Trending Lyricist I

Answered

New Sonos App Update Broke Amp Subwoofer Control

Forum|Forum|2 years ago
May 11, 2024
68 replies
2828 views

Really trying to understand if I'm doing something wrong here. But before I updated to the new Sonos app, I had absolutely no problems until now.

The new Sonos app completely broke the subwoofer on/off & subwoofer volume control I had for my Sonos Amp. Luckily my subwoofer has a lot of controls on it and I'm able to adjust the volume and the phase control directly on the subwoofer, but I absolutely need to have the ability to control that important function on the app.

Does anyone else have an issue controlling the on/off and volume control of your subwoofer connected to the Sonos Amp?

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Best answer by tbraset

Finally! The lates app update (80.04.04) seems to have fixed this issue. I now kan enable/disable, set sub-level and crossover from the app. I am using a third party active sub connected to the rca sub out on the Amp.

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M

MikeAb

Lyricist III

My system is up to date, sub controls are still not functional,

Did you update the app?

F

f1fuentes

Lyricist II

No, I’ve set auto updates off but did check for updates and system shows to be up to date., no updates available.

M

MikeAb

Lyricist III

Crossover frequency slider works now. However on/off and sub level doesn’t work.

There’s also a bug in the frequency slider. Max in the new app if you slide all the way to the right is 100hz. If you use the old app, max is 110hz. You can still get 110hz (and it would be reflected in the new app) by maxing it in the old app.

T

Tryan02

Trending Lyricist I

Crossover frequency slider works now. However on/off and sub level doesn’t work.

There’s also a bug in the frequency slider. Max in the new app if you slide all the way to the right is 100hz. If you use the old app, max is 110hz. You can still get 110hz (and it would be reflected in the new app) by maxing it in the old app.

Can you show where the controls are at.

B

Bringthenoise

Lyricist III

I feel like this forum is being used as beta testing feedback. Honestly, I wish I were part of the beta at this point. Ugh! Really appreciate that you all are sharing feedback.

M

MikeAb

Lyricist III

Crossover frequency slider works now. However on/off and sub level doesn’t work.

There’s also a bug in the frequency slider. Max in the new app if you slide all the way to the right is 100hz. If you use the old app, max is 110hz. You can still get 110hz (and it would be reflected in the new app) by maxing it in the old app.

Can you show where the controls are at.

See below. Click where I highlighted in yellow.

M

MikeAb

Lyricist III

I feel like this forum is being used as beta testing feedback. Honestly, I wish I were part of the beta at this point. Ugh! Really appreciate that you all are sharing feedback.

I would be very happy to do beta testing. I’m just not sure if the Sonos people are even interested in listening to us.

T

tg1

Enthusiast II

I have the controls but they don’t do anything. What still works for me is (on iPhone) the Shortcut I made with the app Soro that controls my sub. I have some different settings for music and movies and when they run, they do in fact change the sub output to my 3rd party sub.

Been this way since this new app.

S

SeepSoakAuthor

Trending Lyricist I

I installed the new Sonos app update today (80.01.11) and it states specifically in the update release notes "Fixed an issue with enabling Surround and Sub Audio."

I can confirm that the issue is still NOT resolved. I am not able to control any subwoofer functions for my Sonos Amp. I even checked for Sonos product updates within the app itself just in case if the new app update today was coupled with hardware updates and there's none. I also power cycled my Sonos amp for good measure and still nothing.

What a very annoying and in my opinion highly unacceptable bug to have right now. My Sonos Amp functionality is practically broken if I cannot control anything subwoofer related, I can't even turn it off. No other choice but to wait, but man I'm not happy about this.

@Corry P tagging you hoping to get acknowledgment that Sonos is aware of this bug.

B

Bringthenoise

Lyricist III

I installed the new Sonos app update today (80.01.11) and it states specifically in the update release notes "Fixed an issue with enabling Surround and Sub Audio."

I can confirm that the issue is still NOT resolved. I am not able to control any subwoofer functions for my Sonos Amp. I even checked for Sonos product updates within the app itself just in case if the new app update today was coupled with hardware updates and there's none. I also power cycled my Sonos amp for good measure and still nothing.

What a very annoying and in my opinion highly unacceptable bug to have right now. My Sonos Amp functionality is practically broken if I cannot control anything subwoofer related, I can't even turn it off. No other choice but to wait, but man I'm not happy about this.

@Corry P tagging you hoping to get acknowledgment that Sonos is aware of this bug.

Thanks for the update and completely agree that Sonos is turfing the brand with loyal audiophile users. Can’t believe that I bought these Sonos amps and had a fantastic 1.5week experience before they ruined it with an app update. Wtf, seriously!!

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