Enthusiast I

Answered

New Sonos App - Utterly useless!

Forum|Forum|2 years ago
May 9, 2024
105 replies
5526 views

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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Best answer by JP007

Bugs include:

System crashes erratically
Grouped rooms cannot have individual rooms muted, you have to slide to zero, this is not workable as to get all rooms on same volume level is very fiddly, and slow. Worked fine in S2 version
When in group mode, sometimes a room does not play, you then have to deselect that room and go back and select it, sometimes it starts working

I would like to downgrade to S2, please make this available on Appstore - it’s just not fair to put this “new version” out and leave us to work through bugs.

On the subject of the new version, Ken Griffiths, you say many people did not like version S2, perhaps the silent majority did. In my opinion this new version is a step backwards, it’s rather ugly & fussy interface, and seemingly has less features and comes with bugs.

Again, please make S2 available on Appstore, urgently

Show previous replies

R

Rhisky104

Lyricist I

I too find the newest app for Android to be prone to crashing (for me, this happens when I try to select a local folder to play music from my library) and is totally not as intuitive of an interface as the old one. The simple interface of selecting a device and applying music to it from whatever source was clear, easy and intuitive. You’ve made the interface way to busy. Please look into the crashing issue with the folder selection. Thank you.

A

AJS28

Lyricist I

I was forced to upgrade to the new app and it’s a terrible experience. Specifically SiriusXM is not working at all. I did all the usual stuff. Any one else having this issue? Any fix? Please help!

T

ThomassAuthor

Enthusiast I

FYI for those new posters looking for the old version, these instructions work for Android:-

M

mileticr

Lyricist III

the web app is garbage. garbage. garbage.

having spent around $5,000 on the sonos systems I can’t believe what an insult to your consumers this app “upgrade” is.

everything is working with the sonos S2 app and now 90% of the functionality is missing. I can’t fvking listen to a full directory of music on my home library. the lack of synchronization controls in rooms is like you decided to hire some imbecil to do design specs for a high end music system. fvck me with your incompetence. wtf is the que builder in the new app.

are you sure you haven’t hired some idiot as your product manager?

@Sonos please review the comments. most of us were perfectly happy withe the S2 progress and improvements - do not go to the web app until you can figure out how to control the system from a pc and from an android app. I am scared to “upgrade” my controller app on the PC because it’s the only thing that still works well.

fix this Sh*t @Sonos

Local Libraries are why I purchased Sonos and spent $5000 on about 25 devices so far in 13 years.

P

PaulBoy1313

Trending Lyricist I

A plead for help! - I followed @Thomass advice & rolled my Android software back to the old version of S2 - The new version was totally useless for me & several years of fine tuning my setup were gone 😭
I was very pleasantly surprised to find that “most” of my stuff returned to normal when the old S2 was installed - I say “most”, because the main thing that I use Sonos for is my music collection saved to a NAS & streamed to Sonos via Local Folders - HOWEVER, I cannot access my Local Folders from the Music & Content list & when I try to “Add a service” I get a message: “App Update Needed - Update the Sonos App to the latest version. You may have limited functionality until the update is complete” - I am given the option to “Update” or “Not Now” - Selecting the latter just takes you back to the “Add a service” screen?
Is there a way to access my music without updating the App or do I just have to wait for the App to get sorted, which based on what I read here & elsewhere could be quite some time / never? 😤
Paul

T

ThomassAuthor

Enthusiast I

A plead for help! - I followed @Thomass advice & rolled my Android software back to the old version of S2 - The new version was totally useless for me & several years of fine tuning my setup were gone 😭
I was very pleasantly surprised to find that “most” of my stuff returned to normal when the old S2 was installed - I say “most”, because the main thing that I use Sonos for is my music collection saved to a NAS & streamed to Sonos via Local Folders - HOWEVER, I cannot access my Local Folders from the Music & Content list & when I try to “Add a service” I get a message: “App Update Needed - Update the Sonos App to the latest version. You may have limited functionality until the update is complete” - I am given the option to “Update” or “Not Now” - Selecting the latter just takes you back to the “Add a service” screen?
Is there a way to access my music without updating the App or do I just have to wait for the App to get sorted, which based on what I read here & elsewhere could be quite some time / never? 😤
Paul

Hi Paul,

You’re right, this doesn’t appear to be available - I’ve disabled all updates and trying to add any service comes up with ‘this is not available at the moment’.

Without knowing your actual set-up, it’s hard to suggest a work-around to this.

However, as my pc system is Windows the option exists to connect to a Windows share which is easy to spot on the first menu of the Sonos Controller for PC (ver 16.1) as ‘Windows Media’ - your NAS can, I believe, be one of those shares. This also appears on my Android App under the ‘Browse’ 🎵 selection once configured.

Regards,

Thomas.

T

ThomassAuthor

Enthusiast I

the web app is garbage. garbage. garbage.

having spent around $5,000 on the sonos systems I can’t believe what an insult to your consumers this app “upgrade” is.

everything is working with the sonos S2 app and now 90% of the functionality is missing. I can’t fvking listen to a full directory of music on my home library. the lack of synchronization controls in rooms is like you decided to hire some imbecil to do design specs for a high end music system. fvck me with your incompetence. wtf is the que builder in the new app.

are you sure you haven’t hired some idiot as your product manager?

@Sonos please review the comments. most of us were perfectly happy withe the S2 progress and improvements - do not go to the web app until you can figure out how to control the system from a pc and from an android app. I am scared to “upgrade” my controller app on the PC because it’s the only thing that still works well.

fix this Sh*t @Sonos

Well said!

