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beepbeep
Contributor I
January 14, 2026
Answered

NTS live channels not working on S1 - infinite mix fine

  • January 14, 2026
  • 22 replies
  • 369 views

Anyone else getting this? When you click the play triangle, it shows the square stop for a moment (which shows when it’s playing), and then goes back to the play triangle. The infinite mix channels are fine, but Live on 1 and Live on 2 are not working.

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Best answer by Jamie A

Yeah I removed and then re-added NTS and the same thing is happening - thanks for looking into it :)

Just heard back from my colleague who tested on an S1 system, but they were able to play both stations without issue. So we can have a further look at why they won't play, can you please do the following:

  1. Try to play “Live on 1” and “Live on 2”.
  2. Submit a diagnostics from the Sonos app.
  3. Reboot your Sonos system by powering off all your devices for one to two minutes.
  4. Remove and re-add NTS Radio.
  5. Test “Live on 1” and “Live on 2” again.
  6. Submit another diagnostics.

When you submit a diagnostics, you’ll get a reference number: Send the reference to me in a private message and I’ll follow up with the team to see what’s going wrong. If the stations do play after doing the steps above, I’d still recommend doing the final diagnostics and sending the reference to me.

22 replies

Show previous replies
buzz
buzz
April 21, 2026

Are all of you attempting to play in the UK? This could be a spat over copyrights.

    controlav
    controlav
    Lead Maestro
    April 21, 2026

    Are all of you attempting to play in the UK? This could be a spat over copyrights.

    Yup, its all Brits complaining about it, because they are unaware of the legal precedent there that blocks foreign streams.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Lg9120
      Lyricist I
      May 8, 2026

      Are all of you attempting to play in the UK? This could be a spat over copyrights.

      Yup, its all Brits complaining about it, because they are unaware of the legal precedent there that blocks foreign streams.

      Is NTS a foreign stream in the UK? Or do you mean UK streams blocked from the US Sonos service? 

       

      Has there been any resolution here?

      CPrice
      Lyricist III
      May 13, 2026

      I’ve experienced the same issue for months now. NTS 1 was my daily alarm which suddenly stopped working last year and I’ve been unable to resolve it despite attempting most obvious fixes and suggestions. I was able to play it randomly once and though it was fixed but it was an isolated one-off. Please Sonos, you must be able to fix this. it’s the best radio station there is...

      Airgetlam
      Airgetlam
      May 13, 2026

      Have you called Sonos Support to discuss it?

      When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

      Bruce
        CPrice
        Lyricist III
        May 13, 2026

        Have you called Sonos Support to discuss it?

        When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

        I haven’t so I’ll do that now - thanks

          CPrice
          Lyricist III
          May 14, 2026

          Have you called Sonos Support to discuss it?

          When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

          I haven’t so I’ll do that now - thanks

          UPDATE:
          Started a live chat which came to nothing, was referred to call centre and then escalated to Level 2 Support. After 30-40 mins total (which included losing my Queue!), I was told that the problem must be on NTS’s side and that I should take it up with them. 

            Airgetlam
            Airgetlam
            May 14, 2026

            Sonos merely points to NTS’ servers, and displays and plays what is sent to them. If there is no issue on the Sonos side, it makes sense. And given that this seems to be unique to just NTS, it makes more sense that the issue is on the data being presented to Sonos for interpretation. 

            Bruce
            lily_smith
            Lyricist I
            May 18, 2026

            Just adding that I’ve been having the same issue with my SONOS 1 - I’ve raised a ticket with NTS so will report back if I hear anything. So frustrating, as NTS is the best station and I really don’t want to upgrade my SONOS if that’s the issue. 

            CPrice
            Lyricist III
            May 18, 2026

            Just adding that I’ve been having the same issue with my SONOS 1 - I’ve raised a ticket with NTS so will report back if I hear anything. So frustrating, as NTS is the best station and I really don’t want to upgrade my SONOS if that’s the issue. 

            Same, hopefully they can do something to restore normal service.

            Strangely, I can ‘trick’ it into working by just repeatedly pressing play but there is no formula, it’s just random pot luck when it decides to ‘work’. The alarm will not work though which is what I miss the most, waking up to The Morning Show was great and I’ve not found any comparable alternatives.

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