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Bruffy
Contributor I
February 17, 2020
Answered

Playlists

When I try and play my playlists i am getting a message saying “your Last fm login information was invalid”. I have no idea what this means or how to fix it. Help please.

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Sebastien D.
Sebastien D.Answer
Sonos Staff
February 18, 2020

No problem at all. Try removing your Spotify account from Sonos. Next, log out of your Spotify app and log back in. Return to the Sonos app to add your Spotify account back in as well.

 

Let me know if the issue still persists after trying theses steps.

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Annazel S
Annazel S
Retired Sonos Staff
October 16, 2020

Hi @titoalvarado760.

Thanks for your response and update.

Is this specific only on the Spotify playlist? Have you tried to test other music services and see if you can access the playlist?

Generally, what you are getting within the Sonos app is provided by the music service itself.

Try to re-authorize the Spotify account using the Sonos app under services then submit a new diagnostic report and reply with the confirmation number so I can check further and see if there’s anything else causing this issue.

 

Let us know how it goes, we’re always here to help.

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titoalvarado760
Lyricist II
October 17, 2020

I had several playlists made on my sonos app. Those are the ones I don't see anymore.

 

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Annazel S
Annazel S
Retired Sonos Staff
October 17, 2020

Hi @titoalvarado760.

Thanks for your response and update.

Upon checking on the diagnostic report, the system detected that your Sonos system running on the WiFi is experiencing poor wireless conditions.

Commonly, these conditions could be caused by wireless interference due to wireless congestion, but we are not yet certain if this is also the reason why the playlists disappeared. This article will help you reduce wireless interference around your Sonos products.

  • If I may ask, was there a factory reset made on the speaker(s)?
  • Can you access the playlists using the native application of the music service?

 

Your Sonos Playlists can be found in the My Sonos tab in a section labeled Playlists. Scroll to the left or right to browse through your playlists or tap the Playlist's title to see the full list.

 

If the above advice was followed and the issue persists, it would be best to reach out to Sonos Support so we can take a closer look at this and continue working with you in real-time to expedite the process. I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.

 

If you have any questions, please feel free to let us know, we’re always here to help.

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