New Sonos app removes key features - beware!

You will be able to give feedback to the responsible people here, on May 14th. I will certainly be. But by that time it will probably have sunk in their minds that this update is catastrophic.

I don't know what is wrong with Sonos, over the past few years they just seem determined to ruin their products. I don't get it.

I've been holding off buying new Sonos products for years until I see Sonos improve their customer relations, and that just hasn't happened.

I've blocked updates on our phones, I'm not upgrading to this anytime soon. I use local library (not exclusively, but for music not available on streaming I still use it), alarms, setting alarms via UPnP (does this still work?), queue editing etc, so no way I'm updating any time soon

What is up with sonos, from the botched S2 migration, the connect amp issues and now this. What the hell is going on.

If I released a software update like this at my work, I'd be fired.

I’ve already commented once but new discoveries lead to further venting. My playlists (now hidden in Sonos favourites) are not what I created. The ones which are not now completely stripped of content are playing tracks which aren’t in them! I have a 60s list which now has “See Emily Play” in it 11 times although it isn’t playing and it’s played two Beatles tracks which I didn’t add and so far hasn’t played a single track which I had in the list in S2 but general 60s music. When I select “Needles and Pins” it plays “She Loves You”, eventually after first playing the first five seconds three times and “She Loves You” isn’t part of my original playlist. Group volume is all over the place, two speakers of three in the group go down when I slide the group volume bar. Utterly atrocious update. I have always sung the praises of Sonos in the past but this is a slap in the face to users and I will now recommend others seek other methods. Shame on Sonos for releasing a bug ridden piece of tripe, I cannot accept that this has had any user testing when simple bits of functionality don’t work. 

There's worse tracks it could play (!) but yeah, 11 times is a bit much.

(seriously though, that sounds a huge bug)

If you've read this far, and want to prevent the app update from loading on your devices:

Turn off automatic updates

iOS:

https://www.lifewire.com/turn-off-auto-update-iphone-5206079 

Android:

https://www.lifewire.com/turn-off-automatic-updates-on-android-5192496#toc-how-to-turn-off-automatic-app-updates-on-an-android-phone 

(Scroll a bit further to next section titled "Stop Automatic Updates for Specific Apps")

It will all get sorted out in due course - the previews for the new app showed lots of individual track options (like Add to Queue), so I’m confident those missing options will be rolled out at some point soon, along with any number of other aspects which have caused such ire on this forum over the last 24 hours.

It’s just such a shame that users have to tolerate such omissions while they are rolled out, leading to [ultimately avoidable] frustration and venting - and practically invisible contribution/responses from Sonos on here to allay concerns (and keep thread length down).

Just think how many non-forum users - and non-techie people, like my 76-year-old mother-in-law who uses Sonos - are currently in a tailspin, wondering how on earth to do what they could do on the app just yesterday!

rolled back to the previous app within 30 secs of installing this update, it is absolutely terrible 

I’ve been using Sonos gear since 2005… for the first decade or so it was just amazing… every update quietly made the product better, added new features, improved existing features, etc.  The past 5-10 years have been abysmal.

This latest “update” is, I think, the last straw.  No sleep timer.  No add to queue.  No edit queue.  To pick just three features I’ve used daily since 2005… now gone… no timeline for their return.

This should be an alpha, not an automatic update to the production app with no way to downgrade or opt out. It’s a complete disaster. But hey they added a big “Shop Sonos Products!” button so I can give them money for more hardware they’ll find exciting new ways to make worse with every update, so I guess that’s something.

I would not be so confident. For instance “new search” came out over a year ago and it still cannot search into local libraries. Do you think that missing to implement “old search” in the new app was an oversight ?

The new app is appalling, jumbled and a serious backward step. No way to stop my alarm for a lie in unless I unplug the Sonos!

Also no way to roll back the controller to a version that actually works.