DON’T update the PC Controller, I did and it’s just as bad and luckily I had a saved copy of the last S2 ver 16.1 to revert back to.

Have to say I pity the support staff having to deal with this which is obviously a management fail on an epic scale...

P

PaulBoy1313

Trending Lyricist I

A plead for help! - I followed @Thomass advice & rolled my Android software back to the old version of S2 - The new version was totally useless for me & several years of fine tuning my setup were gone 😭
I was very pleasantly surprised to find that “most” of my stuff returned to normal when the old S2 was installed - I say “most”, because the main thing that I use Sonos for is my music collection saved to a NAS & streamed to Sonos via Local Folders - HOWEVER, I cannot access my Local Folders from the Music & Content list & when I try to “Add a service” I get a message: “App Update Needed - Update the Sonos App to the latest version. You may have limited functionality until the update is complete” - I am given the option to “Update” or “Not Now” - Selecting the latter just takes you back to the “Add a service” screen?
Is there a way to access my music without updating the App or do I just have to wait for the App to get sorted, which based on what I read here & elsewhere could be quite some time / never? 😤
Paul

Hi Paul,

You’re right, this doesn’t appear to be available - I’ve disabled all updates and trying to add any service comes up with ‘this is not available at the moment’.

Without knowing your actual set-up, it’s hard to suggest a work-around to this.

However, as my pc system is Windows the option exists to connect to a Windows share which is easy to spot on the first menu of the Sonos Controller for PC (ver 16.1) as ‘Windows Media’ - your NAS can, I believe, be one of those shares. This also appears on my Android App under the ‘Browse’ 🎵 selection once configured.

Regards,

Thomas.

Hi Thomas & thanks for the speedy reply - I do have Sonos on my Windows laptop, but not sure if I ever used it, relying solely on the App - It shows S2 V14.2 at present & as per the attached screenshot, is demanding I upgrade the software to the latest software? - Failing to do this results in the program not working with most / nearly all the options greyed out - I wanted to ask here first if it was ok to run the upgrade on the PC or will I end up with a PC version of the unusable new software?

Thank you … Paul

T

ThomassAuthor

Enthusiast I

A plead for help! - I followed @Thomass advice & rolled my Android software back to the old version of S2 - The new version was totally useless for me & several years of fine tuning my setup were gone 😭
I was very pleasantly surprised to find that “most” of my stuff returned to normal when the old S2 was installed - I say “most”, because the main thing that I use Sonos for is my music collection saved to a NAS & streamed to Sonos via Local Folders - HOWEVER, I cannot access my Local Folders from the Music & Content list & when I try to “Add a service” I get a message: “App Update Needed - Update the Sonos App to the latest version. You may have limited functionality until the update is complete” - I am given the option to “Update” or “Not Now” - Selecting the latter just takes you back to the “Add a service” screen?
Is there a way to access my music without updating the App or do I just have to wait for the App to get sorted, which based on what I read here & elsewhere could be quite some time / never? 😤
Paul

Hi Paul,

You’re right, this doesn’t appear to be available - I’ve disabled all updates and trying to add any service comes up with ‘this is not available at the moment’.

Without knowing your actual set-up, it’s hard to suggest a work-around to this.

However, as my pc system is Windows the option exists to connect to a Windows share which is easy to spot on the first menu of the Sonos Controller for PC (ver 16.1) as ‘Windows Media’ - your NAS can, I believe, be one of those shares. This also appears on my Android App under the ‘Browse’ 🎵 selection once configured.

Regards,

Thomas.

Hi Thomas & thanks for the speedy reply - I do have Sonos on my Windows laptop, but not sure if I ever used it, relying solely on the App - It shows S2 V14.2 at present & as per the attached screenshot, is demanding I upgrade the software to the latest software? - Failing to do this results in the program not working with most / nearly all the options greyed out - I wanted to ask here first if it was ok to run the upgrade on the PC or will I end up with a PC version of the unusable new software?

Thank you … Paul

Hi again, sadly running that update will force the new desktop version which is the same as the useless app. I double checked the support section but it doesn’t look like they’re offering the latest S2 v16.1 for download now but I did save it just before they removed it. I’ve put a copy here which should work for you - just run the setup and it should overwrite the existing version you have. https://drive.google.com/file/d/1aBQZF1u_HD-vTsR3o3nZw8UOSvv7EdZ7/view?usp=sharing Let me know if you have a problem downloading the file.

Hope that helps!

P

PaulBoy1313

Trending Lyricist I

Hi Thomas & thanks again for the speedy reply - I downloaded your linked file & updated the PC version of Sonos Controller - I can’t however find what you referred to above:

However, as my pc system is Windows the option exists to connect to a Windows share which is easy to spot on the first menu of the Sonos Controller for PC (ver 16.1) as ‘Windows Media’ - your NAS can, I believe, be one of those shares. This also appears on my Android App under the ‘Browse’ 🎵 selection once configured.

I can’t see what you are referring to as the “first menu” so can’t get any further? - I definitely have ver 16.1 running, but notice on the drop down menu for “Manage” almost all the options including “Music Library Settings” & “Service Setting” & “Settings” are greyed out with only “Check For Software Updates” & “Change Language” usable?

The Select a Music Source (on the right) has all my usual sources for music including my Playlist but does NOT have the Folders one I used to have to browse saved music files on my NAS?
While picking your brains, is it possible to save / export my Playlist?

Cheers … Paul

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