New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

I can only add my voice to the growing number of comments about how awful the new Sonos app is. It borders on the unusable. Why did they even bother? The “Sonos experience” has become a pain in the backside. Can we please have the old app back?

I have the new app on my ipad. It does not work at all. Period. It disappeared my albums and my playlists. It will not access any of my streaming services. IT IS USELESS.

I have S2 on my iphone. It is working, it still displays my playlists, but it will not access any content from one of my streaming services. It says I must reauthorize that service; but also says I must update the app to reauthorize. 

CATCH 22! If I update, I’ll lose everything. If I don’t update, all playlist content from one of my services is gone.

And this is what the CEO calls an improvement? He has the nerve to insult me as just a part of the stick in the mud ‘minority’ who just don’t get how wonderful this new app is?

At least give me the option to go back to S2. It worked perfectly fine for me. I have thousands invested in Sonos speakers… three stereo pairs and a SUB. Right now I’d like to pour gasoline on the whole mess and torch it off.

So bad. Buggy and slow. Hard to use Sonos system. Just playing music through my phone at times because at least I can control that. 

im speechless. did anyone see uk Prime minster's gaff strewn departure this week? new SONOS app is WORSE. “things can only get better” d:ream said but they may have blown it here after the chip set migration disaster a few years back and that was a big disaster for the brand 

i am now deffo not buying the new headphones feck that.

had sonos and i mean a lot of sonos kit home and work since late 2008. but this is the last roll of the dice SONOS. bad times indeed

suggest everyone emails the support team and ceo

It’s probably worth me repeating here what I said on another thread….

Even if Sonos do manage to get this new app in a state that is somewhere near as usable as the one it replaced, I will never trust them again.

The way they have treated their loyal customers with both arrogance and ignorance has taught me a final lesson that they believe they can do what they want and we as users do not matter to them. I have forgiven them in the past for promising the earth when S2 was released which made me have to scrap a lot of my Sonos hardware (zp90 x 2, zp120, cr200, cr100) and they never took the S2 software to the level I was expecting. I will not do so again.

I will not be buying any more Sonos products and will just let my current system fade away until it is either all not working or once again Sonos renders it all useless.

Please, please, please revert to the previous version of the Sonos App - the present one is terrible!!!

The only possible thing Sonos could do to attempt to regain the trust of customers would be to make it possible to revert to the old app. If they did that I’m pretty sure more than 90% of users would do so. Of course this would require admitting what a tremendous error they made in releasing this poorly conceived and even more poorly designed farce of an update. Somehow I don’t think that’s likely… 

Clearly Sonos has lost their way.  The value of my rather expensive equipment is drastically reduced.  Please give iOS users the old app back.

The head of app tech at Sonos should be fired. I worked for Amazon for 10 years and I can say that the amount of failures from their tech would NEVER be tolerated.  Not only is the app hot garbage. But I have had to try to post this response three times because the forum crashed. How bad of a tech leader do you have to be to not be able to run a scalable forum? Answer. Really bad. I’ve been a Sonos adopter since the very first product launch. I have 10+ Sonos devices and really love them generally. I also bought the ACE the minute it was available. But if Sonos allows inept tech leaders to destroy the user experience, they will be unseated. Hey Sonos leaders. Read the Innovators Dilemma. You may be experiencing it. Don’t become blackberry. Please.