New Sonos App Update Sucks Massively

Same here. My devices won’t connect to wifi, connect to each other. 85 minute wait time to speak with customer service. No live chat ability. HORRENDOUS!

It's been more than 1 week without music!

PLEASE ROLL BACK TO 16.1!

Can you please let us have the old Sonos 2 app back while you all try to make sense of this monstrosity of ineptitude that you have created with this update? No more excuses and no more delays!  Give us back the old app now. I have been a Sonos customer for 12 years and I have never encountered such an utter failure in any update of software. How is it possible to not put in a search feature for the home library?? With 30,000 songs in my library, scrolling to find anything is absurd! Your update totally *. 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Can’t conect to my Move.  All my others connect. This sucks. 

It sucks. Nuff said. 

Nothing like fixing something that WAS NOT BROKEN. 

LET’S SAVE MONEY 

This has all the earmarks of a department moved offshore!

PLEASE DO SOMETHING!!

We’ve spent thousands of EUR and the system is pretty much useless after the update. Feels like you are a start-up all over again.

Super disappointed.

The sonos app has always been the weakest link, but the latest update is the worst.

It doesn’t recogniose my sub and the two Play 1.

I’ll never buy a product from this company ever again!

The new update is a hit in the face of the customer.