Enthusiast I

Answered

New Sonos App - Utterly useless!

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I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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JP007Answer

Lyricist I

Bugs include:

System crashes erratically
Grouped rooms cannot have individual rooms muted, you have to slide to zero, this is not workable as to get all rooms on same volume level is very fiddly, and slow. Worked fine in S2 version
When in group mode, sometimes a room does not play, you then have to deselect that room and go back and select it, sometimes it starts working

I would like to downgrade to S2, please make this available on Appstore - it’s just not fair to put this “new version” out and leave us to work through bugs.

On the subject of the new version, Ken Griffiths, you say many people did not like version S2, perhaps the silent majority did. In my opinion this new version is a step backwards, it’s rather ugly & fussy interface, and seemingly has less features and comes with bugs.

Again, please make S2 available on Appstore, urgently

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Rhonny

Prodigy III

I don’t understand why you would make an app that is complicated to navigate from the previous version??

I build custom homes and always built in the sound systems. The reason was that it was very easy to use for any skill level. The new app is hard to find what yo easily could find in the past. The biggest issue is the VOLUME CONTROL. When you have several zones playing, the old app was easy to adjust the different volumes and mute. Now you have to go into a seperate tab, adjust and apply. I can not find a simple mute for one zone if you have to take a phone call. The volume control should go back to what you had originally.

If I could go back to the previous app I would.

The app updated today. Mute has been reintroduced.

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jreddaway

Renowned Enthusiast I

I don’t understand why you would make an app that is complicated to navigate from the previous version??

I build custom homes and always built in the sound systems. The reason was that it was very easy to use for any skill level. The new app is hard to find what yo easily could find in the past. The biggest issue is the VOLUME CONTROL. When you have several zones playing, the old app was easy to adjust the different volumes and mute. Now you have to go into a seperate tab, adjust and apply. I can not find a simple mute for one zone if you have to take a phone call. The volume control should go back to what you had originally.

If I could go back to the previous app I would.

The app updated today. Mute has been reintroduced.

Not on the Android app and not on the WebApp either.

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R3DBRDS

Lyricist I

I’ve been a Sonos user for 5-years and never had an issue. I created an account for the Sonos community today because this new app is terrible.

As others have said, please allow us to switch back to version S2 while the new app is redesigned.

Missing features: ability to play music on speakers, most of the usability of S2 (mostly the searching features and speaker selection/navigation), ability to search for albums in Napster, maybe even more but I can’t use it to play music so I stopped exploring.

PLEASE offer a solution soon

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EnricoO

Lyricist I

Not a very constructive thread, no idea which features are being referred to here🤷‍♂️. Sonos cannot fix whatever it is you maybe referring too, without the detail.

Perhaps provide more information in more depth, post some screenshots/give examples and make some suggestions for improvement and state what you’d like to see in the new App. Many folk complained about the last S2 App too and this new App is intended to reflect what Sonos users have asked for - so ask away and let Sonos know what you want to see.

The new Sonos.app is irritating. Try to save an artist among your preferences: J. Savall → afro music and similar. If it is a sync problem with Qobuz then please give a look!

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Dr. Douglas 615

Lyricist III

Features are not important when Sonos refuses to find the System on my WiFi. Today I can access using my Mac- so the Sonos system is on my WiFi and playing music and working fine. But no matter how many times I reset the app, reload, re sign in, shut everything down, turn everything on. . .my iPhone and ipad don’t see the Sonos system on the WiFi that my Mac is using and that is playing through my speakers right now.

Oh, by the way. . . Things were getting better until the update 2 days ago. AND tomorrow it may work on the iPhone and not my Mac after I go through the 1-2 hour power-up of the App/System. Once we get a speaker playing we let it run since changing is mostly impossible- So Radio Paradise has been constantly running in all of my locations for the past 5-6 weeks since the implosion. Despite the App not being able to see the Sonos System on the WiFi, the Sonos System is playing fine through the WiFi and Sonos speakers- just no way to control via the App. Just off/on and volume control at the speaker.

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Dr. Douglas 615

Lyricist III

Everyone log into their SONO Account and on the Support Tab they have a link where you can email their CEO.

Perhaps loading down his email with what is occuring to thousands of frustrated users will help.

In the meantime perhaps the biggest attention getter will be MAJOR DIVE IN SONOS STOCK

I have emailed the CEO several times with concerns about the long-term health and prospects for Sonos. Never gotten a reply. Don’t think this is a meaningful email address.

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robokitty

Enthusiast II

for Ios - go get sonospad now. It doesn’t do everything but it’s great, and let’s you play music.

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durbandude57

Lyricist III

Bugs include:

System crashes erratically
Grouped rooms cannot have individual rooms muted, you have to slide to zero, this is not workable as to get all rooms on same volume level is very fiddly, and slow. Worked fine in S2 version
When in group mode, sometimes a room does not play, you then have to deselect that room and go back and select it, sometimes it starts working

I would like to downgrade to S2, please make this available on Appstore - it’s just not fair to put this “new version” out and leave us to work through bugs.

On the subject of the new version, Ken Griffiths, you say many people did not like version S2, perhaps the silent majority did. In my opinion this new version is a step backwards, it’s rather ugly & fussy interface, and seemingly has less features and comes with bugs.

Again, please make S2 available on Appstore, urgently

I have decided to get rid of my sonos system. Sonos seem to be more intent on getting your personal information than enabling a sound system to operate as a sound system. (maybe taking a leaf out of the FaceBook business plan - if my system works as well as the ads they send I would have been happy) I can no longer use my VPN, my Playlists appear sometimes and sometimes they do not appear - I have had enough !! I will revert back to a more reputable brand.

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M

Mozleesha

Lyricist I

I got a Sonos One SL from my boss as a gift. The new Sonos app wouldn’t work for me at all, and I was trying off and on over the past 3 weeks. Multiple calls to customer service ended nowhere.
I ended up downloading the iOS Sonos S1 app (dark gray icon) and it found my One SL. Maybe it may help someone else.

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robluke

Enthusiast I

I have 15 Sonos products that I can ‘gift’ you if you like?…….

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