New SONOS App - very poor - limited Spotify Playlists?

Is anyone- anyone- from Sonos itself going to comment here ? The Spotify playlist flaw is a massive miss from Sonos. Do they care ? Will they fix it ? Would be courteous to respond …

To add, I updated the laptop controller and the Spotify  playlists available there were also severely reduced to a handful from my several hundred playlists. Interestingly it’s a shorter list and a different set of playlists  to the reduced ones available through the app. So inconsistency in the error as well. I’m not a tech  guy but tells me some ring is significantly wrong with the linkage backbone of the new app. 

and not for noting albums from  Spotify won’t  load at all 

The app is a total wreck!!!!
how can they try to sell stuff when nothing works

bill

Haven’t been able to use speakers but intermittently since update and only by rebooting system and router. Then yesterday I opened the app and it actually worked. Listened to music for several hours. Today I opened to use Move by the pool and the Music Services would not connect even after resubmitting (Apple Music & Sirius).

I am currently shopping for other speakers to replace Sonos. 
I am done with Sonos.

I spoke with Sonos today (May 27) and they told me the 50 Spotify playlist limit is not a known issue, which I cannot believe considering I haven’t heard anyone say they can see more than 50. Also, in true Sonos fashion, they told me not to use their app but use the Spotify app instead. They even gave me a case number but told me nobody would be following up with me but rather I should just keep checking the app periodically. I love Sonos products, but I absolutely HATE Sonos software and support. This is quite possibly the worst “update” I have ever seen on any product I have ever owned. 

All I can repeat is IM FURIOUS about this new app!!

its an absolute mess to navigate round,

I ABSOLUTELY HATE IT😡

Hope theres an option coming to go back to the original……. I would NEVER recommend Sonos to anyone from now on! I have previously championed them, but no more!  I may consider pulling out myself now, cant be doing with this mess they've created😫

I emailed  the CEO and got back a generic email from Sonos Support about the limited Spotify playlists issue. Ultimate irony - I use the old grey S1 app on slmw

oldwr Sonos amps I use in a part of my house and guess what every single playlist appears there on the original app. And all my playlists in other music services seem to be there (Apple, Tidal). On that basis this must be a really easy issue to fix. I can’t believe they don’t know if it. 

Many years ago, Sonos won a large market share because they understood networking (ie WiFi), and they had a solid app. They had a great IT team.

For some reason this has been thrown out the window with the new app. I won’t go through the dozens of issues I’m having as I’d just be repeating what others have reported.It’s as if they replaced their IT department with a bunch of arrogant know-nothings…. dumping all the old code and replacing it with junk!

Sonos’s response to this mess is not encouraging. They have said that it took “courage” to introduce this app and they are “proud” of it. Really?

It’s not surprising that their stock price is down. And on about 20 May, their Chief Product Officer reportedly sold 40k of the company’s shares.

Is there a way to just convert my existing Sonos Play:1 speakers & Sonos Connect to Bluetooth devices (bypass any Sonos software)?? I’ve lost all faith in Sonos as a company. Zero support availability.

Its been 9 days and still no response. It really sucks that I am FORCED by Sonos to install a new app that does not work.

Why hasn't someone gotten back with me yet? Are you unable to let me install the previous app that works?

So, I sent this to Sonos today. Waited 1hr 15mins on the phone today and didn't solve 

my problem: will not allow me to log on. When I enter name/password and click to log on, it goes 

back to the logon page. 

So then I created a logon to this forum and was amazed there were so many problems with this new

app. It amazes me that we do not have a choice, and at the drop of a hat, BOOM, Sonos forces you off

with no option to even use your equipment. There have been many times over the 6 years I have used Sonos that everything comes to a grinding stop for no reason. With wireless so fragile, I am considering

just getting away from Sonos all together. Tired of spending hours and hours on the phone with these people…...