New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

I’ve been suffering with the new SONOS app since they pushed the beta nightmare into my life about a month ago.  Since they I have not been able to see any of my Qobuz playlists or favorite artists.  I have incredible latency and now I keep getting a note about “something went wrong, try again later.”  I’ve called SONOS support several times as well as Qobuz.  Nothing seems to be getting done.  Therefore, I plan to sell my SONOS Connect and Boost and move on to Bluenode or some other streamer.  The team that came up with the new app and the execs who ok’ed the “upgrade” should be fired.

It’s not hard to find the TV… You just select that speaker and then you’ll see TV on the Home Screen under Your Sources.

The app and support have been absolutely rubbish.  Not only isn’t it user friendly but I haven’t been able to add my music library for 2 months now.  That’s the only reason I have this system.  Spent hours on the phone with support - was told to make an appointment for Level 2 Support online - not one time slot available for the next 4 months.  Are you kidding me?

I am having success using SonoPad for iOS.. It does cost $3, but it does work with my local NAS-drive hosted music libary, which the Sonos app does not.

Just got another email the schedule a callback from level 2 support.  Just checked every day thru February 2025 - no appointments available.  The worst.  Any word on lawsuits?

Have you been through the process advised in a specific thread on this forum to add your music library?

Deezer, who has some type of partnership with Sonos, is not working for past 2 days on iOS. Getting a message “try again, or try back later” or wording similar to that. Apple Music working fine.

When there is an issue with services, Sonos usually has a pop up on the forum but there is no issue shown here:

https://status.sonos.com/

so it looks like it’s an issue your side unfortunately.

Have you tried force closing the app and reopening? And have you updated the app to the latest one and run the latest system update (not necessarily as a Deezer fix but to ensure the speakers are up to date and rebooted which might allow Deezer to work again on your system).

By the way, I’m not sure Sonos has a partnership with any specific music service.

When is this nightmare going to end, and how? 

I have been a Sonos user for almost 20 years and I can’t believe they would let an app of this quality get shipped. Yeah I get it, you wanted to modernise the UI, I work in a software company so understand the complexity of bringing users on a journey of development.

But, could you screw it up so royally? It’s like you read the book on product management and then said let’s do the opposite. 
The new UI looks great but slows down common workflows, particularly around swapping between devices and services.

You deactivated my Spotify integration of favour of Sonos Radio which I don’t want to use.

But most of all, the part I can’t quite get past is the lag in the app, sometimes the buttons don’t register, or they register up to 5 seconds later which results in confusion and a flurry of additional button pushes that confuses the appt further resulting in additional lag. My wife and kids now refuse to use the app because of these issues, this was a main reason I invested in Sonos.

I don’t know what the answer is, but I suggest you take a serious look at your product development process and try to get back to the Sonos of old. Otherwise I fear you will lose a lot of loyal customers as there are now reasonable alternatives.