Contributor I

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New SONOS APP - SLOW When Changing Songs

Forum|Forum|1 year ago
October 29, 2024
25 replies
4304 views

I have been a SONOS customer for over 10 years since the first SONOS speakers came out. I have 10 speakers, Play 1, Play 3, Play 5 (Gen 1), 2 Boosts (one upstairs and one downstairs) and a new ERA 100. The new SONOS (2) app causes slow response when changing songs either from my streaming services (Sirius, SONOS, Spotify, Amazon) OR my playlists on SONOS and Spotify. I did not experience this slow, start and stop experience on the previous original SONOS app (v1). I have a strong router (UNIFI) and 1Gb ISP, so my network should not be the root cause. Nothing else on my WIFI network has this slow experience. The Play5 is not supported on the new SONOS app, so I have separated it from the other speakers by using the old SONOS app (v1). I am seeking possible solutions to the slow, start, stop issue that we are experiencing.

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Best answer by Corry P

Hi @STEW_MUSIC

Welcome to the Sonos Community! And, apologies for the delay.

Sorry to hear of this issue you are having with a slow response when changing/starting tracks.

There are two explanations - either the app is slow in instructing the speakers, or the speakers are slow in making the change.

The former would depend on your local network conditions - regardless of your internet connection speed, and regardless of how other devices behave, your Sonos system will utilise your network in ways that most of your other devices will not. The most important difference is that the speakers - and the app - all communicate locally with each other. If your router’s configuration is getting in the way of that, you may well see poor response times.

The latter would most likely depend on your DNS server - if it resolves spotify.com, for example, into an IP address slowly, then that would affect your Sonos system in the way you describe.

I first recommend that you reboot every device involved:

Turn off your router
Turn off your Sonos devices
Reboot your phone/tablet
Turn on your router
When WiFi returns, turn on your Sonos system and wait for all devices to boot before testing.

If that makes no difference, then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - they should be able to give you more specific advice once they see reports from the speakers.

I hope this helps.

Show previous replies

Airgetlam

That is absolutely not what I’m doing. I am asking why there are those who think the only answer is ‘Sonos’, without taking steps to ensure that it isn’t something else. I live in a world in which proof is required, not merely accusations, especially if no effort is attempted to confirm.

Bruce

I

IvPo

Enthusiast II

Like I explained in my earlier posts, the problem only exists with the new Sonos app and not with any other device on my network nor with the old Sonos app. I've taken plenty of steps to pinpoint the problem. Why do you require proof of my issue with Sonos? You're not a party in this conflict. You're just a bystander taking sides.

Stanley_4

Grand Maestro

Might be someone who is trying to make an effort to assist you in solving your problem?

D

DeBossDK

Lyricist III

The thing with Sonos blaming everything on the local network... I have a lot of connected devices in my home. All of the other technology vendors have managed to build products that work fine with my network. Why can't Sonos do the same? You managed to do it with the old app…

I estimate that 25% of my search queries end up with the message saying I need to check if the service is working. But it always is.

Not to mention that it will often take at least half a minute to just see what song is playing after waking up the app.

If I compare the user experience to the Netflix app on my phone, which is basically doing the same - control streaming content to connected hardware - it's really, really poor. It has been since May and it has barely improved.

Not surprising, Sonos changed a lot of things under the hood.

I’m sure the plan was to improve things, and it is likely they have for a majority of users.

I seriously don't believe this is the case?…

I have had Sonos for about 15-18 years, but have lost all hope for this too get fixed now..

Waiting forever to connect to the speakers. Faulty multi speaker, not able to adjust volume..

The new app destroyed all joy of opening Sonos IMHO.. It had not improved noticeable on my issues since it was released..

I wish I could go back til the old version, but not sure if that's possible with the arc and the new connect (that I don't remember what is called) without reducing quality of sound???

M

MPicard

Lyricist I

The app update in May ruined my Sonos experience. Tried everything including bringing in a IT expert to review my net work. Own 25 Sonos products and am bitterly disappointed

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