Contributor I

Answered

NTS live channels not working on S1 - infinite mix fine

22 replies
440 views
Translate All

Anyone else getting this? When you click the play triangle, it shows the square stop for a moment (which shows when it’s playing), and then goes back to the play triangle. The infinite mix channels are fine, but Live on 1 and Live on 2 are not working.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Jamie AAnswer

Sonos Staff

Yeah I removed and then re-added NTS and the same thing is happening - thanks for looking into it :)

Just heard back from my colleague who tested on an S1 system, but they were able to play both stations without issue. So we can have a further look at why they won't play, can you please do the following:

Try to play “Live on 1” and “Live on 2”.
Submit a diagnostics from the Sonos app.
Reboot your Sonos system by powering off all your devices for one to two minutes.
Remove and re-add NTS Radio.
Test “Live on 1” and “Live on 2” again.
Submit another diagnostics.

When you submit a diagnostics, you’ll get a reference number: Send the reference to me in a private message and I’ll follow up with the team to see what’s going wrong. If the stations do play after doing the steps above, I’d still recommend doing the final diagnostics and sending the reference to me.

Jamie A

Sonos Staff

Hi @beepbeep, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues listening to NTS Radio on your Sonos system.

I gave this a test on my system, and I was able to play both Live on 1 and Live on 2 without issues, so it’s possible that there was a temporary outage for those two stations. Are you still unable to play the stations and are seeing the same behavior when you try to play them? If so, I’d suggest removing NTS Radio from your system by tapping the profile icon in the Sonos app → Content Services → NTS Radio → Remove Service, then re-adding it by selecting ‘Add Content Service’ on the previous page.

I hope this helps!

Translate

controlav

Lead Maestro

Hi @beepbeep, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues listening to NTS Radio on your Sonos system.

I gave this a test on my system, and I was able to play both Live on 1 and Live on 2 without issues, so it’s possible that there was a temporary outage for those two stations. Are you still unable to play the stations and are seeing the same behavior when you try to play them? If so, I’d suggest removing NTS Radio from your system by tapping the profile icon in the Sonos app → Content Services → NTS Radio → Remove Service, then re-adding it by selecting ‘Add Content Service’ on the previous page.

I hope this helps!

Did you try this on S1 though Jamie? We know there are additional limitations on streaming on S1.

Translate

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Jamie A

Sonos Staff

Hi @beepbeep, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues listening to NTS Radio on your Sonos system.

I gave this a test on my system, and I was able to play both Live on 1 and Live on 2 without issues, so it’s possible that there was a temporary outage for those two stations. Are you still unable to play the stations and are seeing the same behavior when you try to play them? If so, I’d suggest removing NTS Radio from your system by tapping the profile icon in the Sonos app → Content Services → NTS Radio → Remove Service, then re-adding it by selecting ‘Add Content Service’ on the previous page.

I hope this helps!

Did you try this on S1 though Jamie? We know there are additional limitations on streaming on S1.

Hi @controlav,

You’re right, I missed the S1 in the title so didn’t test on that. As I don’t have an S1 system myself, I’ve asked for someone to test for me and will report back once I get an update, although I’d still recommend @beepbeep doing the steps above just to be sure that it wasn’t a temporary outage.

Translate

B

beepbeepAuthor

Contributor I

Yeah I removed and then re-added NTS and the same thing is happening - thanks for looking into it :)

Translate

Jamie AAnswer

Sonos Staff

Yeah I removed and then re-added NTS and the same thing is happening - thanks for looking into it :)

Just heard back from my colleague who tested on an S1 system, but they were able to play both stations without issue. So we can have a further look at why they won't play, can you please do the following:

Try to play “Live on 1” and “Live on 2”.
Submit a diagnostics from the Sonos app.
Reboot your Sonos system by powering off all your devices for one to two minutes.
Remove and re-add NTS Radio.
Test “Live on 1” and “Live on 2” again.
Submit another diagnostics.

When you submit a diagnostics, you’ll get a reference number: Send the reference to me in a private message and I’ll follow up with the team to see what’s going wrong. If the stations do play after doing the steps above, I’d still recommend doing the final diagnostics and sending the reference to me.

Translate

Stanley_4

Grand Maestro

. As I don’t have an S1 system myself, I’ve asked for someone to test for me and will report back once I get an update, although I’d still recommend @beepbeep doing the steps above just to be sure that it wasn’t a temporary outage.

You should ask someone at HQ to ship you a S1 device you can then have available for testing.

Translate

J

Jimbery

Lyricist I

Hi,

this is also happening on my S1 system :(

Translate

Airgetlam

What did @Jamie A say, when you sent in your diagnostic to him via DM?

Translate

Bruce

J

JamesGold

Lyricist II

Hi, I’ve been having the exact same issue for a couple of months now and it’s driving me crazy. I contacted support at NTS who believe after a lot of investigation that it’s a SONOS issue. Is there any resolution at all?

thank you 🙏 I miss my NTS so much!

Translate

O

Olivejuice

Lyricist I

I also am having this exact problem, it’s been very annoying!

an unreliable workaround is pressing the three dots and then “play now”. It’s not a full fix and doesn’t always work but it’s the only way I’ve found to get it to work.

pls Sonos help!!! We need our NTS!!

Translate

Show more replies

Sign up

Login to the community