Trending Lyricist I

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

Forum|Forum|2 years ago
May 10, 2024
289 replies
13137 views

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment.
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.

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Rhonny

Prodigy III

“Something went wrong”

Yes, your thought process if you think repeatedly spam posting leads to anything but removal.

jgatie

Yes, your thought process if you think repeatedly spam posting leads to anything but removal.

Yes, a brilliant tactic. Waste the mod’s time deleting this jack wad’s posts when they could be helping others. They should delete this account, and the original account this obvious sock came from.

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Brian Pringle

Lyricist I

The automatic update of the new App removed my ability to use my Apple Music library - my main source of music. It has rendered all my Sonos gear unusable. How can this be? Sonos advertises that its products will play personal libraries and we pay top dollar for their products. Then, after years of customer loyalty, they remove this function with no warning. Two courteous emails to their CEO merely produced a rote PR response and failed to provide any usable information. It’s as if they don’t care about their customers - astonishing!

jgatie

The automatic update of the new App removed my ability to use my Apple Music library - my main source of music. It has rendered all my Sonos gear unusable. How can this be? Sonos advertises that its products will play personal libraries and we pay top dollar for their products. Then, after years of customer loyalty, they remove this function with no warning. Two courteous emails to their CEO merely produced a rote PR response and failed to provide any usable information. It’s as if they don’t care about their customers - astonishing!

You can add the library back using the PC/Mac app:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

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Brian Pringle

Lyricist I

I have followed your instructions for the last hour - repeated attempts - and can still not access my library. I’ve tried calling your customer service and there is a 55 minute waiting time - with no option to book a call back.

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bsholbrook

Contributor I

It’s awful! Love the sluggish crappy performance and gui bugs, can someone tell me what volume the kitchen is playing at?

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Rhonny

Prodigy III

Eek. Have you updated the app and speakers since today’s lasted update came out?

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bsholbrook

Contributor I

Yes.. that was after the update today

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Rhonny

Prodigy III

Looks like an app glitch, either force close your app or restart your phone. Or both

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beem

Lyricist I

Rubbish is too kind! I have never been so frustrated as I am tonight using the new app. So confusing and no need to go through all of the maneuvers needed to find my TV in the app! Crazy! Have called tech support twice in the past week to relocate my TV!!! And waiting for over an hour to speak with someone. Apparently I am not the only person having issues with this. One should not have to be this frustrated and angry, ready to stroke out using this bleeping thing. I look forward to relaxing in the evening, not relearning how to use my equipment!!!! Bring back the old app!!!!

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