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Long Time Fan
Contributor I
May 17, 2024 12:27 AM UTC

New Sonos App Update Sucks Massively

Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

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    143 replies

    Jasonfred99
    Lyricist I
    May 17, 2024 12:35 AM UTC

    Same here. My devices won’t connect to wifi, connect to each other. 85 minute wait time to speak with customer service. No live chat ability. HORRENDOUS!

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      fraolim
      Enthusiast II
      May 17, 2024 4:41 AM UTC

      It's been more than 1 week without music!

      PLEASE ROLL BACK TO 16.1!

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        Willie D
        Enthusiast I
        May 17, 2024 10:30 PM UTC

        Can you please let us have the old Sonos 2 app back while you all try to make sense of this monstrosity of ineptitude that you have created with this update? No more excuses and no more delays!  Give us back the old app now. I have been a Sonos customer for 12 years and I have never encountered such an utter failure in any update of software. How is it possible to not put in a search feature for the home library?? With 30,000 songs in my library, scrolling to find anything is absurd! Your update totally *. 

        *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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          AG_77
          Lyricist I
          May 17, 2024 10:45 PM UTC

          Can’t conect to my Move.  All my others connect. This sucks. 

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            bogometer
            Contributor I
            May 18, 2024 1:02 AM UTC

            It sucks. Nuff said. 

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              Dan59
              Trending Lyricist I
              May 18, 2024 4:41 PM UTC

              Nothing like fixing something that WAS NOT BROKEN. 

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                Dan59
                Trending Lyricist I
                May 18, 2024 4:56 PM UTC

                LET’S SAVE MONEY 

                This has all the earmarks of a department moved offshore!

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                  fsottsas
                  Lyricist I
                  May 18, 2024 5:43 PM UTC

                  PLEASE DO SOMETHING!!

                  We’ve spent thousands of EUR and the system is pretty much useless after the update. Feels like you are a start-up all over again.

                  Super disappointed.

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                    Flodur
                    Lyricist I
                    May 19, 2024 5:24 AM UTC

                    The sonos app has always been the weakest link, but the latest update is the worst.

                    It doesn’t recogniose my sub and the two Play 1.

                    I’ll never buy a product from this company ever again!

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                      Arnold Berlin
                      Lyricist I
                      May 19, 2024 6:46 AM UTC

                      The new update is a hit in the face of the customer.   

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