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Enthusiast I
May 9, 2024
Answered

New Sonos App - Utterly useless!

  • May 9, 2024
  • 105 replies
  • 5526 views

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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Best answer by JP007

Bugs include:

  1. System crashes erratically 
  2. Grouped rooms cannot have individual rooms muted, you have to slide to zero, this is not workable as to get all rooms on same volume level is very fiddly, and slow. Worked fine in S2 version
  3. When in group mode, sometimes a room does not play, you then have to deselect that room and go back and select it, sometimes it starts working

I would like to downgrade to S2, please make this available on Appstore - it’s just not fair to put this “new version” out and leave us to work through bugs.

On the subject of the new version, Ken Griffiths, you say many people did not like version S2, perhaps the silent majority did. In my opinion this new version is a step backwards, it’s rather ugly & fussy interface, and seemingly has less features and comes with bugs. 

Again, please make S2 available on Appstore, urgently

105 replies

Michael_274
Avid Contributor I
May 13, 2024

This app update is a disaster. Whoever made the decision to release this garbage should be fired. Did Sonos even test this thing? I knew within two minutes that this app update is junk. Ugggggg. 

Lyricist I
May 13, 2024

Its impossible for me to understand who has given green light to launch this * show. 
the app was never the greatest or most stable but this is even worse. 
Features gone missing:

  • clear queue
  • queue edit
  • search in apple music only show limited results without a way to show more. 
  • Alarm clock is gone
  • ever new window takes forever to load even if there is no new information presented

in general the app is a nightmare of slideouts and graphics that screams form over function. 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

ThomassAuthor
Enthusiast I
May 13, 2024

Driving a Samsung 21; App is totally non functional...All I have is a screen full of non-responsive grey boxes.  AND no way to report this issue.   Reset / Uninstalled / Stood on my head and whistled Dixie multiple times...nothing...PLEASE LET US HAVE THE OLD APP BACK! 

Any truth to SONOS remarketing themselves to SUKUS?

 

Roll-back workaround: 

 

ThomassAuthor
Enthusiast I
May 13, 2024

Where are my alarm settings

why is the app crashing

it is slow and malfunction

 

give us the chance to choose for the old good app or the new malfunction app

Roll-back workaround for Android: 

 

Barmee
Enthusiast I
May 13, 2024

Its impossible for me to understand who has given green light to launch this * show. 
the app was never the greatest or most stable but this is even worse. 
Features gone missing:

  • clear queue
  • queue edit
  • search in apple music only show limited results without a way to show more. 
  • Alarm clock is gone
  • ever new window takes forever to load even if there is no new information presented

in general the app is a nightmare of slideouts and graphics that screams form over function. 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Precisely the same issues I’ve had (and more - can’t balance stereo paired speakers any more)! 🤬

Lyricist I
May 15, 2024

Again with me you open the app new app and it says no system found, extremely frustrating! Eventually it finds the system and you can use the interface, but that is by no means a pleasurable experience the layout is atrocious, the you lock phone/tablet and loose any control of volume up you had thatthe old app had!

 

New app is not fit for purpose, and given how much we all pay for individual/groups speakers there should be some sort of compensation!

 

 

 

 

Lyricist I
May 15, 2024

The new app doesn't really offer any new benefits. instead I lost my local music library! Unfortunately, my Sonos system has become unusable!

ThomassAuthor
Enthusiast I
May 15, 2024

The new app doesn't really offer any new benefits. instead I lost my local music library! Unfortunately, my Sonos system has become unusable!

If you’re using Android, the guide to roll-back is above. Meanwhile, this is their ridiculous ‘schedule’, you’ll have to wait a month to access your own music! 

 

Barmee
Enthusiast I
May 15, 2024

The new app doesn't really offer any new benefits. instead I lost my local music library! Unfortunately, my Sonos system has become unusable!

If you’re using Android, the guide to roll-back is above. Meanwhile, this is their ridiculous ‘schedule’, you’ll have to wait a month to access your own music! 

 

Oh no! How do we get the Sonos Execs to sit up and take notice? 
Do we need to get the Press involved? Instagram ranting?

This situation is soooo frustrating! 🤬

Lyricist III
May 15, 2024

I would add ‘unusable’ as well to the ‘useless’ category.

I have been staring at the ‘There are no connections...’ message every time I open the app. And if you go through the drama of System Settings, sometimes it works, and the next time they’re gone. Again.

So I have my Sonos system which I have invested a lot of money in that is now unusable. Literally, can not play anything.