Avid Contributor I

Question

New Sonos app update sucks! How can I down grade again

Forum|Forum|2 years ago
May 9, 2024
91 replies
10123 views

I just upgraded to the new version of the app.

I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are there

Nor can I not search the library anymore.

Until you have this changed back or fixed please tell me how to downgrade the software

I’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!!

Sonos does not need to look like Spotify!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

N

nick_j007

Contributor I

The new app has disconnected every sonos product I own. The only one still working is my play bar because it’s directly connected to the tv and router. My boost which has the other products connected to it is useless. Amazon music won’t play from any of my products now. If they don’t fix it soon I won’t purchase another item from them.

Same here sadly. And I was thinking of getting more speakers. I think a coupe are under warranty. I’ll return them and suffer with the soundbar and look for a new system - f*** Sonos.

J

jorwin

Enthusiast II

The new app has disconnected every sonos product I own. The only one still working is my play bar because it’s directly connected to the tv and router. My boost which has the other products connected to it is useless. Amazon music won’t play from any of my products now. If they don’t fix it soon I won’t purchase another item from them.

Same here sadly. And I was thinking of getting more speakers. I think a coupe are under warranty. I’ll return them and suffer with the soundbar and look for a new system - f*** Sonos.

I just bought the Port, now returning it, and I had in my plans to “upgrade” my two older Sonos devices to new ones - something like a set of an Arc and two speakers plus another device. But none of that now, where Sonos has decided to kill the dream.

But they will no doubt still tell at the board meetings how this is “tough but necessary”, like they did under the S1/S2 crisis.

D

Dharvin

Lyricist I

I just took an hour getting all this info for others, and after hitting edit, I am told I can’t edit my own response… ugh.. trying again, but much shorter…

This is for Android Phones

Delete Sonos App: go to app info, force stop, clear cache, uninstall. You have to do this before trying to install older version.
Find out your CPU architecture/ABIs (armeabi-v7a or arm64-v8a) with Phone Info or similar app on phone under CPU or related tab in other app
Find old version of Sonos App: Use APKMirror (website through your phone browser, not the APKMirror App - that doesn’t work for this). Search SONOS and find version March 12, 2024 or earlier as you choose, just not anything from May. There are 2 variants, so choose the right one - either armeabi-v7a or, more likely for newer phones, arm64-v8a .
Download and approve install of the variant you downloaded (security will likely require that you choose to allow the install as it is a sideload (not through PlayStore). It’s a risk, but APKMirror has good rep and if you want an older version of SONOS App, unless and until they un-muck this up, it’s a chance I was willing to take.

You can get more help at Android Police Rollback Android Apps.

This worked for me without issues. Hope it helps others.

I tried this and was able to install the older version. However when going to add back my network music library which was working before, it prevents me and says need to upgrade else may lose functionality!! What the hell?!

S

sleight

Enthusiast I

I lost access my entire music library painstakingly assembled over the past decade. I contacted “support” and

they are sorry for the “inconvenience”. This is a disaster. No access to my library, no playlists…

What happened to testing software before releasing? And no way to roll back to the app that actually functions?

What are viable alternatives to Sonos?

A

AustinTheBuilder

Lyricist II

Sonos needs to go back to the drawing board with a different team. This is a huge step backwards.

J

JustMakeItWork

Lyricist I

They hired Ryan from “The Office” to modernize the app. It’s so modern that it is unusable for the things that many of us bought it for. Maybe go back to the original engineers that designed a system to work instead of whatever this usability nightmare is that is just a veneer of confusion.

Sonos, please get back to what made your products amazing. Make them bulletproof and flexible. Fix this mess.

S

sleight

Enthusiast I

Words cannot express how disgusted I am with this “update”. It is an unmitigated disaster. I can’t do any of the things that I bought the Sonos system for 10 or 15 years ago. I cannot access my accumulated personal music library on my NAS. I cannot make playlists. I cannot retrieve any albums. This software is worse than useless. It is destructive. I will never trust Sonos again.

S

sleight

Enthusiast I

And no timer? WTF?

T

tomd3187

Lyricist II

I keep coming back to the forums to see if anyone has found anything redeeming with this update. Nobody has, not one person. I simply can’t believe how bad this is, did anyone at Sonos actually test this nonsense? It’s like when awful movies get released and flop you ask yourself, “did anyone actually watch this movie? Did people applaud at the end and say, “now that’s a winner”?

How can this company be so poorly managed?

jgatie

I keep coming back to the forums to see if anyone has found anything redeeming with this update. Nobody has, not one person. I simply can’t believe how bad this is, did anyone at Sonos actually test this nonsense? It’s like when awful movies get released and flop you ask yourself, “did anyone actually watch this movie? Did people applaud at the end and say, “now that’s a winner”?

How can this company be so poorly managed?

I think it’s rather silly to think it was not tested. The most obvious cause of this fiasco was the app was released with many flaws due to an executive level decision to meet a desired release date. More than likely tied to new hardware being released before the end of the fiscal year.

Show more replies

Sign up

Login to the community