Enthusiast I

Answered

New Sonos App - Utterly useless!

Forum|Forum|2 years ago
May 9, 2024
105 replies
5524 views

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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Best answer by JP007

Bugs include:

System crashes erratically
Grouped rooms cannot have individual rooms muted, you have to slide to zero, this is not workable as to get all rooms on same volume level is very fiddly, and slow. Worked fine in S2 version
When in group mode, sometimes a room does not play, you then have to deselect that room and go back and select it, sometimes it starts working

I would like to downgrade to S2, please make this available on Appstore - it’s just not fair to put this “new version” out and leave us to work through bugs.

On the subject of the new version, Ken Griffiths, you say many people did not like version S2, perhaps the silent majority did. In my opinion this new version is a step backwards, it’s rather ugly & fussy interface, and seemingly has less features and comes with bugs.

Again, please make S2 available on Appstore, urgently

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dazkgoodwin2

Enthusiast I

FYI as Sonos haven’t provided a way to downgrade back to the old S2 16.1 version and it’s seemingly not available from the support section, I’ve uninstalled the new and found a working version of the previous update here; you can download and install the APK suitable for Android from:- https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/

This worked, I installed yesterday.. but this morning, the new version had installed itself.. again!! 😡

C

ChrisJC

Enthusiast I

FYI as Sonos haven’t provided a way to downgrade back to the old S2 16.1 version and it’s seemingly not available from the support section, I’ve uninstalled the new and found a working version of the previous update here; you can download and install the APK suitable for Android from:- https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/

This worked, I installed yesterday.. but this morning, the new version had installed itself.. again!! 😡

I got round this by doing the following:-

Once I’d installed 16.1 I disabled wi fi and mobile data. I then went into play store and disabled automatic updates on the sonos app.

Go to manage apps and device > manage apps > sonos > the three dots at the top right > uncheck enable auto-update

Then turned wi fi and data back on

J

joquig

Lyricist I

Totally unuseable

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FredKDY

Lyricist I

I’m new to the community as I never had any problems with SONOS before but the update to the APP is awful. Its very slow but also my Playlists on Qobuz are not shown. I know they are there because two of them show up on SONOS Favourites. I spent ages on a webchat to SONOS support to no avail. They suggested I call the support number which said was a wait time of 120 minutes. Hence why I joined the community to see if I can find an answer but obviously I’m not alone. I am using Android but the new WebApp behaves exactly the same.

A

AndreOne

Lyricist I

New to the community, using multiple ONE SLs, since the last update May 7th/8th my Samsung Smart Watch 5 Pro has lost access (via Media playback devices) to my SONOS speakers.
Spoke with support, being told that access through Samsung Smart Watch is not standard (actually they did not seem aware that it was possible) therefore they cannot advise whether this issue will be addressed. Android App.
Anybody had similar issues? Fixes, solutions, ideas ? Thx.

Mark D

Contributor I

Not a very constructive thread, no idea which features are being referred to here🤷‍♂️. Sonos cannot fix whatever it is you maybe referring too, without the detail.

Perhaps provide more information in more depth, post some screenshots/give examples and make some suggestions for improvement and state what you’d like to see in the new App. Many folk complained about the last S2 App too and this new App is intended to reflect what Sonos users have asked for - so ask away and let Sonos know what you want to see.

Ken, this has been going on for years with users, for years, screenshotting and tech help convos- in all the system SHOULD be brilliant, but the app is *. So no, not a constructive thread; more like totally pissed off users who are let down by a a * app, when the the actual product is exceptional. That enough for your KEN?

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Mark D

Contributor I

Any actual mods going to comment? Or do I just have to rubbish this all over social media? We pay a lot of money for quality speakers, to be absolutely and consistently let down by *, unresponsive, unusable apps.

i work in an industry, where if it doesn’t work, after testing, you are gone.

WTF SONOS!!!!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Mark D

Contributor I

To all you good folk posting workarounds- should we need to be doing this? Sonos should sort their * out? Surely?

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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wayneo123

Collaborator II

@Mark D , I share your pain. However I don’t think it is the mods fault for not responding. I suspect they are busy with this absolute car crash of a release and have been given instructions by the higher ups of what they can and can’t say.
Whilst I’d love them to come out and say “we agree with you this release is a right stinker”. However, I suspect that might have a negative effect on their employment situation.
it’s the senior management that are responsible for these shananigans.

All Sonos products replaced due to appalling app and sheer arrogance of CEO.

Mark D

Contributor I

@Mark D , I share your pain. However I don’t think it is the mods fault for not responding. I suspect they are busy with this absolute car crash of a release and have been given instructions by the higher ups of what they can and can’t say.
Whilst I’d love them to come out and say “we agree with you this release is a right stinker”. However, I suspect that might have a negative effect on their employment situation.
it’s the senior management that are responsible for these shananigans.

I agree, but that isn’t going to get anywhere near seniors; like all businesses, there is too much separation from reality.

Only by raising this as a totally toss app, as the previous iterations where, to the tech's, is all we can do? Or bin our expensive systems and look elsewhere.

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