTER

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