Enthusiast II

New Sonos app removes key features - beware!

Forum|Forum|2 years ago
May 7, 2024
391 replies
32983 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

There is no longer a volume number indication
You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end’
You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

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G

Gredge

Lyricist I

It’s 10:45pm and we’ve just wasted half an hour of precious sleep trying to figure out where the f%#k sleep timers have gone. Kids are in the middle of exams, winding down with mediations, and there’s no way for us to set their speakers to turn off.

…and that’s just ONE feature. The rest of this App is just weird. We’re into Sonos for the usability and quality of “design”, but to upgrade an App by trashing all kinds of usability and delight is NOT good design; it’s kinda shitty.

”Thanks” Sonos.

S

S500MON

Trending Lyricist I

Found a workaround to a degree for the alarms issue. Lyd for Sonos on the watch still allows you to turn existing alarms on and off, just no ability to change or create new ones.

At least I don’t need to unplug at night now…

H

Henners

Lyricist I

I have no issue with rolling out a new app. But not until it is feature-complete with at least the most basic tasks a user is likely to accomplish.

I miss the old dark blue background and how “add to queue” was the default behavior. At least it was fast. That’s the second worst part of the Sonos trajectory - everything has gotten slower even as our devices have gotten insanely speedier. It’s kind of depressing.

The speed of things has been driving me insane, had hoped the new app might at least sort this….it hasn’t!

One thing I had noticed, the incredible lag only seemed to occur when using my Play:1’s. My newer Move and One do not seem to suffer the lag (built in obsolescence by Sonos?)

I don’t mind the new layout as such, not including “Play Next” is criminal!! Add to it the removal of iOS Lock Screen control from the old app and it’s all just infuriating!!

Sonos used to be a joy to use, I was ready to pull the trigger and buy an Arc and a couple of Era 100’s, think that will probably wait now though…..could be looking for a new system!!

Ken_Griffiths

Smart Home Sounds who are a big Sonos partner in the UK have just published some time frames on missing features.

Unfortunately as with most app launches nowadays, this isn't the finished article just yet. While the Sonos S2 App has launched with a solid foundation, some users might have noticed a few missing features including the ability to edit playlists and queues (frustrating we know). Here's some good news! We can confirm they are on their way and we've been able to compile a timeline for some of the crucial additions Sonos is expected to bring in the coming months:

Auto Trueplay / Quicktune Era (100 & Era 300) - Arriving in Late May

Snooze Alarms - Coming in June

Google Assistant Setup on Android - Coming in June

Sleep Timers - Coming in July

Find Missing Products Tool - Coming in July

Offline Devices - Coming in July

Queue & Playlist Editing - Coming in July

Source (scroll to the bottom) - The NEW Sonos App is Here: 5 Things You Need To Know! (smarthomesounds.co.uk)

That’s a helpful link - thanks.🙏

B

britcowboy

Enthusiast II

Unfortunately this update means I cannot sell my speakers for a decent value due to poor software

I will gradually replace them and sell them all at a later date when the software actually works

thankfully I have not updated so I have usability for now

very disappointed as I enjoyed my speakers for a few years but thanks to software updates I will have to find an alternative system

Where are you going to move to? I’m worried that any other speaker company will just end up shitting the bed like Sonos years later

B

BillinDC

Contributor I

Hardly a substitute, but I have found that downloading the app on my Macbook gives me at least some of the lost functionality - specifically being able to save and edit playlists and clear queues. What a mess.

E

ET14

Lyricist I

In an email Sonos sent out at the end of April announcing the update, they stated this:

How will this affect my system?
We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features, and services will work as they always have, and all your settings will be saved.

I wish that had only been true. I don’t think there’s a single statement that is correct.

N

Nicolas_Ayrton

Contributor I

Seriously 😱. Wainting until July before retrieving all features ??

That mean that our expensive products will not have the features that we pay for, for at least 3 months ???

S

sjw

Local Superstar

In an email Sonos sent out at the end of April announcing the update, they stated this:

How will this affect my system?

We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features, and services will work as they always have, and all your settings will be saved.

I wish that had only been true. I don’t think there’s a single statement that is correct.

Wow, they are 100% lies they've sent out. Would like an answer to why they haven't done that.

W

wayneo123

Collaborator II

Sonos are Gaslighting us

All Sonos products replaced due to appalling app and sheer arrogance of CEO.

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