New Sonos app removes key features - beware!

The two main things I do regularly are set alarms (from my library, not streaming), and add tracks to the end of queue (from my library, not streaming)… I cannot do either of these things now. Luckily, the desktop app is still fully functional, but really shaking my head at these changes.

I agree with the disappointed people. My children and I are very disappointed that the function of adding titles to the end of the playlist has been removed. Please fix it and add it back!

just taken ages to find the music libary button. This is all i use it for. 

Now found i can not select more than one song at a time, where i used to be able to select a whole folder.

Come on SONOS get your act togther and fix what you have brocken

I’m SO, SO glad I let only one of my iOS devices be upgraded.

Using an iPad is way, way better than a laptop or desktop beside the bed.

After having played around with play.sonos.com

• tried it on ,

1. macos
2. ubuntu
3. iOS, on
   1. iPad, 17.4.1, 15.8.2 - via safari/firefox -  functional
   2. iPad 12.5.7 - via safari/firefox loads, not functional

I am left with the impression that going forward;

1. the new app has the same functionality as play.sonos.com 
2. the app is effectively a wrapper, for the web service (API)
3. the app is therefore limited by the lack of functionality currently available in the new web service (API)

We as users are being separated from our Sonos devices

1. currently we connect to the Sonos device directly on our local LAN - via the app, the player/device has it’s own operating system - you can also access it either via it’s own http server or as a DLNA/UPnP media device.
2. You can access your device on port 1400 (see https://bsteiner.info/articles/hidden-sonos-interface)

Going forward, we will access to our devices via a SONOS API,

1. access to the LOCAL device via an EXTERNAL server (SONOS corporate)
2. We will connect to play.SONOS.com (external to LAN), who will then connect to the local SONOS device (internal LAN) - so a man-in-the-middle, round trip.

The alarm, sleep, playlist, etc. functions still exist on the actual SONOS devices - all easily accessible through the old apps.

I think this is the larger story - we get better cross platform support (win, macOS, linux, android, iOs, etc), with a unified UI/UX

However, we lose direct local access to our devices (which we bought), with a firmware update to the devices, we may well lose direct LAN access to the device

- effectively meaning we may well end up subscribing to the play.sonos.com service.

I can very well see a possible future, when we have;

1. SONOS basic
2. SONOS plus, with a subscription for ‘added value’ services

What gets me is that they keep saying they are addressing 'what customers have been asking for' but the golden rule in development is no degradation in existing functions or as A.A Milne put it 'if it ain't broke don't fix it's. Some customers will ask for any rubbish and irrelevant features (tea making facilities, pretty exploding flowers, etc) but you don't just delete a platform for this stuff. 

This 'upgrade' just looks like they've knocked up some Figma screens without any server APIs or infrastructure. 

Hi Neilmcg

well done on your research and succinct evaluation, I totally agree with your assessment of the situation. Which also helps explain the time delay when cancelling a play list, track or radio program, I’ve also found on occasions when changing volume levels there is a delay between the slider and the volumes actual response. 
This would also explain why there is a difference between the track being played and the track being listed. 
also I don’t recall giving permission for this third party to access my network or take control of my devices, let alone store and access my data. I can foresee major problems both with the new system and with the legalities of this change. 
cp85

I echo Cp85’s comments above and a big shout out to Neilmcg for the analysis. If that all turns out to be true and we lose direct access to our local devices I’ll be outraged. In so doing, Sonos will be throwing thousands if not millions of users who live in rural areas and don’t have access to inexpensive, reliable, fast internet under the bus. Sonos will become unusable for them. After investing thousands of dollars in Sonos equipment this is simply unacceptable. :/

New app is total trash.  I just invested a lot of money replacing all of my older gear and am so very sorry I did.  With this new app, I might as well just rip it all out and take it to my local e-waste site.  System is totally worthless.  Fortunately I was able to warn everyone I know who has a Sonos system and told them to not under any circumstances download this new app.  It’s not a real app, merely a prop.

I sure wish I had gone to the Commnuity site prior to downloading, but I’ve never had any issues in the past and have always trusted to new apps and downloaded them.  I will never again do that.  The Sonos brand has been significantly damaged with the joke of an app.

@CEO - roll this thing back already.  How much outrage can you withstand?  Guessing you just don’t give a damn.  You and the team should all be ashamed of yourselves for putting this thing out.

The wildest thing about this whole app disaster, and it is an unmitigated disaster, is that Sonos keeps PUSHING it and recommending that users download it.  They are showing a complete disregard for the customers if they continue to do that in light of the absolute avalanche of issues and comments from unhappy users.  Sonos needs to be held accountable for one of the worst software releases of all time.