Skip to main content
Contributor I
January 14, 2026
Answered

NTS live channels not working on S1 - infinite mix fine

  • January 14, 2026
  • 22 replies
  • 369 views

Anyone else getting this? When you click the play triangle, it shows the square stop for a moment (which shows when it’s playing), and then goes back to the play triangle. The infinite mix channels are fine, but Live on 1 and Live on 2 are not working.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Jamie A

Yeah I removed and then re-added NTS and the same thing is happening - thanks for looking into it :)

Just heard back from my colleague who tested on an S1 system, but they were able to play both stations without issue. So we can have a further look at why they won't play, can you please do the following:

  1. Try to play “Live on 1” and “Live on 2”.
  2. Submit a diagnostics from the Sonos app.
  3. Reboot your Sonos system by powering off all your devices for one to two minutes.
  4. Remove and re-add NTS Radio.
  5. Test “Live on 1” and “Live on 2” again.
  6. Submit another diagnostics.

When you submit a diagnostics, you’ll get a reference number: Send the reference to me in a private message and I’ll follow up with the team to see what’s going wrong. If the stations do play after doing the steps above, I’d still recommend doing the final diagnostics and sending the reference to me.

22 replies

Stanley_4
Grand Maestro
May 18, 2026

Multiple attempts, some failing and some working suggests a networking issue. I'd lean to it being the NTS content distribution system, not a local issue.

If your router supports it you might check the connection to see if you can see a pattern in tne failures.

Lyricist III
May 21, 2026

Multiple attempts, some failing and some working suggests a networking issue. I'd lean to it being the NTS content distribution system, not a local issue.

If your router supports it you might check the connection to see if you can see a pattern in tne failures.

I’ve spoken to NTS and they are looking into it...