Enthusiast II

New Sonos app removes key features - beware!

Forum|Forum|2 years ago
May 7, 2024
391 replies
32983 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

There is no longer a volume number indication
You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end’
You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

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O

O.Sndr

Lyricist III

Why release something with so many features missing…. Please bring back the old app under another name.

My sonos system is barely usable now….

A

Avatarxy

Contributor I

Irgendwie wirkt die neue app wie eine alphaversion. Vieles fehlt, durch das zweite update sind noch weniger Funktionen vorhanden als in der ersten Version. Wer macht denn sowas? Absolut sinnlos. Die Software sollte intuitiv und zuverlässig sein, das wird aber immer schlechter. Die stabile Software war früher etwas das Sonos auszeichnete. Ich würde sagen das ist komplett schief gelaufen, eine Steigerung wäre nur noch denkbar wenn garnichts mehr geht.

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wse106

Avid Contributor I

It looks like the missing features are present in the Mac app: queue editing, sleep timers…. Maybe this is an old version? They probably should make the old iOS version available to work around the missing features from the new.

B

BillinDC

Contributor I

You can use the Mac desktop app but the Mac mobile app is just as unusable on iPhone and iPad.

V

vg_29

Lyricist I

I have always loved my Sonos speakers (I have two homes with systems), but the downfall has always been how terrible the app was. I was so excited to see that Sonos was finally upgrading after all these years. WHAT A DISAPPOINTMENT the new app is 😢!!!!

They have taken a horrible app and made it even worse. With having limited number of songs able to play on any given playlist, we were always forced to queue music and now they have taken that ability away. For me the app is virtually useless now unless you want to be constantly changing your playlists all day long. Time to find a new speaker company!

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Nicolas_Ayrton

Contributor I

yes there is @wse106, but this features didn’t work on MacOS too

C

CovertDirt

Enthusiast II

Thank you so much for reaching out to Sonos Customer Experience! Your initial e-mail and feedback have been shared with our CEO. Patrick, after having read through your message, decided it best to have a case created in our customer care system, and have it escalated to one of his senior technical advisors, such that further action could be taken immediately.

My name is Vlad and I will be the point of contact moving forward. I hope this is alright with you.

Before moving any further, I just wanted to take the time and thank you for your interest in our products and brand. We are very thankful for your investment and support, and we couldn't express our gratitude enough in regards to your feedback.

I understand that you've expressed your dissatisfaction in regards to our latest software release. I am sorry for any unpleasantries this may have caused. Under no circumstances was our aim even remotely close to the intention of undermining customer satisfaction.

This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis over the coming months.

We will do our best to support and deliver further functionality. For now, we have to ask for your patience and understanding.

Always the same classic 1st Level answer - it makes it even worse that they don’t recognize or recognize what s going on and give an official statement. This company went from skyline to curb in free fall…

This is not a customer service email, it’s just a copy & paste reply from PR. All emails on this topic are probably just being written by ChatGPT. No soul or empathy, copy & paste.

R

Rollerbones

Lyricist II

This update is horrible….There is NO reason a simple Alarm or Timer should not of been included in this release. Programming this is not difficult as it was already set in the old app. Why release this with simple features omitted? You should of waited until it was ready, if I remember correctly there was a older app that wanted to stop allowing older devices to update until people got upset about that also….maybe I am thinking of something else.