Playlists completely broken with new app.

I am hopping mad. I have Sonos speakers in stereo pairs in three rooms of my home… and out of nowhere, the sonos app did an auto-update that has completely changed the interface and eliminated my playlists… the entire music library I accumulated over a number of years. And the best Sonos support can do is say ‘bear with us… we’re working on it.’ There doesn’t seem to be a way to go back to the pre-existing app either. 

It’s about time to toss the Sonos hardware and start over. This is just ridiculous. What on Earth were these tech nerds thinking? They ‘fixed’ a system that wasn’t broke… and now it’s badly broken.

I’ve been struggling with this equipment for years, I have a Playbar that needs to be turned off about every fourteen days. If I don’t do that, the streaming music starts “dropping”. I have been told to be, “patient”, it’s a known problem they are “working” on it(it’s been years). 
Now all my hours of effort in building my Playlists have just disappeared. 
I’ve attempted to contact their help desk but the wait list is hours long. I’m sure if I ever get through to their service desk, I’ll be told to be patient. 

I can see the my sonos playlist but it will not play. On first glance several features are missing, a real backward step, and looks like a lack of proper beta testing. Time to dump Sonos?

It has been about a week since I opened the Sonos app on my ipad intending to listen to music from one of my playlists, only to discover my playlists had disappeared without a trace; that I could not access any of my subscription streaming services; and that my thousands of dollars in Sonos speakers might as well be doorstops.

I was able to open the S2 app on an old iphone, which still had access to some playlist content, but kept demanding that I update to ‘reauthorize’ the service from which much of my playlist content had come.

I was able to access Sonos support in a live chat. Unfortunately, support had no answers, other than ‘please be patient’ and a canned response assuring me that I was going to love the Brave New World of fantastic features Sonos will be creating. 

There is still no assurance that the Sonos features I rely on most will ever come back. Those include the ability to save favorite albums, create a queue of music selections from linked streaming services, save those queues as playlists and freely edit the playlists to add and subtract new music. Without those features, Sonos is basically of no further use to me.

Sonos management seems blithely unconcerned about this; is in no hurry to rectify the situation; and arrogantly declares it is moving on to a ‘new world of expanded features.’ It declares only a ‘vocal minority’ of us fail to recognize how wonderful it all is.

At this point, I suggest some enterprising young lawyer might consider commencing a class action lawsuit against Sonos on behalf of affected customers. A class action suit on behalf of stockholders might also be in order, as one would expect the share price to take a tumble as Sonos business takes a nosedive.

This has been and remains a fiasco. And I’m stuck with some rather expensive doorstops.

I had to laugh out loud when I got the email trying to sell me their new headphones. If the new app does not restore basic playlist functionality that EVERY SINGLE MUSIC APP I HAVE EVER USED HAS, I will not ever buy ANY Sonos products again and will dump the ones I have for something else. It is completely unacceptable that they took basic features away for an interface that is inferior in every way. It is lazy and just plain horrid software development. A lawsuit sure sounds appropriate to me. I am furious beyond words. 

Per Sonos support today:

“Yes, our Engineer is currently working on it now regarding with Editing and Adding Sonos Playlist. It will be added soon, as of now we are waiting for an update”

Just so frustrating when a company that you have such a high regard for wrecks and perfectly great system without notice and for what benefit? The reason I buy Sonos products over and above less expensive ones is because of ease of use and the controller, now that seems to have gone.

Just got an update for the app on my iMac.  Have no idea what it will do but couldn’t be any worse than what I have.

The most recent update on my iPhone restored the ability to add individual tracks to the playlist.  Of course you still can no longer edit or save that playlist, so it is only just marginally better. I am still amazed they released the app in this condition. In my book it remains inferior in every way compared to the old app. 

If you use Ios - go get sonospad  now. It doesn’t do everything but it’s great, and let’s you play music.