New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

I can still use bass and treble and sub level with my setup, however the balance slider doesn't work 

I fully agree with the negative statements to the new Sonos IoS app. That is absolutely week. Sonos: Please roll back to the former version or provide the original features of the last app.

Random Functions in the music library and the particular fomders

Search bar at the right hand side of the screen A-Z

…

If not, I have to change to Spotify!!

Thanks

So glad to login and find I am not alone.  The new app is horrible.  What were you people thinking?  You took a perfectly good app and totally screwed it up and removed some of its best features.  If I didn’t have so much invested in the hardware I would throw the whole thing out I find another service.
 

A central point seems to be missed in all the feedback: what we paid for / purchased. 
 

the speakers are largely useless without the app and supporting interfaces. So in essence, sonos has broken the brand promise and should refund on demand if we cant use it as promised. Anyone notice the voice feature on the soundbars is gone? Its no better then run of the mill 2 channel now. 
 

maybe forget the useless app enhancements and go all in on open connectivity with other network streaming platforms. The hardware is good, better then most, focus on that and reduce the price. (You may have to anyway when a tsunami of used equipment hits the market). 
 

clearly software is not the focus at Sonos. 

Has anyone had any luck with C/S with a response? I stayed on hold on the phone for 30 min, the got a chat going but it turned out to be sales who wasn’t much help at all. He called me so I hung up and lost my place in line and now am back on hold with what maybe a 60 min hold period.  lolz this is just crazy.

Lol. Give me a break. 

SONOS...WHAT HAVE YOU DONE TO YOURSELF?!

I understand upgrades are necessary and meant to improve the user experience, but did the team think this one through? It needs significant help. There is a delay in volume response and grouping/ungrouping speakers (to name a few issues). It’s pretty frustrating.  Your product is in a league of its own and is considered superior to the rest of the competition. This is unacceptable. I’m hoping the team is addressing issues quickly. My loyalty hangs in the balance.

If I could, I would go back to the prior version of the app and wait until all the bugs are fixed.

To the community, if you have not upgraded your SONOS app, I would advise you to wait.

New SONOS App triggers complaint to CEO

This is the first time using the SONOS community board but I echo the sentiments of everyone who’s posting about how awful the new app is.  I’m not sure if anyone from SONOS reads these conversation so I have sent the below email to the CEO (the link to contact him is on the web page) to tell him of my frustration and disappointment.  Maybe if we all email him directly it will effect change quicker.

******EMAIL******

Dear Mr Spence,

I would like you to understand the frustration and sense of loss your latest app upgrade has had on your customers.  Unlike in the days of old where you could buy a speaker and connect it to your device without the need of apps, WiFi or Bluetooth, we are now beholden to your company for the lifetime of our home entertainment audio needs.  That should come with a sense of duty, care and responsibility to ensure your products continue to function as they were originally sold to us.

I for one cannot do the most basic of tasks through the latest app.  Setting an alarm for instance or using a sleep timer now is beyond the app’s ability.  These functions were available on my relatively cheap and basic LCD alarm clock in the 80’s and after investing thousands on a system and company that seems to pride itself on its products I am quite frankly bewildered that such simple and everyday functions are now no longer available to me.

I should very much appreciate you passing this on to your app team with the hope they will make it their priority to return these functions post-haste. 

Yours

Richard

With the new "update", adjusting the volume is now a 2-3 step process!! Don't developers try out their brainwave "improvements" before subjecting us to them?!!

It's like when I watch a garbage movie and wonder if ANY of the directors and producers actually watched the movie before releasing it...

I thought I had sorted my problems by going back to 16.1, on my android phone. BUT 3 times in the last 5 days it has updated back to the new crAPP. So I have uninstalled it and put 16.1 back on every time and I search all the setting in the app and on my phone to remove any auto updates and today it still managed to update to the new crAPP.

Cant they just leave us alone until they have sorted this dire peice of junk out?