Skip to main content
linbox
Avid Contributor I
May 9, 2024
Question

New Sonos app update sucks! How can I down grade again

  • May 9, 2024
  • 91 replies
  • 10123 views

I just upgraded to the new version of the app.

 

I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are there

Nor can I not search the library anymore.

Until you have this changed back or fixed please tell me how to downgrade the software

I’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!!

 

Sonos does not need to look like Spotify!

 

 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    91 replies

    Show previous replies
    Klucero85
    Lyricist I
    May 16, 2024

    It is absolute trash!!!! 
     

    takes like 3 minutes for the volume to change! Not user friendly! What in the actual hell…

      Teampowers
      Lyricist I
      May 16, 2024

      Please give me back the old app, this is torture Sonos!!

        jorwin
        Enthusiast II
        May 16, 2024

        They should at least let us roll back the app. 

        Heard!

          jorwin
          Enthusiast II
          May 16, 2024

          A new S2 update was released today. I don’t know if that update will somehow give me the new version of Sonos, which I absolutely don’t want because I have over 30K songs in my music library so a lot of listening is done from there. Or if it’s a harmless S2 update. Does anyone know?

          Stay away from it if you can - it will deprive you from everything you ever liked.

            jorwin
            Enthusiast II
            May 16, 2024

            Wow. Just wow. What the heck is going on at Sonos? One of the main reasons I purchased their amps is for the App. The App is virtually unusable to me now. Are their developers a bunch of 13 year olds with no supervision? Who ever was behind this disaster should be released and replaced immediately. As a software developer for 40 years you don’t roll out an update with this many problems and then plan to fix them later. You test and fix them offline and when you are sure they work then you deploy the update. This screwup is epic. 

            I guess they have read a book about Design Thinking and decided to try it out...

            jorwin
            Enthusiast II
            May 16, 2024

            Even worse…. Beta testing basically never happened for this version. Last beta closed a month or so ago and it for sure wasn’t this version. 
             

            it is an Interesting developer choice for sure. And frustrating for the beta community who donates their time to provide feedback….. for what?!

            🤦🏻

            Do tell more. Is this version actually worse than the last beta? 

            There was a person saying that they participated in a beta - but none of their concerns were listened to.

              jorwin
              Enthusiast II
              May 16, 2024

              Guys, this is a bit over dramatic here!

              Sure, last upgrade sucks and I will revert to previous version. But it doesn't mean anything about hardware, which is still good. We need to ne constructive. 

              New UX are bad sometimes. What really matters is Sonos reaction. They should restore back to previous version and create a S3. Personally, I'm used to S2 and see no point to change. S2 is not very intuitive but once you are used to, it's solid. 

              Current is not good at all. Sonos playlist are now mixed with sonos favorites... I want an easy access to playlists, which is my main source of streaming. 

               

              ​Alarm and sleep timer are critical too. 

              But even then, it feels less intuitive than before, and it was supposed to be an UX redesigned. 

              I hope they will listen to feedbacks 😀

              This is a crap update, nothing works, and everybody knows it.

              jorwin
              Enthusiast II
              May 16, 2024

              ...

              First off, it is much slower to load a selection and start playing music. At times I select a favorite and it takes a long time to load.  Once loaded I need a second press to play the selection.  So the app added a second and unnecessary click.  Not a good design!

              …

              It takes up to a minute to even start… You can do nothing with it until it has … whatever - comunicated with Sonos or a partner? -  and then, even, it will not respond in any resonable way.

              This is genuinly a terrible app. And it has been mandated by a terrible management.

                DPJDEN
                Lyricist I
                May 18, 2024

                I understand it takes time to get used to an app. With this release you just keep looking and looking for the functionality you had. The new version is not intuitive, not user friendly and honestly the first time in life I am scrambling to downgrade.

                Finding your way in this upgrade is just time consuming, frustrating and maddening. Whoever approved this should be fired.

                Jeddy3
                Contributor I
                May 18, 2024

                I’m so frustrated with the new app. It’s visually noisy, too much on a small phone screen at once. Having to swipe to bring up menus is just crap. After you press three buttons to get to the EQ settings the sliders do nothing, I have to use my iPad which still has the old app installed to change settings. The volume sliders stick when you try to adjust them. Even without the bugs and missing features it’s a just a poor user experience. Sonos have lost their minds.

                  Show more replies
                  Terms & ConditionsAccessibility statement