Contributor I

Answered

New SONOS APP - SLOW When Changing Songs

Forum|Forum|1 year ago
October 29, 2024
25 replies
4304 views

I have been a SONOS customer for over 10 years since the first SONOS speakers came out. I have 10 speakers, Play 1, Play 3, Play 5 (Gen 1), 2 Boosts (one upstairs and one downstairs) and a new ERA 100. The new SONOS (2) app causes slow response when changing songs either from my streaming services (Sirius, SONOS, Spotify, Amazon) OR my playlists on SONOS and Spotify. I did not experience this slow, start and stop experience on the previous original SONOS app (v1). I have a strong router (UNIFI) and 1Gb ISP, so my network should not be the root cause. Nothing else on my WIFI network has this slow experience. The Play5 is not supported on the new SONOS app, so I have separated it from the other speakers by using the old SONOS app (v1). I am seeking possible solutions to the slow, start, stop issue that we are experiencing.

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Best answer by Corry P

Hi @STEW_MUSIC

Welcome to the Sonos Community! And, apologies for the delay.

Sorry to hear of this issue you are having with a slow response when changing/starting tracks.

There are two explanations - either the app is slow in instructing the speakers, or the speakers are slow in making the change.

The former would depend on your local network conditions - regardless of your internet connection speed, and regardless of how other devices behave, your Sonos system will utilise your network in ways that most of your other devices will not. The most important difference is that the speakers - and the app - all communicate locally with each other. If your router’s configuration is getting in the way of that, you may well see poor response times.

The latter would most likely depend on your DNS server - if it resolves spotify.com, for example, into an IP address slowly, then that would affect your Sonos system in the way you describe.

I first recommend that you reboot every device involved:

Turn off your router
Turn off your Sonos devices
Reboot your phone/tablet
Turn on your router
When WiFi returns, turn on your Sonos system and wait for all devices to boot before testing.

If that makes no difference, then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - they should be able to give you more specific advice once they see reports from the speakers.

I hope this helps.

Show previous replies

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df1112

Contributor I

Same here. I’m a long time customer and own 20 speakers in two locations. They are worthless at this point.

G

gonf

Lyricist I

I also suffered from a very slow and laggy system performance, to the extent that we hardly used our Sonos devices anymore. After reading the above “Best answer” I decided to check my network.

I try to use LAN instead of Wifi wherever possible to save power and for better network performance. That includes my Sonos devices and so I have disabled Wifi, but it turned out that one of four devices did not have a LAN connection and switched back to Wifi instead. Now that I fixed the device’s LAN connection and the network is again purely LAN-based everything is working quite smoothly.

Not sure, if this was a glitch or mixed wired/wireless operation has a bug.

I

IvPo

Enthusiast II

The thing with Sonos blaming everything on the local network... I have a lot of connected devices in my home. All of the other technology vendors have managed to build products that work fine with my network. Why can't Sonos do the same? You managed to do it with the old app…

I estimate that 25% of my search queries end up with the message saying I need to check if the service is working. But it always is.

Not to mention that it will often take at least half a minute to just see what song is playing after waking up the app.

If I compare the user experience to the Netflix app on my phone, which is basically doing the same - control streaming content to connected hardware - it's really, really poor. It has been since May and it has barely improved.

Airgetlam

But the fact is that Sonos acts in a very different way on your network than most other devices. All within networking specs, mind you, but if your network is challenged in some way, it will likely show up on Sonos devices long before it does on others. The vast majority of devices don’t maintain three concurrent streams, to each other, to the controller, and to the Internet. Most devices merely maintain one, connecting to your computer.

Bruce

I

IvPo

Enthusiast II

But the fact is that it worked fine before on the same network. And now it doesn't.

Stanley_4

Grand Maestro

Not surprising, Sonos changed a lot of things under the hood.

I’m sure the plan was to improve things, and it is likely they have for a majority of users.

I

IvPo

Enthusiast II

Not sure why you think it has improved for the majority of users.

All the news articles, reviews in the app store and topics here have me believing the opposite. And Sonos promised to improve reliability. I'm still waiting.

I'm thankful for all the functionality Sonos has reintroduced to the app since May but the new app is still way behind on the old app in terms of functionality and reliability. And with comments such as "reset your modem" it makes me think the reliability won't improve any time soon...

Airgetlam

I guess it’s easier to blame someone else than take responsibility for your own system. Certainly Sonos made the client devices, they should have control over the local network as well. It’s truly unfortunate that they don’t control the network that they attach to, and don’t the abilities that users do, as an administrator.

Bruce

E

EbayYellow

Collaborator II

Not surprising, Sonos changed a lot of things under the hood.

I’m sure the plan was to improve things, and it is likely they have for a majority of users.

They made a big mistake in over hauling the ui and firmware all at once. Even if things have improved for the majority (I have no idea if this is true or not) if things are not better for 10% of owners that’s a huge number of people.

Sonos admit they still haven’t fixed control issues for some users, blaming users and claiming it’s working well from the resident superusers is pathetic.

Moderator Note: Modified in accordance with the Community Code of Conduct.

I

IvPo

Enthusiast II

I guess it’s easier to blame someone else than take responsibility for your own system. Certainly Sonos made the client devices, they should have control over the local network as well. It’s truly unfortunate that they don’t control the network that they attach to, and don’t the abilities that users do, as an administrator.

My Sonos was working fine and an update was forced upon me. Of course I'm going to blame the vendor.

If it was working fine on every other network I'd consider it to be an error in my network. But a lot of people are experiencing these problems. Why are you attacking people that have a bad user experience? What do you have to gain from that?

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