Playlists

Greetings,

What music streaming services are you using when you get the error message? Submitting a diagnostic through the Sonos app provides us with a snapshot of your system so we can help identify what is causing your issue.  Then, please reply back the diagnostic confirmation number so I can take a closer look at the issue.

The diagnostic number is 1523808181.

I have an old Spotify account and now Spotify Premium. I did add Amazon Music but did not want to upgrade to “Unlimited” so I have removed this now.

Thank you for trying to help.

OK this seems to be working now.

Thanks again.

No problem at all. Let me know if you have any other questions or concerns.

My playlists dissappeared!!

Hi @titoalvarado760.

Thanks for reaching out, I’d be glad to help.

When issues like this spring up, the more information we can gather will help us resolve the problem. 

What music service(s) you are experiencing this issue with?

Was there any change made on the network recently, or power outages?

Kindly submit a diagnostic report through the Sonos app, and reply with the confirmation number.

I'd start by reviewing your system as well as the status of the devices, it will also help in identifying what's possibly causing the issue.

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.

I used to use Apple Music + Spotify. I had a problem with my router and what I did was to call my provider and they changed my router and I had to set them with the new network. diagnostic 1071101942 

Hi @titoalvarado760.

Thanks for your response and for your effort in submitting the diagnostic.

Upon checking the diagnostic report, I’m not seeing Apple Music listed in the music services you added in Sonos.

Kindly try to add it, and this article will show you how to add a music service to Sonos. To see which music services are available in your region, see our music services on Sonos' article. If you are experiencing the issue on other music services, I suggest removing and adding it back using the Sonos app.

If the above advice was followed and the issue persists, please submit a new diagnostic report and reply with the confirmation number so I can check further and see if there’s anything else causing this issue.

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

I already connected my spotify can you please help me covering my playlists????