Trending Lyricist I

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

Forum|Forum|2 years ago
May 10, 2024
289 replies
13138 views

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment.
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.

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Ric_83

Lyricist II

I thought I had sorted my problems by going back to 16.1, on my android phone. BUT 3 times in the last 5 days it has updated back to the new crAPP. So I have uninstalled it and put 16.1 back on every time and I search all the setting in the app and on my phone to remove any auto updates and today it still managed to update to the new crAPP.

Cant they just leave us alone until they have sorted this dire peice of junk out?

You lucky Badger being on an android. Sadly I’m on an iPhone and after reading the other threads I don’t think we can install retrograde versions. I’m still waiting on a response to my email to the CEO.

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wayneo123

Collaborator II

I thought I had sorted my problems by going back to 16.1, on my android phone. BUT 3 times in the last 5 days it has updated back to the new crAPP. So I have uninstalled it and put 16.1 back on every time and I search all the setting in the app and on my phone to remove any auto updates and today it still managed to update to the new crAPP.

Cant they just leave us alone until they have sorted this dire peice of junk out?

You lucky Badger being on an android. Sadly I’m on an iPhone and after reading the other threads I don’t think we can install retrograde versions. I’m still waiting on a response to my email to the CEO.

Unfortunately, I suspect you will be waiting a long time for a response. sonos are too arrogant and lacking in customer care to listen to any of us. You will we no doubt get an AI generated response implying you are a peasant for not agreeing to their strategy and that you should be grateful that the hardware and fixes will (maybe) be don by next month.

At the same time they will want you to buy their overpriced headphones.

All Sonos products replaced due to appalling app and sheer arrogance of CEO.

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Dsass

Lyricist I

I have never posted before but this update is horrible. How can they possibly allow it to continue without a fix. Come on

K

KCR1960

Lyricist II

The problem with their new App has been going on for several weeks now.
The most annoying thing is that SONOS seems to don’t care at all about their customers and users.
No information… just silence.

What a crap company 🤮🤮🤮

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Ric_83

Lyricist II

I have never posted before but this update is horrible. How can they possibly allow it to continue without a fix. Come on

One would like to think that SONOS would have to do something in the face of mounting public pressure. Sadly, after a cursory Google search I have only found one article on the matter in the Washington Post here https://www.washingtonpost.com/technology/2024/05/17/sonos-new-app-update-problems/.

I’m no expert here so have no idea how long or difficult it is to fix the problem but basic customer service should have SONOS issuing an apology to its customers in the meantime. I’ve not seen anything which is such a let down and disappointment.

J

JohnG666

Enthusiast II

I thought I had sorted my problems by going back to 16.1, on my android phone. BUT 3 times in the last 5 days it has updated back to the new crAPP. So I have uninstalled it and put 16.1 back on every time and I search all the setting in the app and on my phone to remove any auto updates and today it still managed to update to the new crAPP.

Cant they just leave us alone until they have sorted this dire peice of junk out?

You need to make sure that the Sonos app in the play store isn’t set to automatically update. If you view the sonos app in the play store, there is a dropdown menu at the top right where you can untick the automatic update option.

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robin

Lyricist I

Pure garbage. Fire the product managers and whoever is responsiblie for this piece of crap.

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Souser23

Lyricist II

This new app is useless. I contacted the CEO and got 0 respond. Should have expected that from a company that would push out an update to make the $10k worth of equipment I bought from them useless. patrick.spence@sonos.com This is the CEO’s email if anyone else wants to try to get a respond, explanation and hopefully some kind of credit.

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limcungwei

Enthusiast II

Broadcast "DONT BUY SONOS"

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Souser23

Lyricist II

Not sure how they can stand behind this update when you can add a song to the queue, edit the queue that’s a basic function of any system. So frustrating.

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