Skip to main content
linbox
Avid Contributor I
May 9, 2024
Question

New Sonos app update sucks! How can I down grade again

  • May 9, 2024
  • 91 replies
  • 10123 views

I just upgraded to the new version of the app.

 

I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are there

Nor can I not search the library anymore.

Until you have this changed back or fixed please tell me how to downgrade the software

I’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!!

 

Sonos does not need to look like Spotify!

 

 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    91 replies

    Show previous replies
    jubalsb
    Contributor I
    May 11, 2024

    This is a joke right? This app is awful. How can an innovative company think this was a good idea!

      Pmet
      Contributor I
      May 11, 2024

      I sent an email to the CEO as shown on their website and would suggest everyone else do the same.  Also found it interesting that he came to Sonos in 2017 from Blackberry which to me isn’t a great background for leading a company into the future but who knows.  All I can say is this certainly is under his leadership and a total failure.

        Pmet
        Contributor I
        May 11, 2024

        Sorry here is CEO’s email address  ceo@sonos.com

          sknutson
          Lyricist I
          May 11, 2024

          This update is unbearable I cannot access my Qbuzz playlists WTF! The team responsible should be dismissed! What a cluster. This app is unusable no ability to create a play next OMG why? I could go on but i won’t. Looking to replace my Sonos devices now.

            DD2David
            Lyricist I
            May 11, 2024

            WTF Sonos, WTF??? Please return us the old APP! 

              Pellie
              Lyricist I
              May 11, 2024

              I agree.  This update is horrible.   Local play of my music libraries are not usable.   This app is useless.

                mshanaman
                Lyricist II
                May 11, 2024

                I just upgraded to the new version of the app.

                 

                I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are there

                Nor can I not search the library anymore.

                Until you have this changed back or fixed please tell me how to downgrade the software

                I’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!!

                 

                Sonos does not need to look like Spotify!

                 

                 

                 

                I'd say they let the interns do this, but all the interns I know would have made an app that works 

                  PLCMAN58
                  Chromatic Producer I
                  May 12, 2024

                  SONOS has a very short windows to fix the MAJOR shortcomings related to this update. The loss of existing features is unacceptable.  I have been a SONOS customer since the product came out and cannot believe how they are treating their loyal customers. I use a NAS, Alarms and Playlist on a regular basis and from what I have read all of them appears to have issues.

                  How were these issues not caught during the Alpha and Beta?? If they were caught and ignored by SONOS management then they need to explain themselves.

                  I am pausing any new purchases of SONOS hardware until this is sorted out and will start looking at alternatives in case, they do NOT respond in a timely manner.

                   

                    hicks2468
                    Contributor I
                    May 12, 2024

                    How about room EQ settings? I like to turn up/down bass on some tracks and it used to be one click away. Now it’s 3 or 4 and maybe more depending on where you left the home screen so it requires my full attention to find it.Same goes for volume in different listening areas. This “upgrade” really wasn’t user driven.

                    This is exactly what brought me here.  I guess I’ll just use my iPhone airplay settings.  Until I can figure out how to downgrade this is unbelievable, do they not beta test these things.

                      Classicfan1001
                      Contributor I
                      May 12, 2024

                      I just upgraded to the new version of the app.

                       

                      I do not like the new app at all. Useful functions have disappeared. Like the previous person I wish to reinstall the previous app and there’s no response from the company here on how to do it. It’s a disgrace. The system costs thousands and they can’t even be bothered to answer. 

                      The “add to end of queue “ has disappeared. Now everytime I click on an album it immediately starts playing. It’s counter intuitive and extremely annoying. This”upgrade” is a travesty. I really hate it and want the older app back. And I’d like a b….. answer

                       

                       

                       

                       

                       

                        Show more replies
                        Terms & ConditionsAccessibility statement