New Sonos app removes key features - beware!

I just came back home after a few days away, and the “upgraded” app on my phone. I get it, the old one was not the most pleasant app we could imagine. Now, I have to close and restart the app so it can find my local music library, and even when it found it, after scrolling for a long time finding the music I want to play, it does not even work for all the files. And a lot of feature are missing… I get it, a new app could be buggy at the start, but it is not buggy, it is a absolute mess! What a sh**ty upgrade.

The desktop app is still working though. I guess if the Sonos guys who have the power to make the call are not stupid, they can kill this upgrade for now and restart the old S2 until it is ready.

I guess Sonos does not really get why we buy Sonos product. If we only wanted to stream Spotify, there is no need to buy an expensive Sonos speaker, a basic bluetooth one will do the trick. I want to have control over the data I own. If I cannot easily use my local library with the music I have encoded over the years, Sonos is absolutely no use for me. And if they want to become a service company and if an internet connexion will now be needed to play a local MP3, I am gone too.

Sonos, can you be sensible and make a reasonnable decision?

I now have one of my selection of speakers that’s disappeared from the app. I can still see and control it via Lyd on my Apple Watch but not using the updated controller. 

If I group it with any of the others, my entire collection of Sonos speakers disappear!

If I attempt to reconnect the errant speaker the app stops and asks me to turn on “local network”, which is already on and I can’t get any further even after restarting everything including rebooting my phone  

This really is a total s*t show. 

Bordering on too little, too late…

Response from Sonos

It’s a bullish!t response. No apology and no making the old app available.

Wasn’t worth the time.

Why should anyone care that it was "build from the ground up" as if that's any good reason to deliver an app with many of it's core functions missing?

And the time line makes it even more curious to why they didn't just wait a month with the whole release. 

They don’t give a flying f**k about their customers. All that interests the exec board is the share price. As that  isn’t being negatively  affected by their incompetence, they will just ignore the customer base and continue to shaft them with this sh!tty release.

Worse and worse by the hour. I’m with Neilmcg in that I think those of us who primarily use Sonos to access our own locally stored libraries will find that we can no longer do so as Sonos tries to force us into a subscription model. I have NAS with 113gB of stored music which is my primary use of Sonos, a lot of what I have in this library is not available through streaming services. Thirty five minutes ago I pressed play on episode 1 of the Hitchhiker’s Guide To the Galaxy (original BBC cds loaded to NAS) and the play button is still spinning with nothing playing.  
 

I’m seriously considering buying a Brennan again since the new ones now connect to Sonos speakers but at the back of my mind is that Sonos will probably add something in the background to prevent connection to third party devices, they’ve already disconnected me from my primary source of listening so I’ve no doubt they’d have no compunction in shafting me on as many other fronts as the can manage.  
 

The sheer affront of Sonos’ attitude to users is astonishing; it is insulting, contemptuous, high handed.. how dare they dictate to me how I access my own library curated over 20+ years and tailored to my tastes and moods and try to force me into what they tell me I “want”! I can’t recall feeling so impotent in the face of ignorance and intransigence for many years, the brick wall of silence from Sonos in the face of an avalanche of opprobrium from disgusted users is morally reprehensible. Shame on them!

After deleting the latest Android BAD Sonos version and restored the last good version for Android, could I expect my playlists files to also be restored?

When I switched my Android app back to the previous S2 version everything came back, including playlists, just like before. I now have to disable automatic app updates so as to prevent the new one from being reinstalled. That’s a bit of a nuisance but far more acceptable than having a crippled Sonos system.

I concur.  I have been a Sonos user for more than 15 years and rely on the functions you’ve eliminated.  Please reinstate them.