New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

Apparently in the car park outside the Red Lion, Dagenham, a week on Tuesday. And how? With pool cues.

I tried giving the new app a chance… but it is terrible. Total failure! Too many issues to mention! At this moment, I can not and will not recommend Sonos to anyone. I can’t believe it’s taking this long to get the bugs worked out. 

ok so I dont even know where to put this to actully get answers cause obviously this is the place to vent frustration on new app but if there are answers i want them. here are 3 problems

1. new app i can not access my local library of music seriously WTF?
2. ok i have abunch of my library on different platforms a lot of it is on youtube music which ALSO IS HAVING ISSUES with the search function. i select search by artist or album (for music that is in my youtube library) and get “no result) 

great now i can only hear music that isnt mine and cant access music that is min

3. if i go to lets say youtube music and seach my library for the music i am looking for i shows up...awesome i can use air play….. not so much air play doesnt for some reason see my sytem groups i can only. play certain devices but not a group of device. 

so basically all the cool things about this app are done now im so frustrated as i can tell a lot of people are

RANT over let me guess no fixes?

Need to sell my system now thanks to the new app. Going back to Bluetooth speakers.

I now recommend people stay far away from this brand.  Nothing but problems after a year of relative stability.

The new app is laggy. I can’t connect my turntable consistently to my other speakers via a line-in to a Play 5. The buttons in the app lag. Error messages are common. I have also spent thousands of dollars on this brand and the experience now sucks. Cannot recommend this to friends any longer. Sonos, get the old app reinstated now!!!

You don’t actually need the Sonos App to play your audio to other Sonos speakers, but even if you did, just to get things started, you could then close the App and switch off your mobile controller device.

I would maybe look at the line-in audio delay ‘buffer’ settings and assuming you’re using WiFi to link/playback to any ‘other’ speakers maybe ensure the local 2.4Ghz WiFi band is using a non-overlapping channel 1, 6 or 11 and set its channel width to 20MHz only (if possible) and see if that perhaps resolves your issue.

I have been using Sonos for the last 9 years, and overall had been pretty happy with the system. This latest application update on iOS has made the system almost unuseable much of the time without asking Alexa to assist (where it can). The app is often totally unresponsive to volume changes, always seems to have a laggy user interface interface, is unintuitive and often looses sight of components. Unbelievably bad with no sign of any improvement on the way or acknowledgement of issues.

I’m moving house to a new build into which I’d planned to put in Sonos In-Ceiling and In-Wall speakers but this has made me very wary so I’m looking at alternatives actively and will probably be selling on my (significant) Sonos kit. Over the years I’ve accumulated a lot and sung the product’s praises but this has destroyed all trust. Such a shame.

I’ve given this new app time now but Jesus it’s bad, at first I just wanted the features ‘add to queue’ and ‘play next’ back because everything else seemed to work ok but now I’m all on to get anything to play at all, turning volume up or down is impossible so is actually stopping a track, tbh I can’t really do anything. 
Everyone will say it’s my broadband, etc but if I use it through the Spotify app that works fine so that is what I do. 
I’ve had my Sonos set up for about 10 years which has worked perfectly for the first 8 years maybe but absolute rubbish for the last 2 years and since this app to frustrating to use.

I will never buy another Sonos product again until I can actually get my existing products to work as they should. 
Granted some of my kit is not the newest but I’m certainly not confident enough to start replacing it with new Sonos products. 
I used to love my set up and have talked many friends into buying Sonos because of how good my set up was but I’m out. 
I’m not even asking for any advice because I’ve literally given up with it and can’t afford to waste any more precious time just to try and play a track and turn it up or down. 
Cracking community that’s helped me out over the years but shocking user experience now. 
 

I honestly don't know where to start with this new app update. Pretty flawless operation for about 12 years, with about 20 speakers around the house. iOS is laggy, loses speakers, hard to group together, stereo pairs drop sound from one side at a time. Honestly feel like crying! What the hell has happened. The desktop app on my Mac seems absolutely fine though so no idea what is going on. Broken broken broken