Enthusiast II

New Sonos app removes key features - beware!

Forum|Forum|2 years ago
May 7, 2024
391 replies
32983 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

There is no longer a volume number indication
You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end’
You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

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Asgorath

Chromatic Producer I

This new app is a disgrace and makes me want to sell all my Sonos products. From the horrible interface to not even being able to easily select a new device (as it now always first wants to connect to the room something else is playing in or you last used.. WHY? I do not want to deselect other devices before selecting a new one) to the things mentioned here. Even as basic a functionality as adding music to the queue is missing?

M

mmacdonald

Contributor I

Disappointed this app was released without ways to control the queue:

No “add to queue” option
No “play now” option

Podcast listening issues:

TuneIn not working
iHeartRadio not working
Pocket Casts missing skip ahead/skip back buttons

Can’t understand why we’re being forced to use this beta release.

A

Axemaw

Lyricist I

You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end

Two of the most used and useful functions I utilise.

Sonos please get a grip…

M

Meldrum

Lyricist II

Tried to reset my Trueplay but it freezes when I get to the first sound signal !!

Ken_Griffiths

Some things about TruePlay/Auto-TruePlay are mentioned here in the link below and a few other missing features too:

https://www.smarthomesounds.co.uk/blog/sonos/sonos-new-app-launched

C

Cochonou

Enthusiast II

Seriously 😱. Wainting until July before retrieving all features ??

That mean that our expensive products will not have the features that we pay for, for at least 3 months ???

I’m not even sure that « all features » will be retrieved. Note that they do not talk about searching local libraries.

S

S500MON

Trending Lyricist I

Thank you so much for reaching out to Sonos Customer Experience! Your initial e-mail and feedback have been shared with our CEO. Patrick, after having read through your message, decided it best to have a case created in our customer care system, and have it escalated to one of his senior technical advisors, such that further action could be taken immediately.

My name is Vlad and I will be the point of contact moving forward. I hope this is alright with you.

Before moving any further, I just wanted to take the time and thank you for your interest in our products and brand. We are very thankful for your investment and support, and we couldn't express our gratitude enough in regards to your feedback.

I understand that you've expressed your dissatisfaction in regards to our latest software release. I am sorry for any unpleasantries this may have caused. Under no circumstances was our aim even remotely close to the intention of undermining customer satisfaction.

This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis over the coming months.

We will do our best to support and deliver further functionality. For now, we have to ask for your patience and understanding.

P

prAsco

Contributor I

Thank you so much for reaching out to Sonos Customer Experience! Your initial e-mail and feedback have been shared with our CEO. Patrick, after having read through your message, decided it best to have a case created in our customer care system, and have it escalated to one of his senior technical advisors, such that further action could be taken immediately.

My name is Vlad and I will be the point of contact moving forward. I hope this is alright with you.

Before moving any further, I just wanted to take the time and thank you for your interest in our products and brand. We are very thankful for your investment and support, and we couldn't express our gratitude enough in regards to your feedback.

I understand that you've expressed your dissatisfaction in regards to our latest software release. I am sorry for any unpleasantries this may have caused. Under no circumstances was our aim even remotely close to the intention of undermining customer satisfaction.

This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis over the coming months.

We will do our best to support and deliver further functionality. For now, we have to ask for your patience and understanding.

Always the same classic 1st Level answer - it makes it even worse that they don’t recognize or recognize what s going on and give an official statement. This company went from skyline to curb in free fall…

D

Danbal

Time to sell and move on to another system. This is not what the customer paid for. You need to have patience for a few months. It is the wurst explanation I have ever heard.

R

rrl_edm

Enthusiast I

At a minimum, SONOS should roll back to the previous app version. This has been a very negative customer experience.

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