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Contributor I
May 13, 2024
Answered

New SONOS App - very poor - limited Spotify Playlists?

  • May 13, 2024
  • 56 replies
  • 3893 views

Hi, as many others have also posted about the poor quality, functionality, and poor look and feel of the new App.  Clearly its not popular and has been hurried through, and/or not very well thought out from a ‘real user’ perspective.

SONOS, please supply a rollback option to S2 ASAP!

Also, can any other iOS users confirm that if subscribed to Spotify, then the number of Playlists appear to be limited via the new SONOS App.  I have a couple of hundred playlists in Spotify, these used to show in the S2 app with no issue, the new App only seems to show around 30 Spotify Playlists in my SONOS Playlist library.  Can anybody confirm this is an issue too?

Come on SONOS, please sort this mess out ASAP!!!

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Best answer by scot34

Same problem. Solution: Use the Spotify app to see and play your music on the Sonos platform. Just click the speaker icon/box on the music bar in the Spotify app and select your Sonos network and problem solved. Selected music playing will display on the Sonos app as before when playing.  

56 replies

Lyricist I
May 23, 2024

The app has now hundreds of 1 star reviews on Google Play store. Sonos have just destroyed their brand

Lyricist I
May 24, 2024

As a developer I just cannot understand the level of incompetence of the development team of this app. This is really trash. Frequently I accidently bump to volume instantly to 100% because while doing a sliding action the volume button is also triggered. This already hurts my ears multiple times and I hope the Sonos product will not be damaged. 

Navigation is also freakin’ terrible. 

Then the connection. Frequently when opening the app it cannot connect and I have to turn WiFi off/on to get connected again. This is not an issue with my network because the previous app worked fine and other smarthome apps also do not have connectivity issues.

Sonos product are not cheap and we expect prime quality and experience. We paid a lot for both hardware and software, please make the software quality and experience meet the criteria again. Software development is not that hard.

Lyricist II
May 24, 2024

Did this new update even get tested?!! 
The new look and feel is awful , hate the consolidated search and how you now have to find your room/speakers and not having the played everywhere button to hand.

Away from the design gripes the actual buggy slow pain of finding tracks (if you’re lucky too) getting different result when you search same artist. It takes ages to actually play and pause , skip response is not acceptable. The volume control is so delayed (it was super responsive before this update and I have tested multiple devices and same results)

it would be quite frankly quicker to leaf through a vinyl collection in a random order to find an artist and place onto a turntable and then place stylus down than this update can do!! 

POOR FORM SONOS - please fix

 

 

 

Lyricist II
May 24, 2024

As mentioned by someone already you have 100% ruined the product experience for everyone with this awful bug ridden release - I work in technology this would have never passed any QA and be deployed to clients - if it doesn’t get rolled back or remediated fairly quickly you will haemorrhage your market and loose a large amount of loyal users including me. 

Trending Lyricist I
May 24, 2024

Exact same issue. Downloaded new app and I’d say 80% of my playlists are missing . Just god awful app experience now. Forcing me to rethink sonos at all. Get it fixed! 

Lyricist I
May 24, 2024

To call thos new app a train wreck is a compliment 

I expect a better experience for the money.

I will not spend anymore $$$$ on this kind of frustrating system. 

Costco Bluetooth 👍

Trending Lyricist I
May 24, 2024

Kudos to Scott132 the workaround using the Spotify app tho connect directly to sonos system/products works. Maybe we should all just ditch the Sonos app all together. 

Lyricist II
May 25, 2024

How can you go from 'I'm thinking of upgrading my sonos system' to ' I hope these guys die in an explosion' I know....... just update the app!

Lyricist I
May 25, 2024

New app is a disaster !!!!

Lyricist I
May 25, 2024

Another one having to use Spotify itself to go past my top 25 playlists in the android app. Or fire up my WIndows laptop. Then use the Windows Sonos app to choose a playlist.

I have over 70 Spotify playlists.

This situation is really irritating.