Enthusiast II

New Sonos app removes key features - beware!

Forum|Forum|2 years ago
May 7, 2024
391 replies
32983 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

There is no longer a volume number indication
You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end’
You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

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C

Chrissylad69

Lyricist III

Just got the following response after emailing the CEO:

My name is Teodora and I'm a senior member of the Customer Experience team here at Sonos. Our CEO, Patrick Spence, brought your feedback to my attention, and I wanted to reach out and see if there's anything I can do to help address this.

I understand you’re experiencing troubles with the new Sonos App and I’ll be more than happy to provide you with an explanation.

This feature is not currently available in the Sonos app, but will return in a future update. You will not be able to view, enable, disable, or change any settings related to their Sonos alarms on either iOS or Android apps. For what concerns searching the music library, this is not possible as the new App uses only universal search. To find the music library you can go to the Home screen and scroll down to Your resources. There you can browse the music library.

This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind ,some features will not be available at launch, but will be added to the app on a rolling basis over the coming months.

Thank you for your collaboration and patience!

Best regards,

Teodora R.

Clearly they expect us to wait for them to fix this shambles rather than allowing us to roll back the app.

So why TF didn't they get it right before roll out.... There is simply NO excuse for this.... All upper management at SONOS should be xxxx at dawn 🤬🤬

C

Chrissylad69

Lyricist III

This is absolutely disgusting treatment of customers.... I will be telling EVERYONE!..... to quote Gary Oldman (Leon) 😅

C

Cp85

Trending Lyricist I

I share everyone’s frustration with the way this transition to the new app has been ‘managed’- and that is being generous - but I have in addition to the functional deterioration an immediate problem in playlists where the tune being played no longer syncs to the playlist title. It is now typically two or three tunes ahead of the related title. My desktop app has not been updated ie still gold S2- where the playlists remain correctly aligned to the music being played. Has anyone else discovered how to resolve this anomaly?

Hi Pedrodramatic

I am also fortunate that I hadn’t updated my iPad to this new so called improved App, and can report all functionality seems to be working fine including play lists timings sinking and all those lovely extras Sonos seem to think we don’t need.
Surely the most simple way forward is to roll the app back, then make changes an allow extensive beta testing before going anywhere near live data systems.
We can but hope but unfortunately they walk among us, all those people who think the know what’s best for us all without consultation.
Regards

Cp85

K

Kevin A

Trending Lyricist I

Like others, I’m really disappointed in the release of the new version. Not what I’ve come to expect from Sonos as I always viewed them as a customer centric organization, much like Amazon. I use timers and alarms every day. It was interesting to learn that the first line phone support didn’t know there’s were not available. I was on hold for several minutes while my question was escalated. The answer confirmed what was already known, features to be included in an update for which no timeframe was given. Never should have been released without the functionality used for years

C

Cp85

Trending Lyricist I

Just got the following response after emailing the CEO:

My name is Teodora and I'm a senior member of the Customer Experience team here at Sonos. Our CEO, Patrick Spence, brought your feedback to my attention, and I wanted to reach out and see if there's anything I can do to help address this.

I understand you’re experiencing troubles with the new Sonos App and I’ll be more than happy to provide you with an explanation.

This feature is not currently available in the Sonos app, but will return in a future update. You will not be able to view, enable, disable, or change any settings related to their Sonos alarms on either iOS or Android apps. For what concerns searching the music library, this is not possible as the new App uses only universal search. To find the music library you can go to the Home screen and scroll down to Your resources. There you can browse the music library.

Just got the following response after emailing the CEO:

My name is Teodora and I'm a senior member of the Customer Experience team here at Sonos. Our CEO, Patrick Spence, brought your feedback to my attention, and I wanted to reach out and see if there's anything I can do to help address this.

I understand you’re experiencing troubles with the new Sonos App and I’ll be more than happy to provide you with an explanation.

This feature is not currently available in the Sonos app, but will return in a future update. You will not be able to view, enable, disable, or change any settings related to their Sonos alarms on either iOS or Android apps. For what concerns searching the music library, this is not possible as the new App uses only universal search. To find the music library you can go to the Home screen and scroll down to Your resources. There you can browse the music library.

This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind ,some features will not be available at launch, but will be added to the app on a rolling basis over the coming months.

Thank you for your collaboration and patience!

Best regards,

Teodora R.

Clearly they expect us to wait for them to fix this shambles rather than allowing us to roll back the app.

