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Trending Lyricist I
May 10, 2024 7:37 AM UTC

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. 
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

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289 replies

Avid Contributor I
May 27, 2024 9:58 PM UTC

New app is rubbish. dog slow, poor interface. Bring back the previous app.

 

whoever at Sonos thought this was a good idea? If it wasn’t for my existing hardware investment, I’d Bud Light them!

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Lyricist I
May 27, 2024 10:01 PM UTC

I agree, terrible update. We can no longer change the volume of 3 speakers in the house all at once, it must be done each one at a time and the slider is extremely finicky. 

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Lyricist I
May 29, 2024 2:59 PM UTC

Totally useless update in every way. They ruined something that worked perfectly.  Extra steps to do everything, no volume control, missing playlists. Just a mess. Why???

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Lyricist I
May 29, 2024 5:58 PM UTC

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. 
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

Completely agree, response time I awl full and it stops constantly 

 

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Lyricist II
May 29, 2024 7:37 PM UTC

Don’t be surprised if a new app comes out next year. Sonos+. For a monthly fee you get all the features they took out of the last app that we miss. 

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jgatie
May 29, 2024 7:40 PM UTC

Don’t be surprised if a new app comes out next year. Sonos+. For a monthly fee you get all the features they took out of the last app that we miss. 

 

Nice FUD.  I see we’ve reached the “let’s see who can come up with the most looney toon conspiracy theories” phase of the app overhaul.  🙄

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Enthusiast II
May 30, 2024 7:41 PM UTC

I’m happy for the fortunate people who aren’t having hardware problems and for those who are ok with the new app. 
 

Nevertheless, this update is still terrible after several weeks. 
 

  1. It broke services or hardware for many people. These are music speakers, they should not require tinkering or reconfiguring services.
  2. It was unexpectedly released without important features (alarms, local media server support, I’m sure there are others).
  3. it’s advantages are only eye candy. The actual usability of the app is quite poor and clunky. It takes many clicks to perform common actions, navigating the app is not intuitive (no obvious way to go “back”), it’s a major change from how the S2 app worked just a few weeks ago, and some parts still just don’t work. 

Overall this is really shockingly bad. 

 

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Contributor II
May 30, 2024 8:29 PM UTC

Have they fixed this yet? It's becoming a pain having to update all my apps manually so I don't end up with this abhorrent mess on my phone again.

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Lyricist I
May 31, 2024 6:24 AM UTC

Completely f***** it SONOS 

Moderator Note: Modified in accordance with the Community Code of Conduct.

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Enthusiast I
May 31, 2024 8:38 AM UTC

This app feels like a pre-alpha in usability and takes away (meaningful access ) to features that have been enjoyed by the community for years. What’s the point of bringing a new app that has no way of competing with the old app within a reasonable timeframe?

 

@Sonos, you can’t update yourself out of this one. Admit your mistake, show that you listen to your users, bring back the old app, and go forward from there.

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