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Enthusiast I
May 9, 2024
Answered

New Sonos App - Utterly useless!

  • May 9, 2024
  • 105 replies
  • 5524 views

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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Best answer by JP007

Bugs include:

  1. System crashes erratically 
  2. Grouped rooms cannot have individual rooms muted, you have to slide to zero, this is not workable as to get all rooms on same volume level is very fiddly, and slow. Worked fine in S2 version
  3. When in group mode, sometimes a room does not play, you then have to deselect that room and go back and select it, sometimes it starts working

I would like to downgrade to S2, please make this available on Appstore - it’s just not fair to put this “new version” out and leave us to work through bugs.

On the subject of the new version, Ken Griffiths, you say many people did not like version S2, perhaps the silent majority did. In my opinion this new version is a step backwards, it’s rather ugly & fussy interface, and seemingly has less features and comes with bugs. 

Again, please make S2 available on Appstore, urgently

105 replies

Lyricist I
May 10, 2024

Terrible update of the app.

Alarm function not working anymore…

Is it possible to return to S2?

ThomassAuthor
Enthusiast I
May 11, 2024

Terrible update of the app.

Alarm function not working anymore…

Is it possible to return to S2?

If you’re on Android, try my/Chris’ solution here: 

 

ThomassAuthor
Enthusiast I
May 12, 2024

For those of you following this post, worth taking a look at Sonos’ Twitter account - quite remarkable how badly this whole thing is and looks like there’re some serious issues regarding this debacle. Quite why Sonos haven’t actually apologised but are just doubling down is of great concern for such a premium product and will no doubt affect their company’s standing in the market.

Link to main Tweet:-

Also on:-

https://www.reddit.com/r/sonos/comments/1co6iy2/the_new_sonos_app_feedback_megathread/

Contributor I
May 12, 2024

 

Lyricist I
May 12, 2024

I can’t even play an folder of music. It only allows me to add a single song to the queue. If I try and add a second, it replaces the queue.

 

Total waste of time. Rolled back the app. If this is the future, then I’m looking elsewhere for speakers.

Barmee
Enthusiast I
May 12, 2024

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

100% agree. Can no longer add songs to the queue (a basic day one requirement!) and can no longer balance my paired speakers. 
So annoyed with Sonos right now - how can they release this new app and then not even be available at the weekend to address customer questions (surely most customers will be using their systems at the weekend!).

Lyricist II
May 12, 2024

Just thought I would drop into this thread to join the general ‘the new app is terrible” vibe.  Any functionality to be able to enjoy my own collection of files played from my DNLA is gone.  No ability to bookmark the locations, can’t randomise whole folders or lists etc.

I understand some folks will say ‘be constructive’ in anything said here but really, it will take me less time to shop for a competitors product than to list what’s wrong with the new app. Besides Sonos are supposed to be the experts in this area, an assertion which appears now to be entirely untrue.  

Contributor I
May 12, 2024

This new update is just terrible. I cannot even use Spotify or any of my streaming services on this.

Lots of errors on the interface. Lots of features removed....it is just contemptous of Sonos to treat their customers like this.

Contributor I
May 13, 2024

Driving a Samsung 21; App is totally non functional...All I have is a screen full of non-responsive grey boxes.  AND no way to report this issue.   Reset / Uninstalled / Stood on my head and whistled Dixie multiple times...nothing...PLEASE LET US HAVE THE OLD APP BACK! 

Any truth to SONOS remarketing themselves to SUKUS?

 

Lyricist I
May 13, 2024

Where are my alarm settings

why is the app crashing

it is slow and malfunction

 

give us the chance to choose for the old good app or the new malfunction app