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Enthusiast II
May 7, 2024

New Sonos app removes key features - beware!

  • May 7, 2024
  • 391 replies
  • 32983 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

  • There is no longer a volume number indication
  • You cannot edit queues
  • You cannot add single songs to a queue as ‘play next’ or ‘add to end’
  • You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

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391 replies

Trending Lyricist I
May 11, 2024

What a terrible upgrade. I have never seen anything this bad.

What I miss myself is all what the others wrote, plus one I didn’t see mention yet: you can no longer quickly mute a speaker inside a group. You can only slide to zero, and once the volume of the others goes up that speaker also starts playing again.

This is all…

I am at a los for words.

Whose idea was this? Someone though this was a good idea? Removing crucial functionality that people actually NEED to make the app useful? An app that has already suffered from ‘updates’ that removed functionality in the past? An app that doesn’t pick up my speakers quickly since early this year, while Spotify for instance finds it without a problem, while Sonos simply ‘cannot find the system’?

What the heck is going on?
No more alarms, volume sliders with numbers, quickly muting, not having to click click click to get somewhere, my gosh this is all so bad.

Lyricist I
May 11, 2024

Idk if someone already reported this, but all "collections" and artist radios (from Tidal, my preferred music service) are impossible to play, as the "play" button just isn't there anymore. I can see a list of songs, but can't play it.

The PLAY button!! Who can design a music app and remove the play button! Please Sonos, fire (or transfer to a basement, where they should spend the first weeks reading all this thread and be ashamed of themselves) whoever made this decision. They should never be in charge of this task again. You can do any mistake but not remove the play controls from a music app. It's like taking away the time from a clock app. Genius! I can see why they think it too "courage" to design this disaster of an app. They need courage to face this sh*storm now.

Artist radio was my daily routine, my favourite feature and now I can't play them anymore. Basically, the system is useless for me because that's what I like to listen to (not albums or single songs) and now I can't. My workaround is to use the speaker in Bluetooth mode, stream music directly from Tidal, which is incredibly annoying because it drains the battery of the device I'm streaming from, plus if I switch to another app, that will stop the music as the other app will take over the audio channel.

Congratulations Sonos! What a joke.

Lyricist I
May 11, 2024

Why would they change all these functions, that’s what made Sonos better than getting a regular speaker

bring it back

Trending Lyricist I
May 11, 2024

It will all get sorted out in due course - the previews for the new app showed lots of individual track options (like Add to Queue), so I’m confident those missing options will be rolled out at some point soon, along with any number of other aspects which have caused such ire on this forum over the last 24 hours.

I would not be so confident. For instance “new search” came out over a year ago and it still cannot search into local libraries. Do you think that missing to implement “old search” in the new app was an oversight ?

 

It appreciate it must be an absolute pain to have lost this functionality. I can’t guess as to whether local library search is to come, but I also wonder what proportion of Sonos users access music via their own  storage? If Sonos feels a section of its user-base is expendable in pursuit of the streaming mass-market majority, then it will unfortunately reduce focus on those users.

The proportion of local storage users on this forum is very high (and rightly noisy at the moment because of the app omissions) as forums for any tech tends to attract the more advanced users - but what is the proportion of Sonos forum users vs the total Sonos user base? 

I don’t know, just surmising… Has Sonos made a sweeping decision?? (But local storage search and functionality might all show up next week!)

As accessing and using an existing library and music catalogue was my primary reason for buying Sonos products, and I did so waaaaayyy before streaming services were generally available - if this functionality is deprecated, I’m out of the ecosystem.  I will re-rip all my disks to FLAC and look at alternatives - funded by selling 2 x Play 3 / 2 x amp / 2 x port / 2 x Roam / Move / Beam / Playbar.

I will join the AMA discussion mentioned - we have the heads of development, UX and Product Management at Sonos on that event.  Sounds like a fun 3 hours for them ;-)

Where's the AMA?

Enthusiast II
May 11, 2024

AMA - 

 

Contributor I
May 11, 2024

New release is not showing album covers from my MP3s.  WTF?  Samsung Galaxy Tab A7 Lite running Android 14.

Lyricist III
May 11, 2024

I’ve had the feeling for some time that Sonos is gradually deprecating their support for a local music library. The thin edge of the wedge was when they introduced Alexa support and the Alexa skill was lacking the ability to choose tracks from the user’s library. I thought (hoped) that the skill’s repertoire would be expanded eventually to include that. Years later, that hasn’t happened. Then my hope flickered again with the introduction of Sonos’ own voice control system. Nope. And this new app does nothing to dispel the feeling. I’d be willing to bet that by directing/forcing their users to adopt streaming services Sonos gets a cut of the action. It’s all about the money. Very disappointing.

Trending Lyricist I
May 11, 2024

I share everyone’s frustration with the way this transition to the new app has been ‘managed’- and that is being generous - but I have in addition to the functional deterioration an immediate problem in playlists where the tune being played no longer syncs to the playlist title. It is now typically two or three tunes ahead of the related title. My desktop app has not been updated ie still gold S2- where the playlists remain  correctly aligned to the music being played. Has anyone else discovered how to resolve this anomaly?

Lyricist I
May 12, 2024

Our Sonos experience this morning takes the cake. We were simply attempting to play music from Spotify in 2 rooms. It took a few minutes to play music in one room, which was a continuation of what we were listening to previously, not what was selecte. Upon trying again, the new music started to play at the same time as the previous music out of the one speaker. I don't even know how that's possible. The prior music stopped after a while so we could enjoy the new selection, but only in one room. 3-5 minutes later, the other room joined the party.

 

Am at a point now where I don't even care about the multitude of features that are missing or broken - I just want the basic ability play the music I select to a single speaker within say 60 seconds. Talk about lowering expectations. I think I'll just get a CD player.

Lyricist I
May 12, 2024

Why would Sonos do this, can’t even set up a playlist - seriously!!!!