So why TF didn't they get it right before roll out.... There is simply NO excuse for this.... All upper management at SONOS should be xxxx at dawn 🤬🤬

Ok so we the people who keep their company and jobs going simply don’t matter except for being an inconvenience. Well this inconvenience will be doing two things:

1 switching over to a competitor

2 sourcing the device used by the inquisitor in the film Bill (produced by the horrible history crew)

If you’ve seen it you’ll understand if not check it out😳🤣

This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind ,some features will not be available at launch, but will be added to the app on a rolling basis over the coming months.

Thank you for your collaboration and patience!

Best regards,

Teodora R.

Clearly they expect us to wait for them to fix this shambles rather than allowing us to roll back the app.

So why TF didn't they get it right before roll out.... There is simply NO excuse for this.... All upper management at SONOS should be xxxx at dawn 🤬🤬

C

Cp85

Trending Lyricist I

Just got the following response after emailing the CEO:

My name is Teodora and I'm a senior member of the Customer Experience team here at Sonos. Our CEO, Patrick Spence, brought your feedback to my attention, and I wanted to reach out and see if there's anything I can do to help address this.

I understand you’re experiencing troubles with the new Sonos App and I’ll be more than happy to provide you with an explanation.

This feature is not currently available in the Sonos app, but will return in a future update. You will not be able to view, enable, disable, or change any settings related to their Sonos alarms on either iOS or Android apps. For what concerns searching the music library, this is not possible as the new App uses only universal search. To find the music library you can go to the Home screen and scroll down to Your resources. There you can browse the music library.

Just got the following response after emailing the CEO:

My name is Teodora and I'm a senior member of the Customer Experience team here at Sonos. Our CEO, Patrick Spence, brought your feedback to my attention, and I wanted to reach out and see if there's anything I can do to help address this.

I understand you’re experiencing troubles with the new Sonos App and I’ll be more than happy to provide you with an explanation.

This feature is not currently available in the Sonos app, but will return in a future update. You will not be able to view, enable, disable, or change any settings related to their Sonos alarms on either iOS or Android apps. For what concerns searching the music library, this is not possible as the new App uses only universal search. To find the music library you can go to the Home screen and scroll down to Your resources. There you can browse the music library.

This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind ,some features will not be available at launch, but will be added to the app on a rolling basis over the coming months.

Thank you for your collaboration and patience!

Best regards,

Teodora R.

Clearly they expect us to wait for them to fix this shambles rather than allowing us to roll back the app.

So why TF didn't they get it right before roll out.... There is simply NO excuse for this.... All upper management at SONOS should be xxxx at dawn 🤬🤬

Ok so we the people who keep their company and jobs going simply don’t matter except for being an inconvenience. Well this inconvenience will be doing two things:

1 switching over to a competitor

2 sourcing the device used by the inquisitor in the film Bill (produced by the horrible history crew)

If you’ve seen it you’ll understand if not check it out😳🤣

This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind ,some features will not be available at launch, but will be added to the app on a rolling basis over the coming months.

Thank you for your collaboration and patience!

Best regards,

Teodora R.

Clearly they expect us to wait for them to fix this shambles rather than allowing us to roll back the app.

So why TF didn't they get it right before roll out.... There is simply NO excuse for this.... All upper management at SONOS should be xxxx at dawn 🤬🤬

That’s the trouble with this new fangled technology that nobody understands 😳🤣🤣

R

Runtown

Lyricist I

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

There is no longer a volume number indication
You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end’
You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

One of the worst app launch, even if the other app wasn’t great, it was working and provided the basic features which are now gone. Showing images in a demo isn’t worth anything if you are not delivering on it.

Had I known, I would have never upgraded, don’t know if I could have kept old app.

I can’t even select an artist and play top tracks, system stops after each song, never mind the shuffle feature.

These missing basic features are forcing me to use my Music Service connected to Bluetooth to my Sonos Roam to get a decent and basic music listening experience from my different playlists.

A

Avatarxy

Contributor I

Für die Android Nutzer gibt es eine Lösung zur alten App zurückzukehren. Neue App deinstallieren, bei apk mirror die alte App herunterladen und installieren. Und dann das automatische Update für die App deaktivieren. Schon läuft die alte App. Ich habe es zumindest so gemacht und derzeit keine Probleme. Muss jeder selbst entscheiden, aber ich warte erstmal ab, bis ich wieder ein Update durchführe.

L

Llewrab

Lyricist I

I agree with everything Tom_69 wrote. The Sonos App must be upgraded ASAP, or we should be allowed to revert to the previous App.

C

Cp85

Trending Lyricist I

What is Sonos problem, when they upgraded from 1silver app to 2 gold, they left thousands of pieces of equipment obsolete. But did at least leave the silver app available. This time they leaves everything connectable but without all the structures we have come to enjoy and rely on. But this time we haven’t been given the opportunity to continue with the app we would all choose to use

Cp85

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