Enthusiast I

Answered

New Sonos App - Utterly useless!

Forum|Forum|2 years ago
May 9, 2024
105 replies
5526 views

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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Best answer by JP007

Bugs include:

System crashes erratically
Grouped rooms cannot have individual rooms muted, you have to slide to zero, this is not workable as to get all rooms on same volume level is very fiddly, and slow. Worked fine in S2 version
When in group mode, sometimes a room does not play, you then have to deselect that room and go back and select it, sometimes it starts working

I would like to downgrade to S2, please make this available on Appstore - it’s just not fair to put this “new version” out and leave us to work through bugs.

On the subject of the new version, Ken Griffiths, you say many people did not like version S2, perhaps the silent majority did. In my opinion this new version is a step backwards, it’s rather ugly & fussy interface, and seemingly has less features and comes with bugs.

Again, please make S2 available on Appstore, urgently

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S

stuj

Enthusiast I

Not a very constructive thread, no idea which features are being referred to here🤷‍♂️. Sonos cannot fix whatever it is you maybe referring too, without the detail.

Perhaps provide more information in more depth, post some screenshots/give examples and make some suggestions for improvement and state what you’d like to see in the new App. Many folk complained about the last S2 App too and this new App is intended to reflect what Sonos users have asked for - so ask away and let Sonos know what you want to see.

I think the issue is that the OP is stating the most accurate description possible of the scenario. “The app is useless”. I have absolutely no functionality at all. Zero. Anything i try to do in the app simply resorts to playing Taylor Swift in my bedroom. You can’t list every single piece of functionality as not working under those circumstances.
The answer isn’t to fix a list of things. It is to roll it back and test it again BEFORE taking it to market.
How this app made it to market through testing is beyond me.

T

ThomassAuthor

Enthusiast I

Hi Thomas & thanks again for the speedy reply - I downloaded your linked file & updated the PC version of Sonos Controller - I can’t however find what you referred to above:

However, as my pc system is Windows the option exists to connect to a Windows share which is easy to spot on the first menu of the Sonos Controller for PC (ver 16.1) as ‘Windows Media’ - your NAS can, I believe, be one of those shares. This also appears on my Android App under the ‘Browse’ 🎵 selection once configured.

I can’t see what you are referring to as the “first menu” so can’t get any further? - I definitely have ver 16.1 running, but notice on the drop down menu for “Manage” almost all the options including “Music Library Settings” & “Service Setting” & “Settings” are greyed out with only “Check For Software Updates” & “Change Language” usable?

The Select a Music Source (on the right) has all my usual sources for music including my Playlist but does NOT have the Folders one I used to have to browse saved music files on my NAS?
While picking your brains, is it possible to save / export my Playlist?

Cheers … Paul

Hi again Paul,

I think you might have a problem as all my options are available and not greyed out. Regarding the Windows source, this is a screenshot of mine (I suspect you have to add it in under ‘Music Library’ and if that’s not functional therein lies the rub) :-

On the Playlist option, I’m not sure but there appears to be other discussions on here regarding that if you have a search, this one came up as possibly useful https://en.community.sonos.com/controllers-and-music-services-229131/new-sonos-app-missing-all-but-2-playlists-6892102#:~:text=Your%20playlists%20are%20most%20likely,(running%20in%20the%20speakers).

Sorry I couldn’t be of more help, I only hope Sonos get their act together soon!

All the best,

Thomas.

P

PaulBoy1313

Trending Lyricist I

Thanks Thomas & you are correct that I don’t have “Windows Media” displayed in my “Select A Music Source” list - You are also correct that I can’t add anything, as mentioned previously - As I can at least play my Playlist via the App & don’t really use the Sonos PC Controller, I will see what happens to it when I allow it to install upgrade? - Maybe I’ll get lucky & I will be able to access the thousands of files on my NAS? - More likely I will have to wait until Sonos get their act together & release an working version of their App & PC software?

Regards … Paul 🤞

P

PaulBoy1313

Trending Lyricist I

Thomas & fellow insomniacs! - I upgraded the Sonos PC Controller & it sort of works! - At least I was able to add my Music Library (on my NAS) & have access to my stored music again!
I’d still like Sonos to get the App completely sorted for the proposed June release

Cheers … Paul 🤞

rsan84

Lyricist I

Not a very constructive thread, no idea which features are being referred to here🤷‍♂️. Sonos cannot fix whatever it is you maybe referring too, without the detail.

Perhaps provide more information in more depth, post some screenshots/give examples and make some suggestions for improvement and state what you’d like to see in the new App. Many folk complained about the last S2 App too and this new App is intended to reflect what Sonos users have asked for - so ask away and let Sonos know what you want to see.

Ken,

It’s all broken.

Hope that helps

Robin

Z

Zoneblock

Lyricist I

What a pleasure……...every time I open the new app it tells me that it there is no system available, one which I spent $2000 to set up. And, I have to go through the steps to find the system, every time.. Nice work, Sonos.

M

Mr Curt

Contributor I

I truly believe that Sonos could care less about this. Once you purchase their products they have you by the short ones. The suggestion that we need to screen shot problems and provide detailed information on the issues is absurd.

P

pysmon

Lyricist I

I just came here to add my voice to the cacophony.

Sonos should be embarrassed with this update. Connectivity is worse. So many features are missing. Rolling them back out slowly is a horrible solution.

We’ve been using Sonos products with ease and satisfaction for over a decade. This is a really, really * experience.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

M

MadisonV44

Lyricist II

Unprecedented crappy version. Library access is no longer available. How a company can release such a version in 2024 ? Allow your customer to use the previous version at least. My SONOS system is silent since 3 weeks. Any official annoucement ?

M

MadisonV44

Lyricist II

Not a very constructive thread, no idea which features are being referred to here🤷‍♂️. Sonos cannot fix whatever it is you maybe referring too, without the detail.

Perhaps provide more information in more depth, post some screenshots/give examples and make some suggestions for improvement and state what you’d like to see in the new App. Many folk complained about the last S2 App too and this new App is intended to reflect what Sonos users have asked for - so ask away and let Sonos know what you want to see.

What an interresting answer … are you kidding Ken ? Are you trolling us ? This kind of answer in the context of such an unprecedented useless version makes me more upset that any kind of cynical silence from SONOS management. You won a SONOS chocolate medal !

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