Enthusiast I

Answered

New Sonos App - Utterly useless!

Forum|Forum|2 years ago
May 9, 2024
105 replies
5524 views

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by JP007

Bugs include:

System crashes erratically
Grouped rooms cannot have individual rooms muted, you have to slide to zero, this is not workable as to get all rooms on same volume level is very fiddly, and slow. Worked fine in S2 version
When in group mode, sometimes a room does not play, you then have to deselect that room and go back and select it, sometimes it starts working

I would like to downgrade to S2, please make this available on Appstore - it’s just not fair to put this “new version” out and leave us to work through bugs.

On the subject of the new version, Ken Griffiths, you say many people did not like version S2, perhaps the silent majority did. In my opinion this new version is a step backwards, it’s rather ugly & fussy interface, and seemingly has less features and comes with bugs.

Again, please make S2 available on Appstore, urgently

Show previous replies

M

MadJac

Contributor I

The new app is a complete joke even with them trying to add the old features.. It doesn’t work. The old app wasn’t great but just about let you use your system without major problems 65% of the time. The new app gives you about 15% functionality as long as you don’t want to add songs, change volume in different zones, play different music in different zones.. I have already removed all Sonos amps from my boat and will soon be removing from my home if things don’t change.. Just accept you f**ked up and allow us to use the old app while you sort out the new abortion of an app!!

Moderator Note: Modified in accordance with the Community Code of Conduct.

P

Petrica

Lyricist III

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

100% worst ‘update’ ever!

A

AppUpdateFailure

Lyricist III

Like many, I never go to message boards and can usually find enough info to trouble shoot, but this is so frustrating that I had to take the time to create a account to post my frustration hence my name.

J

JayDeLux

Lyricist II

I just posted saying I’d toss my SONOS equipment in 3 weeks if nothing is done…

Well, it is in the trash now earlier than planned. Waisted 4 or 5 days of my life with that thing.

Farewell.

A

AJ57

Lyricist III

Not a very constructive thread, no idea which features are being referred to here🤷‍♂️. Sonos cannot fix whatever it is you maybe referring too, without the detail.

Perhaps provide more information in more depth, post some screenshots/give examples and make some suggestions for improvement and state what you’d like to see in the new App. Many folk complained about the last S2 App too and this new App is intended to reflect what Sonos users have asked for - so ask away and let Sonos know what you want to see.

I can sum it up. EVERYTHING is broken.

J

Jsjsjsjajakak88

Trending Lyricist I

One of the biggest issues, apart from the app features disappearing, is that Sonos alarms still will not play ‘music or radio’ as alarms. It will only sound the chime, even if it is set it to radio or a Spotify, laptop or soundcloud playlist.

Another issue is volume 1 is very loud. I cannot listen to music now at night time for fear of waking other bedrooms up. Volume 1 should be a lot quieter. It didn’t used to be this loud. (For radio and Spotify)

Sonos app will not let us play new and old speakers on new app. I have to use both the Sonos 1 and new Sonos app to play different speakers around. It is not possible to use one app for all speakers anymore due to them discontinuing old speakers from new app.

People keep saying report their issues on the thread…But this has been going on since 2020/21.

Both Twitter, Reddit and Facebook show multiple disgruntled customers. Not to mention the fake Sonos ceo email address that must be receiving thousands of complaints all across the world. The latest app takes the biscuit.

Basically, we bought a product and they have since removed all the features that we originally bought it for. This goes against all advertising standards laws and consumer laws which makes us eligible for compensation.

T

ThomassAuthor

Enthusiast I

One of the biggest issues, apart from the app features disappearing, is that Sonos alarms still will not play ‘music or radio’ as alarms. It will only sound the chime, even if it is set it to radio or a Spotify, laptop or soundcloud playlist.

Another issue is volume 1 is very loud. I cannot listen to music now at night time for fear of waking other bedrooms up. Volume 1 should be a lot quieter. It didn’t used to be this loud. (For radio and Spotify)

Sonos app will not let us play new and old speakers on new app. I have to use both the Sonos 1 and new Sonos app to play different speakers around. It is not possible to use one app for all speakers anymore due to them discontinuing old speakers from new app.

People keep saying report their issues on the thread…But this has been going on since 2020/21.

Both Twitter, Reddit and Facebook show multiple disgruntled customers. Not to mention the fake Sonos ceo email address that must be receiving thousands of complaints all across the world. The latest app takes the biscuit.

Basically, we bought a product and they have since removed all the features that we originally bought it for. This goes against all advertising standards laws and consumer laws which makes us eligible for compensation.

I don’t know if it might help but if you’ve got the desktop app (I use windows) you should still be able to fully manage alarms with that. Also, if your speaker has the ‘Hey Sonos’ voice control you should be able to set a percentage volume by saying ‘volume 5 percent’ or the like...

S

Seasider52

Contributor I

The arrogance of Sonos hierarchy is astounding, possibly worse than the garbage they have sold us.

T

Turtledove

Lyricist I

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

I agree, terrible upgrade

M

MUTVICH

Contributor I

To the Group:

The App Naming Conventions by Sonos are HORRIBLE.

The current “NIGHTMARE” app in the iPhone App Store has no Numeric Version, it is the “Official” Sonos App or something.

Then we have Vague, unspecific Designators “S1” and “S2” which don’t mean anything, and cost money if you down load them.

Would somebody clarify for me if there is a “Numeric” designation for the FORMER APP that we all used that actually WORKED for years?

Michael U - Former Sonos Customer

Moderator edit: removed full name

Show more replies

Sign up

Login to the community