Enthusiast II

New Sonos app removes key features - beware!

Forum|Forum|2 years ago
May 7, 2024
391 replies
32982 views

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

There is no longer a volume number indication
You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end’
You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

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larrykeck

Contributor I

My experience has also been poor. Instead of giving us a better experience and adding features many of us have waited for for years, we get less. I had thought Sonos had learned from the S1 / S2 app disaster, but appears the app side of the house needs a total reset at the company given how poor this update is. Sonos isn’t listening to it’s core customers and that’s going to create detractors.

did they have engineers remake this app that dont use it? this world is a joke.. everything promoted better and its worse..

L

larrykeck

Contributor I

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

There is no longer a volume number indication
You cannot edit queues
You cannot add single songs to a queue as ‘play next’ or ‘add to end’
You cannot create or edit any alarms

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

The new app is appalling, jumbled and a serious backward step. No way to stop my alarm for a lie in unless I unplug the Sonos!

Also no way to roll back the controller to a version that actually works.

great job sonos.. please hire an engineer that is min 40 years old and has experience.. your 25 years old are lost id love to see the line up of people that re did this app

R

Rhonny

Prodigy III

It will all get sorted out in due course - the previews for the new app showed lots of individual track options (like Add to Queue), so I’m confident those missing options will be rolled out at some point soon, along with any number of other aspects which have caused such ire on this forum over the last 24 hours.

I would not be so confident. For instance “new search” came out over a year ago and it still cannot search into local libraries. Do you think that missing to implement “old search” in the new app was an oversight ?

It appreciate it must be an absolute pain to have lost this functionality. I can’t guess as to whether local library search is to come, but I also wonder what proportion of Sonos users access music via their own storage? If Sonos feels a section of its user-base is expendable in pursuit of the streaming mass-market majority, then it will unfortunately reduce focus on those users.

The proportion of local storage users on this forum is very high (and rightly noisy at the moment because of the app omissions) as forums for any tech tends to attract the more advanced users - but what is the proportion of Sonos forum users vs the total Sonos user base?

I don’t know, just surmising… Has Sonos made a sweeping decision?? (But local storage search and functionality might all show up next week!)

A

Anthony202

Lyricist I

I too do not like the new app the group settings are terrible and the over all display looks cheap and unprofessional.

Please go back !!!!!!!!

A

Absolute40

Enthusiast II

rolled back to the previous app within 30 secs of installing this update, it is absolutely terrible

How do you roll back? Was this on Android or IOS?

Bring back the old Sonos app. It was clunky, but it actually worked!

J

John Sav

Contributor I

I’m finding the all new Sonos ‘Web App’ just has rather basic functionality, but I actually like its layout on my iPad screen (landscape mode) - I think I prefer that layout to the new App, with the rooms down the side, but appreciate it would not work on a phone display.

One feature request I have already, is to be able to change the order of the ‘pinned categories’ on the Web App, like we are able to do with the new Sonos App.

…I really like the layout here.👍

That looks a great layout - just tried it out on my ipad and yes for simple operation much better than the new App!

I was hoping it would let me set and edit alarms and set sleep timer until those are added back in to the new app but unfortunately it looks like you can’t do either of those on the Web App frustratingly.

P

Paulandtoni

Contributor I

Awful and more clicks in the interface as far as I can see. Also lost the sleep timer function !

I want my old APP back pls

C

CovertDirt

Enthusiast II

There is no ‘skip’ or next function on a self created station from Apple Music now. This was a core function where if Apple recommended a song you didn’t like you could skip it. That’s gone now?

M

MH92

Lyricist III

Thanks to APKmirror I could install the previous version of S2 app on my Android phone. I blocked automatic updates.

New app is a disaster. My radio stations not accessible, NAS files not accessible. Many features removed. Now way to find out audio format coming from my TV. I am so happy I can use the older version.

gavingks

Enthusiast I

Sonos… Please respond to this thread and give us a method to revert to the working App. This release is pretty and pretty useless.

Not impressed, Thousands of pounds of kit now in a pathetic limp mode.

this should never have got anywhere near the general public. As a sometimes Beta Tester for Sonos I have never seen such a bad release, even in first Beta release.

This is not good for PR and I would urge you to respond NOW!

Thanks

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